Fresh Jobs at Reliance HMO

• We are currently hiring a Manager, Provider Relations role to lead and streamline our provider network operations across different markets. The goal is to build a consistent and efficient approach to managing providers, ensuring smooth processes and strong relationships in both current and new markets.

As the Manager, Provider Relations, you will do the following:

Improve provider experience

• Develop and use processes that make working with Reliance Health simple and positive for providers, measured through feedback surveys.
• Identify and fix pain points in the provider journey while ensuring compliance with local regulations in each market.
• Strengthen onboarding and engagement so providers understand expectations and can deliver better care from the start.

Measure, Monitor and improve provider network performance

• Use data and analytics to track provider network performance, spot risks, and find areas to improve.
• Manage dashboards that set clear targets and allow progress to be measured.
• Coach the team regularly using performance data to raise standards of quality, compliance, and responsiveness.

Enhance member experience at providers

• Create strategies to improve how Reliance Health members are treated when they visit providers.
• Work with providers to reduce wait times and raise the quality of care.
• Design incentives that reward providers who consistently give timely, high-quality service.

Collaborate with internal teams

• Partner with Claims, Tariffs, and Case Management to make sure processes that affect providers are smooth and aligned.
• Ensure provider-facing processes support efficient claims handling, cost control, and quality care.
• Address escalations by working across teams, solving immediate issues, and preventing them from happening again.

Lead and develop the team

• Manage the provider acquisition and relationship management team to achieve strong results across all markets.
• Use data to guide team performance on clinical quality, member satisfaction, and adherence to Reliance Health standards.
• Build a culture of accountability and continuous improvement within the team.

Requirements

• Bachelor's degree in healthcare administration, pharmacy, public health, business, or a related field.
• At least 5 years of experience working in healthcare operations, provider relations, health insurance, or hospital/clinic administration.
• At least 5 years of professional experience in provider relations, healthcare operations, insurance, or in another sector with transferable skills such as supply chain, partnerships management, customer success, or network management.
• Demonstrated success in managing external partnerships or networks, including onboarding, contracting, and relationship management.
• Strong leadership experience with proven ability to manage, coach, and develop teams.
• Experience using data and analytics to monitor performance, identify trends, and drive improvements.
• Strong communication and stakeholder management skills, with the ability to influence and collaborate across diverse teams.
• Must be authorized to work in Nigeria, Senegal, or Côte d'Ivoire, with working knowledge of local business or healthcare regulations.
• Primary location: Lagos, Nigeria, with travel required to Dakar and other markets.

Nice to Have:

• Direct experience in healthcare, health insurance, or hospital/clinic administration.
• Familiarity with digital health platforms or technology-enabled service delivery.
• French and English bilingual proficiency
• Experience managing quality improvement programs, customer satisfaction initiatives, or service delivery improvements.
• Knowledge of health financing models, including provider reimbursement or insurance structures.

go to method of application »

We are seeking a hands-on, pragmatic DevOps Engineer to join our Platform & Operations team. You will be responsible for ensuring the availability, performance, and security of our infrastructure while enabling rapid, safe deployments across multiple countries. You will work closely with backend, frontend, and mobile engineers, as well as product and operations teams, to deliver scalable infrastructure solutions that meet the demands of healthcare in emerging markets.

As a DevOps Engineer, you will do the following:
 

• Manage and optimise infrastructure in AWS, with a focus on cost control and resilience
• Operate and improve our Nomad orchestration platform (migrating from Kubernetes)
• Maintain and enhance our Octopus Deploy pipelines for CI/CD
• Ensure infrastructure-as-code best practices using Terraform/OpenTofu
• Support deployments across multiple environments (development, staging, production) and countries
• Ensure platform availability meets agreed SLAs
• Troubleshoot and resolve infrastructure and deployment issues efficiently
• Implement and maintain security best practices at the infrastructure level
• Manage access control, secrets management, and environment segregation
• Partner with developers to improve deployment workflows and environment consistency
• Participate in incident resolution and root cause analysis (within business hours)
• Document processes, architecture, and operational runbooks

Requirements

Required:

• Strong experience with AWS core services (EC2, RDS, S3, IAM, VPC, etc.)
• Proven hands-on experience with container orchestration (Nomad, Kubernetes)
• Solid understanding of CI/CD pipelines, ideally with Octopus Deploy
• Experience with Terraform/OpenTofu for infrastructure-as-code
• Familiarity with networking, load balancing, and monitoring in cloud environments
• Strong problem-solving skills and attention to detail
• Excellent communication skills for cross-functional collaboration
• Experience in multi-region deployments for services with country-specific configurations
• Knowledge of telecom integrations and emerging market connectivity challenges
• Familiarity with NodeJS, React, PHP or Java deployment environments
• Background in healthcare or regulated industries