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  • Posted: Apr 29, 2025
    Deadline: May 15, 2025
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  • PWAN Stars is a property development and management company founded on the premise of reducing the housing gap in Nigeria, by providing its citizens with comfortable yet affordable residential and commercial real estate solutions. The company was birthed with the union of mind of several professionals within and outside the real estate industry.
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    Logistics Officer

    Responsibilities

    • Coordinate the transportation of goods from suppliers to warehouses or distribution centers.
    • Plan and schedule shipments to ensure timely delivery to customers.
    • Monitor inventory levels and track shipments using logistics software.
    • Communicate with carriers, suppliers, and customers to resolve issues and ensure smooth operations.
    • Optimize transportation routes to minimize costs and maximize efficiency.
    • Prepare shipping documentation and ensure compliance with regulatory requirements.
    • Evaluate the performance of logistics partners and vendors.
    • Implement process improvements to enhance logistics operations.
    • Manage customs clearance and import/export documentation.
    • Provide support for inventory management and warehousing activities.

    Qualifications and Requirements

    • Bachelor's degree in Logistics, Supply Chain Management, or related field.
    • 2+ years of experience in logistics, transportation or supply chain roles.
    • Proficiency in logistics software and Microsoft Office Suite.
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal abilities.
    • Ability to work under pressure and meet deadlines.
    • Knowledge of transportation regulations and international trade practices.

    Required Skills:

    • Strong logistical planning and organizational skills
    • Ability to multitask and work under pressure
    • Proficiency in logistics software and Microsoft Office Suite
    • Excellent communication and interpersonal abilities
    • Knowledge of transportation regulations and international trade practices
    • Analytical and problem-solving skills

    go to method of application »

    Customer Service Executive

    Responsibilities

    • Provide exceptional customer service through phone, email, and online channels.
    • Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
    • Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
    • Follow established protocols and procedures for handling customer interactions.
    • Accurately document customer interactions and maintain detailed records.
    • Identify and escalate complex issues or complaints to the appropriate team.
    • Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
    • Contribute to positive customer reviews and brand reputation.
    • Proactively seek feedback from customers to identify areas for improvement.
    • Stay up-to-date on company policies, products, and services.
    • Adapt to changing customer needs and situations with a positive and professional attitude.
    • Work effectively within a team environment to achieve customer service goals.
    • Maintain a positive and professional demeanor even in challenging situations.
    • Participate in ongoing training and development to enhance customer service skills.
    • Contribute to a positive and supportive work environment for colleagues.

    Requirements and Qualifications

    • High school diploma or equivalent.
    • 1+ years of experience in customer service or a similar role (preferred).
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and conflict resolution skills.
    • Ability to work independently and as part of a team.
    • Detail-oriented and organized.
    • Ability to multitask and prioritize effectively.
    • Positive and professional demeanor.
    • Experience with customer service software and tools (preferred).
    • Strong computer literacy skills.
    • Ability to learn new information quickly.
    • Commitment to providing excellent customer service.
    • Flexibility to work various shifts and schedules.
    • Ability to handle pressure and stress effectively.
    • Enthusiasm for building relationships with customers.

    Required Skills:

    • Excellent communication and interpersonal skills.
    • Patience and empathy in addressing customer inquiries and concerns.
    • Problem-solving abilities to resolve customer issues efficiently.
    • Knowledge of products or services to provide accurate information.
    • Time management skills to handle multiple customer interactions.
    • Adaptability to different communication channels (phone, email, chat, etc.).
    • Ability to remain calm and professional in high-pressure situations.

    go to method of application »

    Security Guard

    Job Description

    • We are looking for a diligent Security Officer to ensure the safety and security of our premises, assets, and personnel. 
    • The ideal candidate will have a strong sense of responsibility, attention to detail, and the ability to respond effectively to emergencies and security threats.

    Responsibilities

    • Patrol and monitor premises to prevent and detect signs of intrusion, vandalism, or other security threats.
    • Enforce access control procedures and verify the identity of individuals entering the premises.
    • Respond to alarms, emergencies, and incidents promptly and appropriately.
    • Conduct security checks and inspections of designated areas.
    • Maintain accurate records of security-related activities, incidents, and observations.
    • Monitor surveillance cameras and alarms systems.
    • Provide assistance and support to employees and visitors as needed.
    • Collaborate with law enforcement agencies and emergency services as required.
    • Report any security breaches, safety hazards, or suspicious activities to management.
    • Follow security protocols, procedures, and guidelines to ensure compliance with regulations and company policies.

    Requirements and Qualifications

    • High School Diploma or equivalent; additional training or certification in security is a plus.
    • Proven experience as a security officer or related role.
    • Strong observation and surveillance skills.
    • Excellent communication and interpersonal abilities.
    • Ability to remain calm and respond effectively in stressful situations.
    • Physical fitness and ability to perform security-related tasks.
    • Knowledge of security protocols and procedures.
    • Attention to detail and accuracy in reporting.
    • Integrity and professionalism in handling sensitive information.
    • Availability to work flexible hours, including nights, weekends, and holidays.

    Skills Required:

    • Security procedures
    • Surveillance
    • Emergency response
    • Communication
    • Attention to detail
    • Physical fitness
    • Problem-solving
    • Interpersonal skills
    • Integrity
    • Adaptability

    Method of Application

    Interested and qualified candidates should send their CV to: hr@pwanhomes.com and copy: raphael.gloria@pwangroup.com using the Job Title as the subject of the email.

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