Latest Jobs at Stanbic IBTC Bank

Job Description

Effective and efficient management of the Customer Care Centre - Inbound by providing first line contact to customers/general public.

Qualifications

• First degree in any field.
• Minimum of 6 years’ of Operational and Customer Service experience

Personal Competencies

• Strong Leadership Qualities
• Conflict Resolution Skills
• Good verbal and written communication skills – sincere and articulate.
• Knowledge & Experience in Effective Service Delivery.
• Strong Influencing and Persuasive Skills.

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Job Description

To monitor the activities of CVP, EVB and the Youth Segment. Ensure that all teams meet their set targets.

Behavioural Competencies

• Generating Ideas
• Convincing People
• Making Decisions
• Providing Insights

Technical Competencies

• Product Knowledge
• Customer Understanding
• Product Related Systems
• Product Marketing Communications
• Project Management

Leadership Competencies

• Customer and Client focused
• Seeking Deeper Understanding
• Influencing Others

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Job Description

The Business Analyst works with stakeholders across the organization to understand the business objective driving various projects or changes, define the scope of the change, analyze and specify the detailed requirements related to the change and finally support the implementation of the project or change.

Qualifications

• First Degree in any field
• Possess 3 – 4 years relevant experience and strong analytical skills and reporting, product documentation, data interpretation and management, data integrity, and product design or development.
• Strong communication and presentation skills

Behavioral Competencies:

• Establishing Rapport
• Examining Information
• Checking Details
• Documenting Facts
• Generating Ideas

Technical Competencies:

• Business Analysis Planning & Monitoring
• Requirements Elicitation
• Requirements Management & Communication
• Requirements Analysis
• Solution Assessment & Validation