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  • Posted: Jan 25, 2021
    Deadline: Not specified
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    In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling...
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    Airport Services Duty Officer

    Location: Abuja - ABV, Nigeria - NG
    Category: Cargo & Airport Operations

    About the Role

    • We are recruiting for an Airport Services Duty Officer based in Abuja, Nigeria.
    • In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. 
    • You will achieve optimum customer satisfaction and on-time department of flights. 
    • You will also have overall control of the shift as a direct representative of the Airport Services Manager. 
    • You will also ensure punctuality and safety of all Qatar Airways operations.

    Specific Accountabilities

    • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
    • Ensuring that all QR aircraft handling standards are met on a shift basis
    • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
    • Ensuring proper allocation of manpower and resources in the airport operations
    • Completing checks to ensure adequate standards are maintained
    • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
    • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

    Be part of an extraordinary story:

    • Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
    • Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
    • Together, everything is possible.

    Qualifications
    The successful candidate will have the following qualifications and skills:

    • Relevant College or University qualification
    • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
    • Excellent communication skills with fluency in English language.
    • Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
    • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
    • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
    • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
    • High level of computer literacy
    • Excellent customer focus and service delivery.

    go to method of application »

    Airport Services Manager

    Location: Abuja - ABV, Nigeria - NG
    Category: Cargo & Airport Operations

    About the Role

    • We are recruiting for an Airport Service Manager based in Abuja, Nigeria.
    • The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level.
    • The roles ensures that the operations runs smoothly and cost effectively whilst conforming to safety and security requirements.
    • Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.

    Key Responsibilities

    • Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
    • Maintains station’s NPS within targets and addresses any customer related issues and/or challenges.
    • Maintains high standard to enhance the customer experience.
    • Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery.
    • Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.
    • Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
    • Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.
    • Supports in the preparation of annual budgets proposals for the station.
    • Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.
    • Supports new station start up when required and conduct GHA Technical assessment.
    • Establishes the department or team’s objectives and priorities to align with and support business objectives.

    Be part of an extraordinary story:

    • Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
    • Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
    • Together, everything is possible

    Qualifications
    The successful candidate will have the following qualifications and skills:

    • Bachelor's Degree with minimum of 6 years job-related experience
    • Relevant experience as an Airport Manager with a major airline.
    • Extensive overall knowledge of all areas of airport operations
    • Very good command of English language.
    • Able to delegate work, set clear direction and manage workflow.
    • Strong mentoring and coaching skills.
    • Able to foster teamwork among team members.
    • Dynamic and adaptable to ever changing operational requirements.
    • Work experience in a multi-cultural environment.
    • Knowledge of program development, budget preparation and administration.

    go to method of application »

    Airport Services Supervisor

    Location: Abuja - ABV, Nigeria - NG
    Category: Cargo & Airport Operations

    About the Role

    • We are looking for an experienced customer focused individual with previous airline supervisory experience to join our Ground Services team in Abuja, Nigeria as an Airport Services Supervisor.
    • Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for.
    • You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

    Key Accountabilities

    • Facilitates ramp handling in liaison with all airport staff to expedite departures
    • Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
    • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
    • Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
    • Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
    • Manage and train the ticketing team

    Be part of an Extraordinary Story:

    • Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
    • Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
    • Together, everything is possible

    Qualifications
    About You:
    The successful candidate will have the following qualifications and skills:

    • Relevant College or University qualification
    • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
    • Excellent communication skills with fluency in English language.
    • Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
    • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
    • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
    • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
    • High level of computer literacy
    • Excellent customer focus and service delivery.

    Method of Application

    Use the link(s) below to apply on company website.

     

  • Send your application

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Average Salary at Qatar Airways
₦ 192K from 4 employees
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