Latest Jobs at Stanbic IBTC

Job Description

Responsible for the Corporate Compliance Program, functioning as an independent and objective officer that reviews and evaluates compliance issues/compliance risk management concerns within the organization. Ensures the management and employees follow the governing rules and regulations set by regulatory bodies, that the company’s policies and procedures are being followed and that behaviour in the organization meets the company’s Standards of conduct. Responsible for regulatory change management and interactions for both internal and external stakeholders.

• Provide support for the business, by understanding their business compliance risk management needs to achieve full awareness and compliance.
• Coordinate periodic reviews on regulatory policies and circulars that impact business in line with regulatory change management process.
• Effectively monitor the compliance level of policies such as Personal Trading and Other Business Interest declaration, Gift and Entertainment.
• Ensure in conjunction with the relevant stakeholders that right Risk Management practices are sustained.
• Ensure implementation of defined KYC processes and requirement for account opening in line with the regulation.
• Ensure regulatory guidelines are embedded with stakeholders and implemented within timelines.
• Ensure the implementation of compliance monitoring plans developed through assurance exercises.
• Remain aware of regulatory & legislative developments, and practices of regulatory authorities, which are relevant to the Business.

Qualifications

• B.Sc Finance and Accounting or related field.
• Relevant professional certificate ACCA, ACAMS or any other Compliance related certification can be an added advantage.

Experience:

• Experience in financial services. Strong business knowledge in terms of applicable business area Ongoing, awareness of regulatory requirements which relate to the Group’s business as well as compliance best practices and trends.
• Experience in stakeholder management and interpersonal relationship capabilities and knowledge of financial products and services.

Additional Information

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Embracing Change
• Examining Information
• Following Procedures
• Interpreting Data.

Technical Competencies:

• Client Knowledge
• Client Servicing
• Risk Awareness
• Risk Identification.

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Job Description

• Responsible for defining, understanding and adherence to our service standards across the network by making sure that our service touch points are adequately equipped to deliver service optimally.
• Responsible for defining recovery strategies due to service failures as well as service monitoring at different customer touch points.
• Responsible for coordinating service measurement interventions (ISS, Mystery shopping Voice of customer survey etc).
• Track and report trend of exceptions and exceptional service identified in the network.
• Coordinate stakeholder engagement for the team ( Post mystery shopping engagement, post ISS etc.)
• Track and report trend of exceptions and exceptional service identified in the network.

Qualifications

• B.Sc in any related field.
• Professional Certification can be an added advantage.

Experience: 

• Minimum of 5 years experience in customer experience/customer facing related roles.

Additional Information:

Behavioural Competencies:

• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Upholding Standards.

Technical Competencies:

• Creative Mindset
• Excellent interactive and assertive skill
• Attention to detail.
• Good innovative skills
• Good Excel and Power Point skills.