Jobs at FCSL Asset Management Company

Duties

• Maintain and enhance databases and reporting structures to support financial and operational decision-making
• Monitor platform performance and log metrics for decision support
• Provide end-to-end user and platform support for internal systems
• Maintain access control logs, support regular system audits, and participate in DR/backup reviews.
• Coordinate version control and patch management for key systems
• Prepare periodic performance reports (daily, weekly, monthly, quarterly) covering KPIs, risk metrics, financial summaries, and departmental scorecards
• Ensure the accuracy, consistency, and completeness of data across systems through regular audits and validation processes
• Recommend improvements to reporting processes, data flow, and system usage to increase efficiency and reduce manual intervention
• Work closely with relevant units to maintain data integrity and accuracy and with finance team to ensure alignment of data inputs and outputs
• Support, upgrade, and troubleshooting of software, productivity tools or ERP systems relevant to finance operations
• Maintain strict confidentiality and security of sensitive financial and personnel data.

Requirements

• Bachelor’s Degree in information technology, computer science or a related field
• CompTIA A+
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation (Optional but advantageous)
• Familiarity with financial systems, ERP software, or data analysis tools.

Experience:

• 2–4 years of relevant experience in IT Operations, data analysis, or reporting roles, preferably within a financial services, banking, or investment environment.
• Proven experience in working with large datasets, generating management reports, and using tools like Excel (advanced), SQL, Power BI, or Tableau.

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Duties and Responsibilities

• Maintain in-depth knowledge of the company’s products, services, and value proposition to effectively engage clients and prospects
• Build, manage, and grow strong relationships with existing and prospective clients across key segments
• Identify, develop, and pursue new business and partnership opportunities to drive revenue growth
• Assess client needs, business challenges, and objectives, and recommend tailored solutions that create value
• Deliver high-quality product and service consultations, guiding clients through informed decision-making
• Develop upselling and cross-selling initiatives to maximise wallet share and long-term client value
• Manage and resolve client issues and complaints promptly, ensuring a high level of customer satisfaction and retention
• Proactively manage client portfolios, ensuring consistent engagement and service delivery
• Design and execute client acquisition and retention strategies in collaboration with marketing and business development teams
• Support the development and execution of marketing and growth initiatives to expand the customer base
• Work with clients to strengthen their brand positioning and achieve their business objectives
• Represent the company professionally and help maintain a strong, positive brand and market presence.

Educational and Professional Qualification

• B.Sc. Business Administration, Marketing, Communication, or a related field.

Experience:

• 3 – 5 years’ experience in relationship management/customer service

Competence Requirements:

• Strong presentation skills
• Excellent written and verbal communication skills
• Highly organised and detail-oriented
• Good conflict resolution and problem-solving skills
• Leadership and team management skills
• Proficient use of Microsoft Office