Latest Vacancies at Rapid Rentals Limited

This role involves operating, monitoring, and performing routine maintenance on diesel generators to ensure optimal performance at client locations.

Key Requirements

• OND / HND / Technical Certificate in Mechanical or Electrical Engineering or related.
• 1 – 2 years experience operating industrial generators (15–750kVA).
• Ability to perform basic maintenance and troubleshooting.

Salary
N100,000 - N200,000 / month

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Reports To: General Manager

Job Summary 

The Customer Care & Sales Manager will oversee the Customer Care & Sales Unit at Rapid Rentals Limited. This role requires a results-driven professional with extensive experience in customer service and sales management. The ideal candidate will lead a small team of two, ensuring the smooth running of all customer engagement activities, driving revenue growth, maintaining high service standards, and meeting monthly financial targets.

This individual will be both a leader and a hands-on contributor representing the voice of the unit, fostering discipline and accountability, and ensuring that every customer interaction strengthens the company’s reputation for reliability and professionalism.

Key Responsibilities

Leadership & Management

• Oversee all day-to-day activities of the Customer Care & Sales Unit.
• Supervise and guide two subordinates, ensuring they perform efficiently and maintain a customer-first mindset.
• Set performance goals for the unit aligned with the company’s monthly and quarterly financial targets.
• Maintain discipline, professionalism, and adherence to company policies within the unit.
• Conduct regular team meetings, training sessions, and performance reviews.
• Prepare and present periodic reports to management on sales performance, customer satisfaction, and team productivity.

Customer Care & Relationship Management

• Ensure prompt and professional handling of all customer inquiries, complaints, and feedback.
• Monitor customer satisfaction levels and take proactive steps to maintain excellent service standards.
• Build and maintain long-term relationships with key customers and corporate clients.
• Ensure accurate documentation and tracking of customer interactions and feedback for service improvement.
• Follow up on service delivery to ensure customer expectations are met or exceeded.
• Develop and implement service recovery plans when issues arise.

Sales & Revenue Generation

• Drive monthly sales targets for generator and lighting tower rentals and other service offerings.
• Identify new business opportunities and develop strategies to convert leads into revenue.
• Work closely with the Operations and Maintenance departments to align customer requirements with service delivery capabilities.
• Prepare and submit quotations, follow up on proposals, and close sales efficiently.
• Monitor pricing, market trends, and competitor activities to maintain a competitive edge.
• Develop and implement promotional and customer retention strategies.

Reporting & Analysis

• Maintain a clear record of all customer interactions, quotations, and transactions.
• Provide weekly and monthly sales performance reports.
• Analyze customer and sales data to identify trends, opportunities, and areas for improvement.
• Use insights to make data-driven recommendations to management.

Administrative & Compliance

• Ensure that the unit operates within company policies and regulatory requirements.
• Keep accurate records of contracts, invoices, and client communications.
• Support management in developing and refining customer care policies and sales procedures.
• Ensure confidentiality and ethical handling of customer data.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• Customer satisfaction and retention rates.
• Response and resolution time for customer inquiries.
• Accuracy and timeliness of reports.
• Team performance and discipline level.
• Conversion rate of inquiries to confirmed jobs.

Requirements

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 5–7 years of proven experience in customer service and sales management, preferably in the equipment rental, power, or service industry.
• Strong leadership and team management experience.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• High level of discipline, organization, and accountability.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused mindset with a passion for service excellence.

Personal Attributes

• Results-driven with a proactive attitude.
• Firm but fair leader with strong ethical standards.
• Confident decision-maker and problem solver.
• Reliable, consistent, and adaptable to change.