Latest Jobs at PalmPay

The Field Collector is responsible for visiting customers in person to recover outstanding payments or company property, ensuring compliance with company policies, maintaining accurate records, and providing professional customer service during the collection process.

Key Responsibilities:

• Contact customers via phone, email, SMS, and in-person visits to follow up on outstanding payments.
• Negotiate and establish payment arrangements in line with company policies.
• Provide customers with accurate information regarding their account status and available payment options.
• Maintain and update customer records with relevant payment details, visit notes, and communication logs.
• Ensure all collection activities comply with company collection policies, legal requirements, and financial regulations.
• Handle customer complaints and disputes professionally and escalate cases when necessary.
• Plan and manage daily visit routes to maximize efficiency.
• Recover company property (e.g., mobile devices) when payment is not made, following proper procedures.
• Report field collection results and progress to supervisors regularly.

Requirements:

• High school diploma or equivalent; additional training in collections or customer service is an advantage.
• Proven experience in debt collection, field collections, or related customer-facing roles.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Familiarity with local laws and regulations related to debt recovery is preferred.
• Willingness to travel frequently within the assigned region.

Working Conditions:

• Field-based role requiring daily customer visits.
• May involve travel to remote or urban locations.
• Flexible working hours, including evenings or weekends if necessary.

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The House Manager will be responsible for managing the day-to-day operations of the dormitory, ensuring a safe, clean, and comfortable living environment. This includes overseeing cleaning, catering, maintenance, and tenant relations, while also ensuring cultural considerations for residents are respected.

Key Responsibilities

• Oversee daily dormitory operations including housekeeping, catering, security, and general upkeep.
• Coordinate repairs, maintenance work, and facility inspections to ensure all living areas are in excellent condition.
• Manage dormitory supplies such as cleaning materials, toiletries, and bedding.
• Serve as the main point of contact for dormitory residents, addressing concerns promptly and professionally.
• Ensure smooth communication between Chinese residents and local staff, supporting language and cultural understanding.
• Organize and enforce dormitory rules, regulations, and safety guidelines.
• Supervise dormitory support staff including cleaners, cooks, and security guards.
• Liaise with external vendors for catering, laundry, pest control, and maintenance services.
• Monitor vendor performance to ensure service quality.
• Ensure compliance with health, safety, and hygiene standards.
• Conduct regular safety drills and inspections.
• Maintain accurate records of occupancy, maintenance schedules, and incident reports.
• Prepare and manage dormitory operational budgets.
• Track expenses and ensure cost-effective operations without compromising quality.
• Submit periodic reports to management on dormitory status, incidents, and improvements

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or related field.
• 4+ years’ experience in property management, hotel management, or staff accommodation operations.
• Experience working with Chinese expatriates or in a multicultural environment is highly preferred.
• Strong interpersonal and problem-solving skills.
• Ability to communicate effectively in English; Mandarin proficiency is a strong advantage.
• Knowledge of health, safety, and hygiene regulations.
• Strong organizational skills with attention to detail.