Officer, Client Service at Stanbic IBTC

To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.

Job Responsibilities

• Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
• Providing error free and timely information to clients.
• Respond to clients’ enquiries via email within 24 hours.
• Cross-selling of products of the Group
• Responsible for ensuring that the Company’s products are not mis-understood by the clients.
• Direct development of client customized solutions
• Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.

Qualifications

• University Degree in Economics, Business Administration or related fields

Experience

• Understanding of the capital market & its operations, products and services
• 2 - 3 years' experience in the customer service industry/unit preferrably in a Stockbrocking firm.

Behavioural Competencies:

• Understanding People
• Articulating Information
• Interacting with People
• Establishing Rapport
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding 
• Product Knowledge 
• Active Listening
• Query Resolution