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Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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Job ID: 59907
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Purpose
- On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
- Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.
Key Responsibilities / Accountabilities
- Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
- Mine existing customer data to identify expansion and/or additional business opportunities.
- On board new customers – Day 1 welcome call and Day 30 follow up call
- Dormant/ Inactive account reactivation
- Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
- Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
- Providing a central (information/ query handling) service point for SME customers
- Ensure all queries from existing and potential customers are effectively and promptly resolved.
- Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
- Cross-sell additional products & services to existing customers (during re-active telephone conversations).
- Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc
Minimum Qualification and Experience
- First Degree in any relevant discipline.
- Minimum of 2 years of Business Banking Sales experience
- 0 - 1 Year experience call center experience may be added advantage
- Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
- Business Assistant experience to the Business Manager is ideal.
- This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
- Experience in Credit origination.
- Previous experience running a small business.
go to method of application »
Job ID: 59905
Work Arrangement: Fully Office Based
Job Sector: Banking
Job Purpose
- Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
- Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Maintain a high level of integrity and ethical standards.
Key Responsibilities / Accountabilities
Customer service:
- Ensure that communication with customers is of a consistently high standard.
- Ensure that telephones are answered and calls returned promptly.
- Ensure that all customer queries are resolved within laid-down time frames to the satisfaction of the customer.
- Initiate root cause analysis workshops to prevent recurring queries/problems.
- Facilitate good communication between the branch and Operations Processing Centre (OPC)/BFC/Recons/IT/Property and Premises to ensure prompt resolution of queries/problems and provision of effective customer service.
Risk management:
- Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
- Monitor internal controls to ensure their adequacy and effectiveness.
- Recommend revision of controls, where appropriate, to address new or previously uncontrolled risks.
- Promote staff awareness of fraud through regular workshops.
- Prepare detailed correspondence to Internal Audit when a special investigation is required.
- Prepare detailed correspondence to Loss Control Head Office when reporting losses, and attend to all Loss Control Queries regarding losses.
- Circulate Internal Audit reports and disciplinary procedures.
- Attend to all routine control issues
- Prepare detailed correspondence to Internal Audit when a special investigation is required.
- Prepare detailed correspondence to Ops Integrity and Head Office when reporting losses.
- Attend to all Ops Integrity queries pertaining to losses.
Safety and security:
- Ensure that staff is fully conversant with branch opening and closing procedures as well as security measures during banking hours.
- Ensure that security procedures/measures are adhered to.
- Control the security guards according to laid down procedure.
- Control testing of alarms and panic buttons.
- Control and authorise changes to PINs of security equipment.
- Ensure emergency drills and procedures are carried out.
- Monitor the general physical security of the branch and liaise with Premises (Facility Management Unit), in need.
- Control levels of authority for branch.
- Monitor staff profiles.
Fraud Control:
- Control fraud investigation returns.
- Ensure staff awareness in terms of fraud.
Asset custodianship:
- Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
- Ensure locking away procedures are carried out.
- Sign the Locking Away Record daily.
- Control, scrutinise and authorise all changes to the Key Register / Schedule
- Ensure that duplicate keys are controlled and maintained according to laid-down policy.
- Control the reserve and current stocks of blank forms.
- Ensure that procedures regarding the control and movement of cash are adhered to.
- Control cash limits for branch.
People management:
- Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
- Control all issues relating to casual and temporary staff, including staff returns, warnings, disciplinary, etc.
- Assist with the appointment of staff when required.
- Attend to Letters of Understanding and Undertaking for all staff members. (Form 00030177).
- Identify and address staff training/development needs.
- Ensure that staff are fully trained (permanent and casual) and coached with regard to routine compliance and loss control.
- Ensure Duty of Care tests are undertaken by staff concerned.
- Ensure that “Duty of Care” requirements are adhered to.
- Manage workflow in the department and ensure that service standards/turn-around times are adhered to.
- Attend to staff administration, including Personnel Record Updates with HR.
- Control and scrutinise the Staff Attendance Register. (Form 00013631).
- Conduct regular staff performance discussions, interim and annual appraisals.
- Attend to leave, training and Saturday schedules for own department.
- Conduct regular staff meetings and teambuilding exercises, as required.
- Control the branch cleaning staff.
- Ensure all relevant communications that affect branches are re-emphasised to branch staff
Operations and administration:
- Ensure that recoveries are made in respect of copy statements, transfers, certificates of balance etc.
- Control Levels of Authority.
- Monitor revenue and expenditure and ensure that controllable costs are within budget.
- Release / Authorise inter-account transfers for own department.
- Monitor volumes of inter-account transfers and discuss with Branch Manager if assistance is required.
- Counter-sign cheques within level of authority.
- Spot check vouchers despatched to OPC.
- Liase with Operations/IT regarding moving of computers, ordering new equipment etc.
- Authorise account payments and stationery orders for the branch.
- Control old records and forward same to Archive Unit.
- Monitor and Control Utility documentation.
- Ensure that periodic revenue checks are undertaken.
Routine:
- Ensure that routine in respect of the following is handled according to laid-down instructions: opening and transfer of accounts, mandates and signature cards.
- Monitor Automated Teller Machines (ATMs) for uptime and general condition.
- Control ATM contingency procedures.
- Attend to monthly surprise checks and branch routine control checks.
- Ensure that the Teller specification records are scrutinized.
- Control dispatch of administration work to the OPC and BFC.
- Provide input for returns to the OPC.
- Monitor voucher flow in the branch and to OPC.
- Attend to maintenance of e-mail facilities in the branch.
- Attend to related telephone calls and customer queries.
- Control of registered mail received.
- Ensure that a scrutiny of all blank forms is undertaken once a month on a surprise basis by an independent nominated officer.
- Attend to inward and outward mail for own area.
- Supervise call-over activities in the branch
- Records and Registers
- Scrutinise the following according to laid-down instructions:
- The Teller Specification Books
The ATM Specification Book:
- Special Reserve Account - daily
- Balancing of Suspense Accounts
- Retained ATM cards register
- Cheque book balancing records
- Bank Cheque Book
- Action Operations Checklist on monthly basis
- IT Movement Register – Entering the Server Room
- Customer Compliments & Complaints Register
- Mandate File Register – Mandate Movements
- The Locking Away Register daily
Reports:
- Scrutinise actioning of the following reports according to laid-down instructions:
- Branch Consolidated Report
- Branch Operating Accounts
- Bank Cheque Report
- Account Closure Report
- Accounts Opened Report
- Accounts Reactivation Report
Keys:
- Vault – grill door
- Cheque book cabinet - Secondary Custodian
- Vault and ATM Combination locks Branch key
Minimum Qualification and Experience
- Minimum of a First Degree
- Institute of Bankers or related qualification would be an advantage.
- 5 Years branch banking experience, with exposure to all areas under control.
- People management experience.
go to method of application »
Job ID: 59904
Location: Lagos Mainland, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking
Job Purpose
- Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
- Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Maintain a high level of integrity and ethical standards.
Key Responsibilities / Accountabilities
Customer service:
- Ensure that communication with customers is of a consistently high standard.
- Ensure that telephones are answered and calls returned promptly.
- Ensure that all customer queries are resolved within laid-down time frames to the satisfaction of the customer.
- Initiate root cause analysis workshops to prevent recurring queries/problems.
- Facilitate good communication between the branch and Operations Processing Centre (OPC)/BFC/Recons/IT/Property and Premises to ensure prompt resolution of queries/problems and provision of effective customer service.
Risk management:
- Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
- Monitor internal controls to ensure their adequacy and effectiveness.
- Recommend revision of controls, where appropriate, to address new or previously uncontrolled risks.
- Promote staff awareness of fraud through regular workshops.
- Prepare detailed correspondence to Internal Audit when a special investigation is required.
- Prepare detailed correspondence to Loss Control Head Office when reporting losses, and attend to all Loss Control Queries regarding losses.
- Circulate Internal Audit reports and disciplinary procedures.
- Attend to all routine control issues
- Prepare detailed correspondence to Internal Audit when a special investigation is required.
- Prepare detailed correspondence to Ops Integrity and Head Office when reporting losses.
- Attend to all Ops Integrity queries pertaining to losses.
Safety and security:
- Ensure that staff is fully conversant with branch opening and closing procedures as well as security measures during banking hours.
- Ensure that security procedures/measures are adhered to.
- Control the security guards according to laid down procedure.
- Control testing of alarms and panic buttons.
- Control and authorise changes to PINs of security equipment.
- Ensure emergency drills and procedures are carried out.
- Monitor the general physical security of the branch and liaise with Premises (Facility Management Unit), in need.
- Control levels of authority for branch.
- Monitor staff profiles.
Fraud Control:
- Control fraud investigation returns.
- Ensure staff awareness in terms of fraud.
Asset custodianship:
- Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
- Ensure locking away procedures are carried out.
- Sign the Locking Away Record daily.
- Control, scrutinise and authorise all changes to the Key Register / Schedule
- Ensure that duplicate keys are controlled and maintained according to laid-down policy.
- Control the reserve and current stocks of blank forms.
- Ensure that procedures regarding the control and movement of cash are adhered to.
- Control cash limits for branch.
People management:
- Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
- Control all issues relating to casual and temporary staff, including staff returns, warnings, disciplinary, etc.
- Assist with the appointment of staff when required.
- Attend to Letters of Understanding and Undertaking for all staff members. (Form 00030177).
- Identify and address staff training/development needs.
- Ensure that staff are fully trained (permanent and casual) and coached with regard to routine compliance and loss control.
- Ensure Duty of Care tests are undertaken by staff concerned.
- Ensure that “Duty of Care” requirements are adhered to.
- Manage workflow in the department and ensure that service standards/turn-around times are adhered to.
- Attend to staff administration, including Personnel Record Updates with HR.
- Control and scrutinise the Staff Attendance Register. (Form 00013631).
- Conduct regular staff performance discussions, interim and annual appraisals.
- Attend to leave, training and Saturday schedules for own department.
- Conduct regular staff meetings and teambuilding exercises, as required.
- Control the branch cleaning staff.
- Ensure all relevant communications that affect branches are re-emphasised to branch staff
Operations and administration:
- Ensure that recoveries are made in respect of copy statements, transfers, certificates of balance etc.
- Control Levels of Authority.
- Monitor revenue and expenditure and ensure that controllable costs are within budget.
- Release / Authorise inter-account transfers for own department.
- Monitor volumes of inter-account transfers and discuss with Branch Manager if assistance is required.
- Counter-sign cheques within level of authority.
- Spot check vouchers despatched to OPC.
- Liase with Operations/IT regarding moving of computers, ordering new equipment etc.
- Authorise account payments and stationery orders for the branch.
- Control old records and forward same to Archive Unit.
- Monitor and Control Utility documentation.
- Ensure that periodic revenue checks are undertaken.
Routine:
- Ensure that routine in respect of the following is handled according to laid-down instructions: opening and transfer of accounts, mandates and signature cards.
- Monitor Automated Teller Machines (ATMs) for uptime and general condition.
- Control ATM contingency procedures.
- Attend to monthly surprise checks and branch routine control checks.
- Ensure that the Teller specification records are scrutinized.
- Control dispatch of administration work to the OPC and BFC.
- Provide input for returns to the OPC.
- Monitor voucher flow in the branch and to OPC.
- Attend to maintenance of e-mail facilities in the branch.
- Attend to related telephone calls and customer queries.
- Control of registered mail received.
- Ensure that a scrutiny of all blank forms is undertaken once a month on a surprise basis by an independent nominated officer.
- Attend to inward and outward mail for own area.
- Supervise call-over activities in the branch
- Records and Registers
- Scrutinise the following according to laid-down instructions:
- The Teller Specification Books
The ATM Specification Book:
- Special Reserve Account - daily
- Balancing of Suspense Accounts
- Retained ATM cards register
- Cheque book balancing records
- Bank Cheque Book
- Action Operations Checklist on monthly basis
- IT Movement Register – Entering the Server Room
- Customer Compliments & Complaints Register
- Mandate File Register – Mandate Movements
- The Locking Away Register daily
Reports:
- Scrutinise actioning of the following reports according to laid-down instructions:
- Branch Consolidated Report
- Branch Operating Accounts
- Bank Cheque Report
- Account Closure Report
- Accounts Opened Report
- Accounts Reactivation Report
Keys:
- Vault – grill door
- Cheque book cabinet - Secondary Custodian
- Vault and ATM Combination locks Branch key
Minimum Qualification and Experience
- Minimum of a First Degree
- Institute of Bankers or related qualification would be an advantage.
- 5 Years branch banking experience, with exposure to all areas under control.
- People management experience.
go to method of application »
Job ID: 59901
Location: Oyo
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Purpose
- To ensure the availability of treasury cash, reserve and blank forms.
- Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash, processing of vault deposits, withdrawal and handling of related reports.
- Control treasury cash, blank forms, safe custody items and duplicate keys.
- Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls
Key Responsibilities
Asset custodianship:
- Custodian of treasury cash, reserve, blank forms and keys & cash
- Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
- Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
- Effective cash management to ensure vault approved limits are adhered to.
- Receive notes and coins from tellers to be lodged into the vault.
- Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
- Control Keys for container / trolley (Used for transporting cash from vault to tellers).
- Assist with surprise checks of tellers.
Support functions:
- Attend to branch account payments.
- Issue Bank Cheques as required.
- Counter sign issued Bank Cheques as required.
- Reconcile all branch suspense accounts as listed below.
- Attend to Cash Advance transactions.
- Attend to all Records Administration issues in the branch
- Attend to all issues on refunds on all closed customers accounts
ATM Custodians Support functions:
- Carry out first level support (basic) on User's workstations, scanners, or other peripherals
- Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
- Map users' workstations to the Combo printer and ensure quality printout
- Assist RIS connect remotely to systems & resolve simple LAN issues
- ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
- Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch
Reports:
- ATM Reports
- Operating Cash Report
- Listing of ATM Transactions
Accounts:
- Cash
- Vault Reserve
- ATM
- Overage Account
- Shortage Account
- SRAs
- Certified Cheque
- Stale Cheques
- Bank Cheques
Other Functions:
- Custom Duty Payments
- Mails Administration
- Administration of Stationery (vault out of stationary items)
- Maintenance of Office Equipment
- Call-over functions
Registers:
- Cash Advance Register - Petty cash
- Bank Cheque Register.
- Customs Duty Register (where applicable)
Minimum Qualification and Experience
- Bachelor's Degree from an accredited University
- Minimum of 2 years branch banking experience with exposure to tellering and safe custody.
go to method of application »
Job ID: 59902
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Purpose
- To ensure the availability of treasury cash, reserve and blank forms.
- Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash, processing of vault deposits, withdrawal and handling of related reports.
- Control treasury cash, blank forms, safe custody items and duplicate keys.
- Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls
Key Responsibilities
Asset custodianship:
- Custodian of treasury cash, reserve, blank forms and keys & cash
- Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
- Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
- Effective cash management to ensure vault approved limits are adhered to.
- Receive notes and coins from tellers to be lodged into the vault.
- Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
- Control Keys for container / trolley (Used for transporting cash from vault to tellers).
- Assist with surprise checks of tellers.
Support functions:
- Attend to branch account payments.
- Issue Bank Cheques as required.
- Counter sign issued Bank Cheques as required.
- Reconcile all branch suspense accounts as listed below.
- Attend to Cash Advance transactions.
- Attend to all Records Administration issues in the branch
- Attend to all issues on refunds on all closed customers accounts
ATM Custodians Support functions:
- Carry out first level support (basic) on User's workstations, scanners, or other peripherals
- Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
- Map users' workstations to the Combo printer and ensure quality printout
- Assist RIS connect remotely to systems & resolve simple LAN issues
- ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
- Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch
Reports:
- ATM Reports
- Operating Cash Report
- Listing of ATM Transactions
Accounts:
- Cash
- Vault Reserve
- ATM
- Overage Account
- Shortage Account
- SRAs
- Certified Cheque
- Stale Cheques
- Bank Cheques
Other Functions:
- Custom Duty Payments
- Mails Administration
- Administration of Stationery (vault out of stationary items)
- Maintenance of Office Equipment
- Call-over functions
Registers:
- Cash Advance Register - Petty cash
- Bank Cheque Register.
- Customs Duty Register (where applicable)
Minimum Qualification and Experience
- Bachelor's Degree from an accredited University
- Minimum of 2 years branch banking experience with exposure to tellering and safe custody.
go to method of application »
Job ID: 59903
Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Purpose
- To ensure the availability of treasury cash, reserve and blank forms.
- Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash, processing of vault deposits, withdrawal and handling of related reports.
- Control treasury cash, blank forms, safe custody items and duplicate keys.
- Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls
Key Responsibilities
Asset custodianship:
- Custodian of treasury cash, reserve, blank forms and keys & cash
- Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
- Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
- Effective cash management to ensure vault approved limits are adhered to.
- Receive notes and coins from tellers to be lodged into the vault.
- Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
- Control Keys for container / trolley (Used for transporting cash from vault to tellers).
- Assist with surprise checks of tellers.
Support functions:
- Attend to branch account payments.
- Issue Bank Cheques as required.
- Counter sign issued Bank Cheques as required.
- Reconcile all branch suspense accounts as listed below.
- Attend to Cash Advance transactions.
- Attend to all Records Administration issues in the branch
- Attend to all issues on refunds on all closed customers accounts
ATM Custodians Support functions:
- Carry out first level support (basic) on User's workstations, scanners, or other peripherals
- Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
- Map users' workstations to the Combo printer and ensure quality printout
- Assist RIS connect remotely to systems & resolve simple LAN issues
- ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
- Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch
Reports:
- ATM Reports
- Operating Cash Report
- Listing of ATM Transactions
Accounts:
- Cash
- Vault Reserve
- ATM
- Overage Account
- Shortage Account
- SRAs
- Certified Cheque
- Stale Cheques
- Bank Cheques
Other Functions:
- Custom Duty Payments
- Mails Administration
- Administration of Stationery (vault out of stationary items)
- Maintenance of Office Equipment
- Call-over functions
Registers:
- Cash Advance Register - Petty cash
- Bank Cheque Register.
- Customs Duty Register (where applicable)
Minimum Qualification and Experience
- Bachelor's Degree from an accredited University
- Minimum of 2 years branch banking experience with exposure to tellering and safe custody.
Method of Application
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