Jobs at DP World

Job Function

• Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to finish within required specifications and in accordance with agreed policies / procedures and local legislation.

Key Performance Areas

Operations

• Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.
• Receive shipment pre-alert documents and Quality Control (QC) for completeness, correctness, validity and any other relevant parameter
• Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.
• Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.
• Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.
• Monitor and track success of services and nature of failures to ensure continuous development within Operations.
• Custodian of ensuring all shipments is cleared, released and delivered withing stipulated time frames.
• Remain abreast of a variety of geographic landscape to offer informed guidance to clients and stakeholders (internal and external)
• Good understanding of INCOTERMS and applicability there-of.

Operational Finance

• Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received.
• Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment.
• Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing. Controller must verify information on BL/ HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.
• Work towards ensuring invoice to client is similarly aligned to the estimate that was issued before business was acquired.
• Ensure all anticipated or forecasted accruals are captured for invoicing purposes noting of the nature of shipment and geographic landscape.
• Drive the timeous issuing of invoices to client with the relevant stakeholders (Finance team, GSC etc).

Client Engagement

• Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.
• Coordinate shipments end to end and acting as a contact person for the client by updating them throughout the product shipment lifecycle.
• Drive client retention by ensuring operational efficiency and excellent communication to client and internal and external stakeholder within Operations.
• Minimize client escalation by addressing all issues client raises and seek support when required from the relevant stakeholder to ensure client satisfaction.
• Offer the client the best solution by working with the product, pricing and procurement team in solution development.
• Establish and develop strongly valued relationships with all carriers, agents and internal and external customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.
• Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.
• Custodian for ensuring the client KPAs are met and achieved.

Compliance

• Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules
• First point of contact for the client on customs queries and work with the subject matter experts in addressing the client queries.
• Work with the customs team and revenue authority office during document compilation to ensure all required documents submitted and compliances are met before shipment arrives.
• Critically engage with the Revenue authority around tariffs and pricing to ensure alignment with in-county legislation and adherence to compliance practices.
• Remain abreast for all new legislations passed related to customs and freight forwarding across various geographic locations.

Qualifications Required

• Minimum Diploma in Supply Chain and Logistics or equivalent
• Customs Clearance accreditation
• Freight Forwarding certificate

Experience and Skills Required

• Minimum of 3 years’ experience in Import/Export Freight Forwarding and Clearing.
• Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements
• Exceptional communication skills
• Operational Freight Forwarding Systems Knowledge
• Microsoft Office – Outlook, Excel, Powerpoint
• Sound knowledge and understanding of INCOTERMS.

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Job Function

• The role involves providing assistance to the Customer Service Manager (CSM) in the efficient and seamless administration of the Distribution Centre (DC) and client services. The primary objectives include achieving customer satisfaction and meeting overall business goals.

Key Performance Areas:

Operational and HR Management

• Assist CSM in leading the warehousing process; inbound, outbound and information flow in line with GWP and agreed clients SOPs/SLAs
• Provide support to the CSM in the leadership of the DC team and communicate MDS objectives and targets in Key Performance Areas (KPA) to the team.
• Assist in ensuring compliance with management decisions and strategies regarding DC operations. Assist in the supervision and performance management of all DC staff, such as CSO Inventory, CSO Order Processing, Warehouse operatives etc.
• Ensures adherence to Service Level Agreements (SLA).
• Assist in ensuring reports are accurately and promptly rendered to Regional Manager and clients on agreed timelines.
• Assist the CSM in the monitoring and evaluation of third-party service providers performance at the DC level.
• Provide support to the CSM for all audits (internal and client) and other regulatory enquiries as required.
• Assume the role of CSM whenever the current CSM is unavailable.

Customer Service

• Ensures efficient service delivery to customers (prompt, accurate invoicing, and loading) and prompt resolution of complaints (within 24 hours)
• Immediate escalation of complaints beyond resolution after 24 hours to CSM. Storage Management
• Assist in ensuring safety, accuracy and proper handling of stocks and fraud free operations.
• Assist in ensuring adequate security of clients’ stocks.
• Assist in supervising regular stock taking and reconciliation to ensure stock accuracy and fraud free operations.
• Assist in ensuring storage of products in the right areas, appropriate temperatures, and good conditions according to quality and regulatory standards as required.

Assets Management

• Assist maintenance/management of DC assets such as generators, Hand Pallet Trucks (HPT), forklifts, Computers, pallets etc.
• Assist in ensuring assets are serviced as at when due.

Cash Management

• Provide support to the CSM in supervising the collection and banking of cash, tellers and cheques handling on behalf of clients; where applicable.
• Assist in monitoring cash transfers/transmission to clients’ bank accounts; where applicable.
• Assist to ensure proper reconciliation and documentation of bank statements is done; where applicable.
• Assist in enforcing controls and ensures judicious use of DC imp rest or ‘float’.

HSE

• Assist in promoting culture of safety and align with MDS HSEQ policy and guidelines.
• Assist in coordinating the Health, Safety and Environment (HSE) activities in the DC.
• Assist in supporting the adherence to operational and asset maintenance and usage guidelines to avoid incidences.

Qualifications Required:

• Bachelor’s degree/HND in Natural/Social Sciences or any other disciplines

Experience and Skills Required:

• At least 5-7 years’ total working experience. Out of which 3 years working experience in warehousing operations with multiple clients (at least 5 clients) cut across FMCG and pharmaceutical companies or similar warehousing/logistics operation.
• WMS experience
• Inventory management
• Order fulfilment
• Process or workflow management
• SAP or related software experience

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Job Function

• The Specialist - SHERQ holds direct authority to assist the transport operations in meeting SOTIF (Safe, On Time, In Full) objectives alongside QHSE Department goals. Working under the Manager SHERQ's supervision, the SHERQ Specialist advocates for and ensures adherence to standards and procedures within the Transport Operations Business Unit.

Key Performance Areas:

Advocate for QHSE:

• Through the execution of yearly Real-Time Quality, Health, Safety, and Environment (RT QHSE) plans and initiatives (such as monthly QHSE meetings with drivers, toolbox talks, safety assemblies, training plans, etc.) at this site.
• Consistently involving employees and contractors in proactive QHSE discussions, disseminating insights gleaned from incidents (LFIs) to enhance collective learning.

QHSE Performance measurement, monitoring and reporting:

Use the approved reporting templates to collate and report to the SHERQ Manager the following:

• Defensive Driving competence of drivers
• Driver Medical Fitness to Work
• QHSE Meetings with Drivers
• Consequences Management
• Road Transport Safety Policy
• QHSE Performance Reviews
• Any other required QHSE report

Conduct compliance checks/ inspection to identify sub-standard practice/ acts, conditions and equipment and recommend actions to reduce their risk levels:

• Initiate Non-Compliance Reporting of incidents and violations, including consequences management (wilful damage and safety reward programme) where applicable, to their conclusion.
• Assist the SHERQ Manager in conducting Road Transport compliance spot checks and QHSE audits.
• Maintain an updated registry documenting the fitness-to-work status of drivers. Conduct routine inspections to ensure that only drivers equipped with necessary training, suitable conduct, medical fitness, etc., are assigned to drive trucks.
• Aid the Senior Fleet Controller in promptly addressing recorded risks from the hazard register within the supported business.

Other HSE Responsibilities:

• Conduct regular inspections, risk assessments, and audits to identify hazards, assess risks, and implement corrective/preventive measures in line with QHSE standards in the business.
• Collaborate with operational teams to provide guidance on HSE best practices, promoting a safe working environment for all employees and contractors.
• Monitor and investigate incidents, accidents, or near-misses, and provide recommendations for improvement to prevent reoccurrence.
• Manage training programs on HSE topics, ensuring that employees are adequately trained to perform their duties safely.

Qualifications Required:

• Bachelor’s degree in health and safety, Environmental Science, Occupational Health, or related discipline
• BSC/ HND Certificate in any Science Course

Experience and Skills Required:

• Minimum 5 years’ experience in HSE, Vehicle/Fleet Management, within the transportation or logistics sector
• Transport and Logistics
• Warehouse
• Freight Forwarding
• Manufacturing
• Experience in advocating for and ensuring compliance with safety standards and procedures