Job Openings at Canonical Nigeria

Description

• This role is an opportunity for a technologist with a passion for Linux and Customer Success to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.
• If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

What is a Linux Support Engineer?:

• We solve challenging technical problems. From not-seen-before kernel crashes to configuration issues to root cause analysis, we provide an expert level of support and satisfaction to our customers.
• We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

Challenges

• Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
• Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions of OpenStack and Kubernetes, and more.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timelines for a fix.

Requirements

• Bachelor's Degree, ideally within STEM related disciplines.
• Excellent verbal and written communication skills in English.
• Ability to pass a background check
• Experience supporting Linux systems including experience in:
  • Virtualisation - especially with KVM or OpenStack.
  • Containers - especially with Docker, LXD/LXC, or Kubernetes.
  • Storage - especially with Ceph, Swift, XFS, ZFS, btrfs.
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
  • Linux integration with other environments (authentication/directory services, network file systems, etc.)
  • Cloud computing (provisioning, monitoring, orchestration, etc.)
• Troubleshooting experience:
  • Basic reading of stack traces to be able to search for duplicates, escalate to correct team.
  • Understand OS and Application level bugs and advise on next steps
  • Programming fundamentals in any language.
• Customer support experience:
  • Know how to adapt your speech depending on your audience.
  • Communicate clearly: setting the right expectations, providing timely status updates, and clearly explaining necessary steps.
  • Not getting too attached to a technical problem to not be able to let go or see the bigger picture.

Benefits

• Work from home - take back those commuting hours and save those vehicle/transit costs!
• Get paid to help improve open source software.
• Possibility of international travel, up to 4 weeks a year.
• Daytime working hours - keep that work/life balance.
• Swap days add schedule flexibility when needed.
• Time off for conferences.
• Talent development program.
  • Initial mentoring program to bring up to speed on needed technologies.
  • Additional mentoring opportunities with some of the best in Linux, OpenStack, and more.
  • Study time and expenses for obtaining relevant certifications.

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Description

• This is a fast-paced engineering role in Linux-based software-defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.
• This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

Job Summary

• This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.
• You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu. 

 Responsibilities
As a Sustaining Operations Engineer you will:

• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
• Maintain a close working relationship with Canonical's field, support and product engineering teams
• Participate in upstream communities
• Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against priorities
• Participate in team activities to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Participate in a regular weekend working rotation

What you’ll do:

• Collaborate proactively with a distributed team
• Debug issues and help in producing high quality code to fix them
• Discuss ideas and collaborate on finding good solutions
• Work from home with global travel 2 to 5 weeks per year, one week at a time, for internal and external events
• Provide subject matter expertise as the final point of escalation on operational issues

Requirements
The successful Sustaining Operations Engineer will have:

• Bachelor’s Degree or equivalent in Computer Science, STEM or similar degree
• Professional experience troubleshooting advanced Linux issues
• Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
• Strong debugging experience with Python, Go, C or C++ on Linux
• Ability to troubleshoot with gdb, pdb, tcpdump or other tools
• Familiarity with git source code repositories and branches

Who you are:

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems.

Benefits

• Work from home, no “return to office” - take back those commuting hours and save those vehicle/transit costs!
• Daytime working hours - Highest rated work/life balance in the company
• Additional mentoring opportunities with some of the best in Linux, OpenStack, and more
• Time off for conferences, obtaining certifications, conference and tuition costs covered 
• Ongoing talent development program
• Initial mentoring program to bring up to speed on needed technologies
• Compensation and time off for weekend shifts worked.

go to method of application »

Job Description

• This is a fast-paced engineering role in Linux-based software-defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.
• This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source development, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

Job Summary

• This role deals with critical issues in the open source stack that require software engineering for upstream fixes. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.
• You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.

Job Responsibilities
As a Linux Engineer you will:

• Resolve complex customer problems related to Ubuntu, Kernel, or Ceph
• Maintain a close working relationship with Canonical's field, support and product engineering teams
• Participate in upstream communities
• Develop fixes, backport patches, and work with upstream for inclusion
• Demonstrate good judgement in technical methods and techniques
• Prioritise work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Travel internationally up to 10% of work time for team meetings, events and conferences.

What you’ll do:

• Collaborate proactively with a distributed team
• Debug issues and produce high quality code to fix them
• Review code produced by other engineers
• Discuss ideas and collaborate on finding good solutions
• Work from home with global travel 2 to 4 weeks per year for internal and external events.

Job Requirements
The successful Linux Engineer will have:

• Bachelor's Degree or equivalent in Computer Science, STEM or similar degree
• Strong experience with Linux, Ceph, OpenStack, Kubernetes or other cloud technologies
• Strong development-level experience with Python, Go, C or C++ on Linux
• Ability to troubleshoot with gdb and other tools
• Familiarity with git source code repositories and branches
• Professional experience as a software engineer is required.

Who you are:

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems.

We Offer

• Learning and personal professional development budget
• Annual compensation review
• Recognition rewards
• Annual leave
• Generous parental leave
• Priority Pass for travel.

go to method of application »

Job Description

• This is a fast-paced engineering role in Linux-based software-defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.
• This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source development, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

Job Summary

• This role deals with critical issues in the open source stack that require software engineering for upstream fixes.
• Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.
• You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.

As a Cloud Software Engineer you will:

• Resolve complex customer problems related to Ubuntu, OpenStack, or Kubernetes
• Maintain a close working relationship with Canonical's field, support and product engineering teams
• Participate in upstream communities
• Develop fixes, backport patches, and work with upstream for inclusion
• Demonstrate good judgement in technical methods and techniques
• Prioritise work and manage your time effectively against those priorities
• Participate in team discussions to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Travel internationally up to 10% of work time for team meetings, events and conferences.

What You’ll Do

• Collaborate proactively with a distributed team
• Debug issues and produce high quality code to fix them
• Review code produced by other engineers
• Discuss ideas and collaborate on finding good solutions.
• Work from home with global travel 2 to 4 weeks per year for internal and external events.

Requirements
The successful Cloud Software Engineer will have:

• Professional experience as a software engineer is required
• Bachelor's Degree or equivalent in Computer Science, STEM (Science, Technology, Engineering and Mathematics) or similar Degree
• Strong experience with Linux, OpenStack, Kubernetes or other cloud technologies
• Strong development-level experience with Python, Go, C, C++ on Linux.
• Ability to troubleshoot with gdb and other tools.
• Familiarity with git source code repositories and branches.

Who You Are

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems.

We Offer

• Learning and personal professional development budget
• Annual compensation review
• Recognition rewards
• Annual leave
• Generous parental leave.
• Priority Pass for travel.