Latest Jobs at Stanbic IBTC Bank

To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.

Job Responsibilities

• Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
• Providing error free and timely information to clients.
• Respond to clients’ enquiries via email within 24 hours.
• Cross-selling of products of the Group
• Responsible for ensuring that the Company’s products are not mis-understood by the clients.
• Direct development of client customized solutions
• Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.

Qualifications

• University Degree in Economics, Business Administration or related fields

Experience

• Understanding of the capital market & its operations, products and services
• 2 - 3 years' experience in the customer service industry/unit preferrably in a Stockbrocking firm.

Behavioural Competencies:

• Understanding People
• Articulating Information
• Interacting with People
• Establishing Rapport
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding 
• Product Knowledge 
• Active Listening
• Query Resolution

go to method of application »

Contribute to the development of Audit functional and service strategy

• Execute the Group Internal Audit (GIA) plan and translate it to operational plans for the allocated portfolio area.
• Develop the allocated area's service approach and continuously align to industry best practice, GIA Strategy and relevant Audit Portfolio Business unit strategy. 
• Ensure a balance of optimal risk coverage and effortless and efficient service delivery through partnership and reliance on work performed by management, group risk, external auditors, and regulators.
• Contribute towards development of GIA goals and Key Performance Indicators (KPIs) and define team goals and KPIs to support delivery of GIA annual performance goals.
• Attend and present GIA reports to Executive and other Management committees, and accountable for meeting action items allocated to GIA

Manage relationships for allocated portfolio

• Understand the allocated portfolio's business strategy (including all related enabling functions) to provide insight and expert knowledge during planning and execution of audits. 
• Understand annual key risk concerns for the business area as well as industry and latest trends impacting risk and control practices
• Understand annual key risk concerns for the business area as well as industry and IT trends impacting risk and control practices
• Identify and recommend areas of improvement (for accountable process owners) in the control environment of your allocated audit portfolio and other areas of the group.
• Provide input and keep up with the status and outcomes of all reviews performed in your allocated audit portfolio and establish common themes for management focus.

Contribute to the continuous enhancement of internal audit framework components

• Develop and continuously enhance the service delivery framework components under the custody of the allocated audit service area.
• Ensure that the knowledge database is kept up to date with key portfolio information.
• Stay abreast with best practices, industry regulations, risks, audit techniques and tools through research, association with profession bodies, etc.

Provide third line assurance services

• Perform regular risks assessment to maintain the relevance of the annual plan, assessing both internal and external risk factors.
• Motivate for changes to the committed annual audit plan (change of timing, scope or addition/removal) that might arise from risk changes, ad-hoc GIA leadership requests and business management requests.
• Deliver on all planned/agreed/allocated audits/advisory/proactive assurance on change the bank assignments (as per annual plan or added to plan as per management request) in the allocated audit portfolio.
• Contribute to audit objective setting and risk assessment by providing insight on all audits/advisory/proactive assurance on change the bank performed in your allocated audit portfolio.

Qualifications

• First degree in Accounting/Finance or any relevant discipline
• Professional qualification like ACA, ACCA, ACIB
• Master's degree and/or MBA is an added advantage

Experience 

• Minimum 12 years' experience in managing a small to medium sized team and delivery of an annual Audit plan for a medium to large business areas
• Practical working knowledge of business processes and controls as well as business applications that support them
• Understands accounting transaction posting rules and general acceptable financial reporting standards

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Strategies
• Directing People
• Embracing Change
• Establishing Rapport
• Generating Ideas
• Interpreting Data
• Making Decisions
• Taking Actions
• Providing Insights
• Upholding Standards

Technical Competencies:

• Business Acumen (Audit)
• Management of Audit function
• Compliance
• Data Analysis
• IA Technology Application
• Project Management 
• Quality Management
• Risk Management
• Critical Thinking
• Champion Improvement and Manage Change
• Effective Business Communication
• Promote Good Governance, Risk and Control
• Execute Audit Delivery