Fresh Jobs at NewGlobe

About The Role

• The IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement, and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates.
• The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

What Will You Do

• Provide first point of IT Support contact for all local Ekiti staff, covering all hardware, software, and associated peripherals;
• Manage service requests and related service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency in Ekiti’s designated service desk system.
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required.
• Monitor and manage the operational performance.
• Ensure that standard operating procedures and all relevant IT governance and processes are implemented and adhered to.
• Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment.
• Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel.
• Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches
• Manage the local area network and internet connection and ensure network security through installation of appropriate hardware and software, as well development of IT policies
• Manage IT infrastructure improvement projects, including scheduling and budgeting.
• Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
• Work with colleagues to monitor performance of systems, ensuring that issues are appropriately escalated and resolved.
• Provide technical assistance to project teams and undertake technical project roles when required.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Provide at all times a professional, courteous, and rapid response to individual users.
• Supervise, train, and mentor junior staff members in all of the above.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.

What you should have

• Excellent technical knowledge of PC hardware
• Working technical knowledge of current protocols, operating systems, and standards
• Software and hardware troubleshooting
• Windows desktop (7/8/X) and Windows Server (at least 2012) experience as well as Microsoft Office support and Active Directory administration; relevant Microsoft certification is a plus
• Routers, switches, and firewall experience
• Knowledge of Android technologies, smartphones, LAN and Wifi configurations.
• Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint.
• Experience with cloud services, in particular AWS.
• Experience working and training on a variety of IT subjects and applications
• Excellent writing and oral communication skills
• Good research skills, including ability to identify and propose solutions to issues/crisis
• A Degree from a recognized university with top marks in Computer Science or a related discipline.
• 5-10 years relevant IT/industry work experience.
• Experience working within a fast-paced environment.

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About The Role

• The Director, Schools is responsible for the performance management of every school in the territory or program. This includes school management, academic programming, school programming, staff professional development, regulatory compliance, and parent and community engagement in every school we support. You have the incredible responsibility for the integrated delivery of all our programming in each school, for each teacher, for each child.
• Consequently, your focus on using data to drive performance, and constant coaching to change behavior, and rigorous implementation of core school programs is critical. The team you supervise is in schools each day, providing ongoing mentorship, specific performance feedback, and on-going group and personal training. You manage one of the largest teams in the company, led by the field team of School Supervisors, that give daily support to each school.
• In this role, you also engage with all stakeholders of the schools under your care, including government officials, parents, and community groups as may be required, just as your school supervisors do in the community of each school.
• Instructional leadership is a core part of your remit, ensuring that school leaders and teachers are delivering on our promise to ensure each child has the opportunity to learn, which only happens when each teacher uses the right materials at the right time each day, listening and responding to students’ learning, and is supported by the school leader in this practice daily.
• Your role is the nexus of all that we do, ensuring the implementation and results of our overall programing. Using big data that provides visibility into everyday teaching practices and school management, you work with your direct supervisory staff to improve performance of each school – with the goal of student performance and character development in mind, as well as each school’s financial sustainability – and provide feedback on core programming to our design teams.
• This team is laser focused on outcomes, inherently collaborative in nature, loves fostering leadership in others, is unwaveringly committed to ensuring a quality education for our pupils, and is excited about creating incredible learning interventions that drive positive behavior and mindset change in adults. You will flourish on this team if you are: a team player, hyper-focused on results, flexible in a dynamic environment, and have fun while working hard.

This role reports to the Managing Director and Regional Director, Schools.

What You Will Do

• Be responsible for and the success of schools in your territory. Success is defined by (i) achieving excellence in all School Management metrics, (ii) meeting or exceeding ambitious learning outcome targets, (iii) building a culture of community and parent engagement.
• Ensure each Supervisor delivers on their oversight of schools and individual KPIs. Their schools should deliver the promise of learning and holistic development for children, and have a strong and high-performing cohort of teachers;
• Be responsible for the management of direct reporting lines with Regional Managers (to whom School Supervisors report), L&D Manager, and Academic Manager
• Use data from multiple sources to ensure that academic programming - offerings, lesson quality, teacher support, learning innovation, etc. - throughout the year is robust, adheres to regulatory guidelines, is contextualised to the territory, and leads to outsized learning outcomes for all pupils
• Use data from multiple sources to ensure Regional Managers, Supervisors are effectively managing their schools, and creating safe learning environments.
• Be in schools 20% time, observing teaching, observing management, and engaging with stakeholders, including government officials, parents, and community groups.
• When observing or holding meetings, use rubrics or other documents to support structured observation and reporting.
• Support specific school events, including collaborating on programming for such events as school opening celebrations, parent teacher conferences and school closing celebrations, as well as community showcases and participation in co-curricular competitions.
• Ensure school strength and support enrollment efforts are achieved.
• Ensure local regulatory processes are followed, including environmental & social standards, as well as national regulations.
• Ensure school staff and students are prepared to sit in government-proctored exams, as they may occur on a termly/semester basis, and with particular attention to national examinations.
• Ensure that leadership & development sessions are delivered to schools during the course of the school year, and during induction training for new staff. Supervisors should use the materials and programming developed by the Leadership & Development team.
• Work with the Leadership & Development team to provide, facilitate on-going professional development for Supervisors
• Support schools through transition of staff, including school leaders and teachers; work with local government and other local organizations as needed.
• Ensure school leaders are actively building a pipeline of school staff candidates, leveraging parents, local government leadership and other local organizations.
• Ensure schools are working directly with county or regional government leadership, teacher training centers or regional organizations to support sourcing candidates for school staff.
• Supervisor budget and optimization, prevent fraud and ensure financial discipline among the Schools group
• Other duties as assigned

What You Should Have

• Proven management and leadership experience, leading teams of people to accomplish an objective
• Proven experience managing field-based teams
• Belief in data-driven decision making
• School management experience a plus
• Relentless focus on achievement for yourself and others
• Bias towards action
• Flexible and loves to work in a dynamic environment
• Collaborative leader with strong relationship building skills
• Strong interpersonal skills
• Strong communication skills
• Undergraduate degree (or its equivalent) or Masters degree

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

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About the Role 

• The Director Academics for this program will ultimately be responsible for educational outcomes across schools. They will project-manage all academic events and initiatives for this program. This work will require coordination between NewGlobe education specialists known as Shared Services who work in instructional design, production, training, and innovation. The Academic Director serves as the link between Shared Services and the information from schools, government officials, and civil society. This work will be codified in a yearly academic plan, which the Academic Director owns.
• Within the programme team, the Director Academics will work with all departments (e.g. Operations, Schools, People Operations) to ensure that all schools have the right operational conditions for learning to take place. The Director Academics is the resident expert that will push for student achievement through defending the programmes' approach and educating government officials, fellow staff members, and school communities.
• The programme is a dynamic one that is changing the way students learn in the State through proven methods and constant innovation. The Director Academics is central to unearthing what works in these classrooms. The Director Academics, in collaboration with Shared Services, will design, implement and assess various targeted projects that build on the quality of the programme.

What You Will Do 

Lead execution and interdepartmental coordination of the core academic program in the state through the creation of the Academic Plan

• Advocating for learning outcomes and serving as the programme's academic expert for other departments
• Providing feedback to the Instructional Design team, in order to improve learning outcomes and culturally contextualize what is taught in the state
• Representing the programme with key state stakeholders, including but not limited to SUBEB, MOE, UBEC, and other government education officials
• Conducting necessary market and regulatory research to inform instructional systems and policies (timetable, teacher specialty configurations, retention policies, exam policy, placement policy)
• Identify areas of growth within our Academic offerings and create programmes/policies that improve student learning and school operations
• Manage the Academics team based in your territory.
• The Director Academics will report to the Managing Director.

What you should have 

• The Director Academics must be a data-driven individual with experience developing and managing cultures of high performance and high expectations.
• You must be a great academic leader who understands exceptional instruction and can motivate and support others in The Director Academics must be a data-driven individual with experience developing and managing cultures of high performance and high expectations.
• You must be a great academic leader who understands exceptional instruction and can motivate and support others in realising a vision of academic excellence.
• Ideal candidates have worked in organisations with

a proven track record of generating large learning gains.

In addition, the Director Academics must:

• Be a self-starter and problem-solver, who thinks three and four steps ahead.
• Be hard working and collaborative, with the tenacity to plough through challenges and an appreciation for teamwork toward achieving a shared vision.
• Be a fast learner and someone who is able to flourish in fast paced, dynamic, and sometimes ambiguous environments
• Be both detailed and results-oriented, driven by the data that will allow us to know what is working and what isn’t working for kids.
• Have strong project management skills and excellent organisational skills, with keen attention to detail and ability to follow up systematically on a broad set of initiatives and decisions
• Be an effective, articulate communicator who can represent NewGlobe to external audiences.
• Be humble and ready to “roll up your sleeves” to get things done

Education and Qualification:

• Bachelor’s degree in Education or related field, graduate degrees preferred
• Experience working with primary schools as a teacher, school leader, or as part of a project
• Experience working as an in house or external consultant evaluating student learning or teacher development
• Experience writing reports and/or interpreting outcomes with government officials at SUBEB, MOE, UBEC, or similar organizations is a plus

You’re also 

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company. 
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors. 
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, KwaraLEARN works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. 
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value. 
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today. 
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.