Fresh Jobs at Greenlight Planet

Job Brief
The team you would join:

• The Logistics Coordinator is responsible for monitoring and managing all transport related activities such as Transporters performance, truck utilization; deployment of trucks; back office. 
• You will focus on developing innovative solutions to some of the standard transport Operations management. - transport allocation planning, network optimization, transport optimization etc. 
• This position will help the business achieve its goals and objectives of delivering the benefits of the transport strategy both in the short and long terms.
• The position is responsible for the implementation and management of the transport systems to optimize the performance of the transport operation, in a manner that is line with the standards of Sun King Operations

Job Responsibilities
What you would be expected to do:

Logistics Strategy Implementation:

• Management: Responsible for Managing the transporters and fleet allocation.
• Ensure coordination of all transport planning, routing and Implement load scheduling with a view to achieve a good logistics cycle time for the trucking strategy fleet
• Responsible for accurate reporting and Interpretation of data to identify trends in monitoring of the activities of the dedicated Sun King trucks and other contracted trucks.
• Works with the line manager in monitoring and analyzing the performance of the contracted trucks with a view to achieve the projected savings of the full year transport cost.
• Carrier Performance: Ensures dedicated transporters provide in a timely manner an adequate number of Service Resources to achieve the minimum trips/truck and cost savings in accordance with the provisions of the agreement, the Service Specification and the Company’s requirements.
• Responsible for monitoring the deliveries of the Products on the date and within the delivery window or within the Journey management plan for the route.
• Work with the Representative of the transporter to convey a Joint Management Meeting on a date they agree on in the calendar month following the end of each calendar month at which time Services will be reviewed and key matters shall be discussed.
• Works in collaboration with the FSD manager to ensure resources loads within 12 hours after it reports to designated loading point in accordance to time frame and truck loading plan given to the transporter.
• Ensures dedicated transporters on all occasions provide accurate details of truck whereabouts and activities per trip for payment purposes and validation. 
• Visibility of Service Resources – Minimum level of 95%: Ensure all Service Resources are visible by the Company’s GPS system (if any) during the performance of the Services. The error margin being +/- 5% and 100% being the optimum performance of this KPI, which the transporter shall seek to achieve.
• Make recommendations to Sun King Management for any violation of this KPI

Fleet Operations:

• Oversees the transportation operations of a Sun King Operations. The manager has to monitor various activities of the department as well as the safe transportation of Sun King products from the company to the scheduled delivery location.
• Responsible for directing activities related to truck utilization, lead the inbound and
• Outbound logistics coordination for the business (across the warehouses and stores), dispatching, routing, or tracking transportation vehicles, transporters relationship management.
• Responsible for Managing approximately transporters and their fleet.
• Leads investigation and resolution of issues surrounding delays, customer and transporter complaints across the business.
• Ensure coordination of all transport planning, routing and Implement load scheduling with a view to achieve a good truck cycle time for the from the other transporters.
• Ensure transport department operational expenses are consistent with approved budgets.
• Works with the Country Operations Manager and FSD Manager in the implementation of 5 pillars of logistics - Contractor management; vehicle management; driver management;
• Journey management and Load Management with a view to develop our transporters to 5 star and promote safety management systems through transporters’ safety audits.
• Responsible for Transport plan and capacity check on a weekly horizon as an output from Sales and Operations Planning.
• Implement Business rules for daily transport optimization.
• Leads Management of Carrier Operational Performance

Management:

• Measure the general performance on the trucking strategy and fleet operations set KPI’s against goals, assess the needed optimization, propose/challenge related action plans.
• Ensure proper communication of actions, related decisions to all people concerned

Job Requirements
You might be a strong candidate if you Possess the following:

• Hold a Degree or Diploma in a Business related field
• Minimum of 2 years working in Supply Chain or logistics, experience as a middle manager is an advantage
• Experience in managing teams and external contractors
• Strong understanding of Supply Chain and its various functions as well as logistic process & scheduling.
• Ability to interpret financial data and estimate costs (analytical skills)
• Capability to drive Sun King safety standards within logistics and transportation activities.
• Adherence to safety policies and regulations
• Ability to manage change in a busy environment
• Operational mindset, Results oriented, customer oriented
• Strong organization and planning skills
• Strong oral and written communication skills
• Analytical and strategic thinking

Benefits
What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry. 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

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About the Team You will Join

• The EasyBuy Sales team is the market facing arm of Sun King’s pay-as-you-go (PAYG) direct to consumer sales business.  
• The Easy Buy Direct Sales team is responsible for recruiting, managing, and leading the company’s network of thousands of commission sales agents, called “Energy Officers” that promote and sell Sun King’s PAYG solar solutions and provide customer ongoing service in their local territories.  
• Sales leaders on Sun King’s EasyBuy Direct sales team are responsible for ensuring the company meets its sales, collections, and repayment targets and for providing fair, respectful, customer-centered service to Sun King customers.  
• Through the EasyBuy PAYG solar business model, customers can purchase a Sun King solar home solution by making a small down-payment up front and paying the remaining balance through a series of installments over a pre-agreed period of time. 

Job Responsibilities
What you would be expected to do:

• The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. 
• The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
• Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

Requirements
You might be a strong candidate if you:

• Has a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales. 
• Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
• Has extensive Customer Care experience 
• Has high innovative skills, thinking out of the box, tests out opinions, cost conscious 
• Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Is able to develop trust, skillfully builds relations, works on internal & external relationships 
• Listens well, coaches’ others and is disciplined in their learning practice 
• Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction 

Benefits
What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

Department: EasyBuy Direct Sales
Employment Type: Permanent - Full Time
Reporting To: Team Manager, Customer Service

About the Role

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Job Responsibilities
What you would be expected to do:

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Generating leads for the sales team by screening callers and identifying potential sales opportunities;
• Supporting the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

Requirements
You might be a strong candidate if you:

• Bachelor's Degree in a Business-related courses - Sales, Marketing or Customer Service Management
• Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Good communication skills with fluency in both written and spoken English
• Fluency in Hausa is preferable.
• Strong interpersonal skills.

Basic Microsoft- Excel skill:

• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

Benefits
What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.