Jobs at Engie

ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer  with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This  position is an important role within the Customer Experience Department in a fast paced environment at  the forefront of providing a world class customer service experience in the sectors of renewable energy.

This role requires an individual to work under limited supervision, perform duties associated with direct  interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional  customer experience.Responsibilities, Deliverables and Activities

Key Responsibilities

• Provide excellent customer service to all ENGIE Energy Access customers at all times
• Attract new and existing customers to the Point of Sale
• Supervise the movement & stock count of EEA inventory to and from the Point of Sale
• Provide periodic reports on customer engagement and stock count to Service Center Center 
• Associate
• Deliverables and Activities
• Provide exceptional experience to ENGIE Energy Access customers at all times
• Serve as a liaison between the customer and EEA
• Resolve customer requests, questions and complaints while frequently analyzing situations to 
• determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after sales 
• service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) to allocated Points of 
• Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and 
• management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and 
• any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high quality information is added into EEA data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience

Required Skills & Experience

• Candidate should be fluent in English and at least 1 other local language from the region you are 
• applying
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with using Microsoft Office packages, and other Google products such as Forms, 
• Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external 
• customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Qualifications

• A Minimum of OND

go to method of application »

The Sales Team Lead will be stationed in the preferred location and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle i.e., sell, fulfil, maintain and recover. The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work. 

Key Responsibilities, Deliverables & Activities

Key Responsibilities

• Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
• Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
• Managing installation technicians and maintenance technicians
• Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.

Deliverables and Activities

• Participating in the recruitment of new staff and training of existing staff in applicable policies, guidelines provided by State Business Manager and credit departmental standards.
• Conduct periodic performance review and provide feedback to the sales agents.
• Supervise the prompt high-quality system installations at the customers premises or any other location as directed by ENGIE Energy Access.
• Support recruitment and coordinate installation technicians and maintenance technicians to ensure large solar home systems are installed and maintained.
• Review monthly commission payments, follow up on faulty installations and inform finance department about deductions.
• Providing regular portfolio & compliance reports to State Sales Manager and credit control team
• Support quarterly inventory audits for service center and POS in the location.

Required Skills and Experience

• 1 - 3 years working within the core field sales team
• Previous experience in a managerial position is an added advantage
• Ability and passion for coaching and training.
• Good problem-solving skills (solutions oriented) 
• Good influencing and negotiation skills 
• Ability to work under pressure to meet deadlines 
• Excellent verbal communication skills with customer focus
• Computer literate, team player and dynamic self-starter.
• Willing to travel/assign in any geographic area in Nigeria
• Fluent in English.

 
Qualifications

• BSc. Degree or Equivalent

go to method of application »

The Legal counsel will be responsible for providing Legal support to the mini-grid business of ENGIE Energy Access.

Responsibilities

Provide general legal advice on all activities of the and more specifically: 

• Support the General Counsel in day-to-day responsibilities, especially providing direct and practical legal advise to the internal clients.
• Work closely with the General Counsel, the local entities and Finance Director to draft, review and negotiate a broad variety of commercial agreements with clients, vendors, and business partners (supply agreements, customer contracts, construction, grant agreements, confidentiality, shareholding and JV agreements, IP licenses, etc).
• Assist with General Corporate work.
• Support operational implementation of risk, ethics and data privacy policies.
• Manage outside counsel on litigation and other matters.
• Collaborate with other members of the legal team to continually improve. internal client service, build efficient processes and drive business value.
• Implement operational best practices in respect of discipline.
• Provide informative and engaging Board level reporting as needed.

Key relations are as follows:

Main Internal Interfaces:

• ENGIE Group and Engie Energy Access Legal Team
• ENGIE Energy Access management and business development teams (countries & Global) 
• ENGIE Energy Access business development, commercial and technical support teams 
• ENGIE Energy Access Transversal Business function.
• ENGIE Energy Access Global HR team 

External Interfaces:

• External Clients
• External Legal Counsel
• Strategic Partners

Qualification & Experience:

• Minimum 4-6 Post qualification experience with a strong emphasis on Business, Finance, International mindset, leadership, commercial contracts, and complex transactions.
• Combination of law firm and inhouse experience preferred.
• Qualified to practice law in the country of location.
• Qualified or working experience in consulting and contract Law.
• Understanding project development.
• Experience in drafting agreements in both English and French.

Knowledge and skills 

• Strong interpersonal, problem solving and communication skills.
• Ability to understand full scope of business operations and advise on both business and legal implications of various actions.
• Strong ability and willingness to be flexible and adaptable and build cross-functional and cross-organization relationships in a complex global environment.
• Proven track record of learning quickly, taking initiative and working proactively.
• Ability to work with a diverse and international group of people.
• Good presentational skills.
• Exceptional drafting and negotiating skills.
• Demonstrated ability to meet tight deadlines.