Latest Vacancies at iBez

Location: Victoria Island, Lagos

Job Purpose

• The purpose of this role is to drive iBez business and profits forward by promoting iBez products and services through coordinated and strategic marketing campaigns and sales.
• The Sales and Marketing Representative will be involved in all aspects of developing and coordinating integrated marketing campaigns and events to advertise, publicise, promote iBez services and online platforms Handy-Jacks, www.handy-jacks.com and Lets-Share, www.lets-share.com.ng both online and offline and win new business for iBez.
• You will be our Brand Ambassador and key contact point for clients.

Duties
The duties will include the following, but not be limited to:

• Communicate, market, and sell iBez products and services using traditional and digital methods.
• Create detailed sales and marketing plans and campaigns for iBez.
• Work with external agencies to design marketing materials and adverts. Write and proofread marketing copy for both online and offline campaigns.
• Manage social media channels to enhance audience engagement.
• Advertise, promote, and publicise iBez services and brands digitally and using social media. Share and promote content on our social networks daily.
• Generate sales leads, prospects, and contacts for iBez using traditional and digital methods.
• Identify potential clients, partners, stakeholders, and new markets using traditional and digital methods, build long term relationships, and maintain contacts with them.
• Follow up leads, and close sales deals. Create detailed proposal documents for potential buyers.
• Record sales and order information. Maintain accurate CRM System.
• Register new service providers (trade workers) on Handy-Jacks.
• Plan, implement and manage marketing & sales campaigns and presentations to clients and stakeholders.
• Produce creative digital content for websites and our social media accounts. Share and promote content on our social networks daily.
• Source for advertising opportunities in press or with third parties.
• Provide customer services to clients and the public by providing information, support, and guidance. Maintain an accurate client contact log.
• Represent iBez at industry events, trade exhibitions, conferences, and meetings. Network and build relationships with key prospects.
• Organise and participate in marketing campaigns and training events.
• Source and secure sponsorships.
• Conduct marketing research and competitor analysis.
• Track marketing and sales performance and return on investment. Prepare weekly reports for management.
• Report on general activities, community, and industry trends.
• Supervise any field and temporary sales / marketing staff, as necessary.
• AOB.

Personal Skills Required

• Candidates should possess a Bachelor's Degree.
• A driven self-starter who can work as part of a small but varied team in a technology start-up and spot new opportunities, add value and is ready, willing, and able to work and learn.
• Ability to work under pressure with minimal supervision using own initiative.
• Tenacious, dogged, and creative sales/marketing approach.
• Traditional and digital guerrilla marketing and sales skills.
• Good understanding of ICT and key technology concepts and tools.
• Ability to meet targets and deliver in a timely manner.
• Strong presenter and negotiator.
• Excellent verbal and written communication skills.
• Well organised with good attention to detail.
• Time management / scheduling skills.
• Ability to work in high temperatures as field work may be involved.
• Extrovert, sociable and able to Inspire confidence and enthusiasm amongst colleagues and potential clients.
• Must own a laptop and have access to the internet.

Working hours:

• Working hours are mainly 9am to 6pm. Extra hours or weekends may be required on some occasions and may be more irregular during critical development phases or when problems arise.

What to Expect

• This is a challenging but rewarding role and you will have a lot of responsibilities.
• The sales industry is target driven and as a result work can be demanding and pressured.
• The role will be mainly office based but, you will need to meet regularly with stakeholders outside the office.
• Your presentation matters as you will have regular meetings with very senior people including company heads, so formal business attire is expected.
• The work can be stressful at times, for example when activating a new product or event, overseeing several campaigns running concurrently or meeting a tight deadline.
• There is frequent contact with technical staff, and liaison with users, stakeholders, and management.
• Negotiable stipend depending on skills and experience.

By the end of the internship, you will:

• Gain valuable work experience that will give you an edge in the marketplace.
• Learn first-hand from industry experts.
• Develop effective organisation skills.
• Develop public speaking skills.
• Learn about branding strategy.
• Gain content management skills.
• Gain digital marketing skills.
• Learn how to network with professionals.
• Gain confidence to work in any organisation and communicate effectively with people at all levels.
• Opportunities for flexible working and 2-, 3- or 6-months internships are available.

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Location: Victoria Island, Lagos.
Employment Type: Internship

Job Purpose

• The purpose of this role is to maintain applications and assist clients that need technical support to fix application and system issues.
• The Application Support Intern will be responsible for providing support our clients, maintaining their applications, Handy-Jacks, www.handy-jacks.com and Lets-Share – www.lets-share.com.ng applications, monitoring software infrastructure, project work and general IT administration.
• On a day-to-day basis, you willbe tasked with helpingclients resolve their application issues, carrying out backend administrative and maintenance tasks to ensure integrity, safety, and availability of all applications, and that they are working to their optimum, participate in training activities and the development new applications and other project work.

The role will include the following, but not be limited to:

• Be a point of contact for clients to handle general requests and queries either face-to-face, over the phone or via email,
• Monitor, record and respond to requests for support,
• Assisting with 1st and 2nd line technical support to iBez clients by talking them through a series of actions, either face-to-face, over the phone or via email or social media, to resolve any issues within agreed time limits,
• Troubleshooting, investigating, and diagnosing client problems and complaints, application problems, solving application faults, and bug-fixing. Work continuously on a task until completion (or referral to superiors and third parties, if appropriate). Also Prioritise and manage multiple open cases at one time,
• Administrative and backend technical support tasks for maintenance of Handy-Jacks, and client applications,
• Updating content, carrying out upgrades and configuration of websites and applications,
• Preparing procedural and technical specifications and documentation on applications,
• Ensuring business continuity by conducting daily checks on applications and websites to ensure that they are up and running, carrying out routine maintenance and back-up of Handy-Jacks and client websites, keeping sites are secure, making recommendations for improving the company's IT systems,
• Participate in the development of new applications,
• Testing and evaluating new software solutions during development and prior to roll-out,
• Facilitating UAT and the roll-out / deployment of new applications,
• Training staff and end-users in using new or updated applications,
• Setting up new users' accounts and profiles and deal with password issues,
• Providing accurate reports on daily activities and technology trends
• Maintain client and vendor contact list, and contact/call log,
• Assist in the preparation of scheduled reports and proposals,
• Contribute to marketing activities to ensure continual supply of work,
• Contribute to the production of digital content for websites and our social media accounts. Share and promote content on our social networks daily,
• Develop creative ideas and improvements to increase traffic, sales, and customer experience on our social networks,
• Rapidly establish a good working relationship with teammates, customers, other professionals, and partners,
• Participating in training events and marketing activities,
• AOB

Personal Skills Required:

• Self-starter; driven, ready, willing, and able to work and learn as part of a small but varied team in a technology start-up with minimal supervision using own initiative, spot new issues and mitigate them quickly.
• Knowledge of IT Software Development Lifecycle
• Knowledge of IT, MS Word, Excel, Access, and PowerPoint.
• Knowledge of four or more of the following scripting / programming and database languages – HTML, CSS, PHP, JavaScript, Laravel, Yii, Angular JS, MySQL, SQL, WordPress.
• Tenacious, dogged, and creative approach to work.
• Well presented with good verbal, written and interpersonal communication skills.
• Organised with good attention to detail and time management skills.
• Time management / scheduling skills.
• Ability to meet targets and deliver on time.
• Responsible and dependable.
• Must own a laptop with internet connectivity.

Working Hours

• Working hours are mainly 9am to 6pm. Extra hours or weekends may be required on some occasions and may be more irregular during critical development phases or when problems arise.

What to Expect

• This is a challenging but rewarding role and you will have a lot of responsibilities.
• The role will be mainly office based but, you may occasionally meet with stakeholders outside the office.
• The work can be stressful at times, for example when launching a new application, working on several projects running concurrently or meeting a tight deadline to resolve a customer issue.
• Negotiable stipend depending on skills and experience.

By the end of the internship, you will:

• Gain valuable work experience that will give you an edge in the marketplace.
• Learn first-hand from industry experts.
• Develop effective organisation skills.
• Become familiar with the web and software development process.
• Learn about software project management.
• Gain practical web and software development skills in building applications for companies.
• Learn SEO skills.
• Gain digital marketing skills.
• Learn how to network with professionals.
• Gain confidence to work in any organisation and communicate effectively with people at all levels.

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Location: Victoria Island, Lagos

Job Purpose

• This role is for people to wish to push themselves to the next level, gain practical experience and develop their careers in Technical Product Management.
• The Product Manager will be involved in all aspects of managing the online platforms Handy-Jacks, www.handy-jacks.com and Lets-Share, www.lets-share.com.ng to improve their performance, efficiency, and profitability.
• You will be our Brand Ambassador and provide customer services to users.
• You will draw our target users in, generate new business and open new markets for the platforms taking overall responsibility for their success.

Responsibilities
The duties will include the following, but not be limited to:

• Be responsible for the day-to-day operations of Handy-Jacks and Lets-Share including brand development, marketing, and usage strategy, quality assurance, legal, and application development working closely with other staff to ensure that Handy-Jacks and Lets-Share are meeting everyone's needs and fulfilling the business objectives.
• Identifying and developing new or existing ideas and features for Handy-Jacks and Lets-Share to ensure that they are cutting edge and working as expected always.
• Project managing the development and implementation of new features or upgrades and supervising testing.
• Identify potential users, partners, and stakeholders, build long-term relationships, and maintain contacts with them.
• Generate new contacts and identify new markets for Handy-Jacks and Lets-Share using traditional and digital methods.
• Be the main point of contact for users and the public to provide information, support, and guidance, handle general requests and queries either face-to-face, over the phone, or via email, and maintain an accurate client contact log.
• Meeting regularly with all stakeholders, including developers, marketers, customer service, and external stakeholders to carry out marketing & sales campaigns, product demonstrations, and presentations, collect, analyze, and respond to feedback.
• Advertise, market, promote and publicize Handy-Jacks and Lets-Share using traditional and digital methods.
• Production of digital content for websites and Handy-Jacks and Lets-Share social media accounts. Share and promote content on social networks daily,
• Maintain accurate client, partners, and vendors databases.
• Register new service providers (trade workers) on Handy-Jacks.
• Attend industry events, trade exhibitions, conferences, and meetings to network and build relationships with key prospects.
• Gather and analyze feedback and usage data and generate data from the applications for reports and product improvement.
• Participate in iBez training events.
• Conduct marketing research and competitor analysis.
• Report on general activities, community, and industry trends.
• Inspiring and enthusing colleagues and users of the product.
• Supervise any field and/or temporary staff, as necessary.
• AOB

Requirements
Personal Skills Required:

• A self-starter, driven, ready, willing to learn, and can work as part of a small but varied team in a technology start-up, spot new opportunities, and add value.
• Knowledge of marketing, ICT, Databases, and SQL.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work under pressure with minimal supervision using own initiative.
• Tenacious, dogged, and creative sales/marketing approach.
• Understanding of project management.
• Ability to meet targets and deliver in a timely manner.
• Very organized with good attention to detail.
• Time management/scheduling skills.
• Must own a laptop and have access to the internet.

Working Hours:

• Working hours are mainly 9 am to 6 pm. Extra hours or weekends may be required on some occasions and maybe more irregular during critical development phases or when problems arise.

What to Expect

• This is a challenging but rewarding role and you will have a lot of responsibilities; especially given the types of products you will manage. You will sometimes have to make difficult decisions about the future of the product.
• The role will be mainly office-based but, you will need to meet regularly with stakeholders outside the office.
• Your presentation matters as you will have regular meetings with very senior people including company heads, and the press, so formal business attire is expected.
• The work can be stressful at times, for example when launching a new feature, overseeing several projects running concurrently, or meeting a tight deadline.
• There is frequent contact with technical staff, and liaison with users, stakeholders, and management.
• Negotiable stipend depending on skills and experience.

By the end of the internship, you will:

• A broad range of skills and valuable work experience will give you an edge and make you a leader in the marketplace.
• Learn first-hand from industry experts.
• Understand software development.
• Develop skills in data management and data analysis.
• Develop effective organization skills.
• Develop public speaking skills.
• Develop project management skills.
• Develop stakeholder management skills.
• Learn about community relations.
• Gain digital marketing skills.
• Learn how to network with industry professionals.
• Gain confidence to work in any organization and communicate effectively with people at all levels.
• Opportunities for remote and flexible working and 2-, 3- or 6-months internships are available.