Jobs at truQ Dynamic Services

JOB DESCRIPTION

• Build sustainable communications for managing and supporting the company’s partners.

• Manage the companies involved in the day-to-day of partner success

• Oversee the activities of the partners on the platform in relation to the clients they service

• Where applicable, prepare invoices to clients and ensure the timely payment of driver partners

• Ensure partners’ understanding of the platform (expectation, payment, customer support, complaints, etc.)

• Understand the various truQ applications for the daily achievement of trip automation for drivers and business partners

• Where applicable, train and oversee the activities of Vehicle Sales Representatives(VSRs) attached to drivers under a particular business.

• Coordinate reward activities for driver-partners

• Ensure weekly updates of the business transaction sheet for report preparation.

• Provide innovative ideas for better management of truQ’s business partners

Requirements and skills

• Minimum HND educational qualification

• Minimum of 1-year cognate experience

• Proven customer service experience.

• Strong interpersonal relationship management skills

• Strong communication skills (written and verbal)

• Should live around the Iganmu axis

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Job Overview

We are looking to hire a Logistics Officer to help us drive truQ's B2B acquisition efforts.

Previous experience in FMCG, logistics or general supply chain space is plus but not mandatory. The ability to speak Hausa in Abuja is an added advantage.

Key Responsibilities

• Source, register, approve, train, and onboard partners to the platform to service the different categories of customer segments

• Handle drivers management for the supply chain companies and oversee the day-to-day activities of drivers

• Ensure the registration of all drivers on the platform

• Work with the PSO to manage the day-to-day operations of truQ partners from registration to payment

• Ensure adequate availability of partners (vehicles) to service the different segments of truQ’s customers

• Ensure and enforce partners' conformity with the laid down rules and regulations of the truQ platform.

• Scout for partners in areas/states/cities based on expansion plans and demand on the platform

• Handle and solve issues that will come up during registration, onboarding, and in transit.

• Collecting and analyzing data concerning client behavior to understand changing need.

Requirements

• Minimum HND educational qualification

• Minimum of 2 years cognate experience

• Proven customer service experience.

• Strong interpersonal relationship management skills

• Strong communication skills (written and verbal)

• Ability to identify and solve problems. 

• Ability to persuade and negotiate.

• The candidate must reside in Abuja or Ibadan

• Ability to speak Hausa in Abuja is a plus

Why truQ?

Beyond the perks of remote work, paid time off and all the fun times we’ll share, we also bring a unique opportunity to work with other professionals who would help you grow your career so you can positively impact the world and fulfill your potential in an atmosphere of collaboration and teamwork.

What we offer

• Health insurance coverage

• Maternity & paternity leave

• 21 working days paid annual leave

• Flexible work culture, largely remote

• Compensation and commission package

• Exposure to a growing tech company with a clear career path,  and presence in other Nigerian cities, and at least 8 African countries by 2025.

Recruitment Process

• Assessment/Case study

• Call with People Ops team & Operations lead 

• Call with the founders