Latest Vacancies at ipNX Nigeria Limited

Purpose of the Job

To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results 

• Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  * Retail Customers: Restore service failures within 24 hours of its occurrence.
• Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
• Implement an FTTH Monitoring application to improve MTTR for faults.
• Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications 

• BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

• Customer centric and stakeholders management.

• Good LAN/WAN network design and implementation skills.

• Ability to solve complex problems in the shortest available time using honed analytical skills

• Good interpersonal skills with customers, vendors and members of team.

• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).

• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).

• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.

• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.

• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

• Hardworking and Tenacious.

• Performance driven.

• Sharp analytical and logical reasoning.

• Work effectively with own initiative and minimal supervision, and also as a part of a team.

• Work Experience:

  • At least 5  years experience within the telecoms space as a Network/Communications Engineer

  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.

  • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.

  • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.

  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable

  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

• Other Requirements
  • Customer Focused

  • Hardworking and Tenacious

  • Action Orientation

  • Tech Savvy

  • Result Driven

  • Excellent Decision Quality

  • Attention to Detail

  • Problem Solving

  • Excellent troubleshooting and analysis skills

  • Impeccable Customer Service and Support Skills

  • Customer Focus

  • Self-Development

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Purpose of the Job 
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results 

•  Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
• Educational Qualifications & Functional Skills:
  • B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
• Work Experience:
  • At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities
• Other Requirements:
  • Customer Focused
  • Action-oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
• Requirements
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

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Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management,
Work Schedule: Shift
Travel Frequency: Seldom

Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

• Educational Qualifications & Functional Skills:
• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

• Work Experience:
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

• Other Requirements:
• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning