Jobs at Moniepoint Inc.

As the Operations Lead, you are the strategic architect and execution driver behind the Company’s end-to-end payments operations. You will oversee the entire operations team; reconciliation & settlement and dispute resolution;  transforming tactical workflows into a seamless, scalable engine that powers revenue growth and customer delight.

Key responsibilities

Strategic Operations Leadershi

• Define and articulate the operations vision, aligning team-lead roadmaps to corporate objectives (e.g., 50% market-share growth by 2025).
• Own the annual operations budget: optimize headcount, vendor spend, and technology investments to achieve cost-per-transaction targets.

Cross-Functional Governance

• Convene a weekly “Operations Council” with team leads and key stakeholders (Product, Tech, Risk, Finance) to review performance, unblock roadblocks, and prioritize critical initiatives.
• Establish clear RACI frameworks and escalation matrices; ensuring 100% of high-severity incidents are resolved per SLA without finger-pointing.

Performance Management & Continuous Improvement

• Champion Lean Six Sigma principles: drive at least two Kaizen projects per quarter to eliminate waste, reduce cycle times, and improve quality.
• Implement an operations scorecard (balanced across speed, quality, cost, and innovation) and lead monthly performance deep-dives.

Risk & Compliance Oversight

• Ensure all operations adhere to CBN, PCI-DSS, and global regulatory mandates; maintain zero critical audit findings.
• Partner with Risk & Compliance to monitor control-effectiveness indicators and swiftly remediate any gaps.

Technology & Automation Strategy

• Shape the automation roadmap: prioritize RPA, AI/ML, and API integrations that deliver ≥ 30% manual-effort reduction year-over-year.
• Collaborate with IT and Product to pilot emerging technologies and seamlessly integrate them into operations.

Talent Development & Cultur

• Recruit, mentor, and retain high-caliber operations talent; maintain an engagement score ≥ 85% and voluntary attrition ≤ 10%.
• Foster a culture of accountability, data-driven decision-making, and relentless customer obsession.

Core Competencies & Requirements

• Strategic Vision & Execution: Proven ability to translate high-level strategy into tactical roadmaps and measurable deliverables.
• Data & Analytics Mindset: Expert in KPI-driven management, comfortable with BI tools (Power BI, Tableau), SQL, and advanced Excel modeling.
• Operational Excellence: Deep familiarity with Lean Six Sigma, ITIL/ISO 20000 frameworks, and large-scale process standardization.
• Leadership & Influence: Exceptional at leading multi-disciplinary teams, fostering psychological safety, and driving cross-functional alignment.
• Regulatory & Risk Acumen: In-depth knowledge of CBN regulations, PCI-DSS standards, and global payment-network controls.
• Technology Savvy: Track record architecting automation roadmaps, integrating RPA/AI solutions, and managing vendor ecosystems.
• Communication & Stakeholder Management: Superior written and verbal skills, adept at C-suite presentations and negotiating with banking partners.
• Adaptability & Resilience: Thrive in fast-paced environments; adept at crisis management and course corrections under pressure.

go to method of application »

Job Purpose

The Hardware Engineer ensures that our physical touchpoints—our POS terminals—are reliable, innovative, and always ready to serve our users. You’ll be responsible for the full hardware lifecycle, from designing circuit boards to empowering our repair technicians with the mastery they need to keep our fleet running. You are the link between complex electronics and the everyday business owners who depend on them.

Key Responsibilities

• Design & Innovation: Create electronic hardware circuits and PCB layouts that meet our high standards for performance and reliability.
• Product Mastery: Maintain and update the technical "source of truth" for our designs, including parts lists and bills of materials.
• Empower Others: Develop training and procedures that help our repair technicians work with precision and speed.
• Continuous Improvement: Create and update repair manuals that make complex fixes feel simple.
• Rigorous Testing: Conduct hands-on testing of products and tools, identifying design gaps and recommending modifications to make our hardware even better.
• Strategic Research: Analyse hardware specifications and market trends to determine the feasibility of new designs or modifications.
• Documentation: Keep detailed, accurate records of repair processes and results to help us learn from every issue identified.
• Collaborate: Work closely with technicians and other engineers to ensure our hardware strategy is aligned across the team.

Qualifications

• A degree in Electrical/Electronics Engineering or a related field (or equivalent practical experience).
• 3-5 years experience as a hardware/electronics engineer
• Experience in terminal or electronics repair is a strong advantage.
• Strong analytical skills—you enjoy connecting the dots and solving puzzles.
• Proficiency in Microsoft Office applications for documentation and tracking.
• Excellent attention to detail; you take pride in accuracy and keeping things tidy.
• A proactive, solution-oriented approach—you don't wait for instructions to make things better.