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About the Role

• As the Merchant Loan Field Credit Officer, you understand lending, you are curious, pay serious attention to details, data driven and have adequate territorial knowledge of your environment.
• You are responsible for evaluating clients' financial information, verifying merchants and assessing risk ratios.
• You are self-driven, result oriented and most importantly - An A player.
• You are primarily responsible for executing Company's Merchant loan strategy to correctly position it within the landscape in Nigeria by working with the Sales and Collections team in cementing the Company's strategy of becoming the largest neobank in Nigeria.

Responsibilities

• Onboard Viable Merchants on the company's Business Platform.
• Evaluate credit worthiness of Merchants
• Physically verify Merchants Location and business financial health for loan consideration.
• Interview Merchants to determine their financial eligibility and feasibility
• Support merchants with questions they might have.
• Justify decisions (approvals/rejections) and report on them
• Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each Merchant.
• Build long term, trusting relationships with customers
• Grow and achieve loan portfolio targets for merchants.

Qualifications & Skills

• A First Degree / B.Sc
• 1 year minimum relevant work experience in a financial organization preferably Microfinance Banks, Fintechs)
• Excellent knowledge of loan application procedures.
• Socially and emotionally aware.
• Must have a Smartphone.
• Strong communication skills and proven customer service experience.
• Exceptional analytical skills and the ability to work with complicated financial data.
• Demonstrable knowledge of credit risk analysis.

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Job Description

• As a Risk and Collection Analyst at the Company's finance, you will play a pivotal role in supporting small and medium-sized enterprises (SMEs) by assessing and managing credit risk while ensuring efficient debt collection processes. Your responsibilities will focus on safeguarding the financial health of the company's lending portfolio.

Key Responsibilities

• Credit Risk Assessment: Evaluate the creditworthiness of SME clients applying for financing by analyzing financial statements, credit reports, and other relevant data. Assess factors such as cash flow, profitability, and industry trends to determine risk levels and loan eligibility.
• Underwriting Support: Collaborate with the underwriting team to provide insights and recommendations on credit risk assessment. Ensure that loan decisions align with the company'sfinance's risk appetite and credit policies.
• Portfolio Monitoring: Monitor the performance of the SME lending portfolio and identify potential credit risks in a timely manner. Conduct regular reviews of loan accounts to assess payment behavior and detect early warning signs of delinquency or default.
• Delinquency Management: Develop and implement effective collection strategies to mitigate delinquency and minimize losses. Communicate with SME clients to negotiate repayment plans, resolve payment issues, and prevent accounts from becoming severely delinquent.
• Loss Mitigation: Work closely with internal stakeholders and external partners to explore options for loss mitigation and recovery. Coordinate efforts to recover outstanding debts through settlement negotiations, asset liquidation, or legal actions when necessary.
• Reporting and Analysis: Prepare comprehensive reports and analysis on credit risk metrics, delinquency trends, and collection performance. Present findings to management and provide actionable insights to support strategic decision-making and risk management initiatives.
• Regulatory Compliance: Ensure compliance with regulatory requirements and industry standards related to credit risk management and debt collection practices. Stay abreast of regulatory changes and implement necessary updates to policies and procedures.

Qualifications and Skills

• OND or Bachelor's Degree in Finance, Accounting, Business Administration, or related field. Advanced qualifications or certifications in risk management or credit analysis are advantageous.
• Proven experience in risk management, credit analysis, or debt collection within the financial services sector, preferably with a focus on SME lending on Lagos Island.
• Strong analytical skills and attention to detail, with the ability to interpret financial data and assess creditworthiness accurately.
• Excellent communication and negotiation skills, with the ability to build rapport with SME clients and effectively manage difficult conversations.
• Proficiency in data analysis tools and software, such as Microsoft Excel, SQL, or business intelligence platforms.
• Knowledge of regulatory requirements and best practices in credit risk management and debt collection.
• Results-driven mindset, with a proactive approach to problem-solving and a commitment to delivering high-quality outcomes.