Latest Vacancies at MainOne Cable

Department: Commercial
Job Type: Contract

Responsibilities
The SME Sales Intern will be responsible for the following job functions:

• Maintaining and developing relationships with existing customers.
• Prospect new customers using multiple sales channels.
• Visiting potential customers for new business.
• Providing customers with quotations.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information.
• Providing feedback on future buying trends.
• Representing MainOne at trade exhibitions, events and demonstrations.
• Meet set sales targets.

Qualifications, Skills & Competencies

• BSc/HND qualification from a relevant course.
• Excellent communication skills.
• Excellent interpersonal skills.
• Target driven and goal oriented.
• Previous experience in a similar position is an added advantage.
• Years of Experience: 1-2 years

Demand on the Job:

• The role requires a lot of patience, and a goal-getter attitude.
• May be required to go extra mile to get prospective customers.
• May be required to stay until after office hours

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Department: Commercial
Job Type: Contract

Responsibilities
The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website.
• Run weekly reports on incidents - opportunities and complaints.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues.
• Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyze customer complaints and issues with a bid to providing lasting solution.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc/HND in a relevant study.
• Excellent communication skills.
• Multitasking skills.
• CCNA will be an advantage.
• Previous experience in a similar position is an added advantage.
• Years of Experience: 1-2 years

Demand on the Job:

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
• May be required to stay after office hours.
• Job requires a lot of patience, and exemplary communication skills.