Latest Jobs at Pagatech Limited

ABOUT THE ROLE

Paga is looking for a passionate, self-driven and experienced Senior Accountant to join our team! As the Senior Accountant, you will keep financial records, prepare reports, and update financial information. You must be familiar with accounting procedures and should have experience with accounting software programs (like SAP and Oracle). The ideal candidate will be able to process business transactions, handle accounts payable and receivable, expense reports, receipts, prepare management accounts and other financial matters. Proven accounting experience is required.

PRIMARY

• Analyze financial information and summarize financial status
• Spot errors and suggest ways to improve efficiency and spending
• Supervise month end financial activities. Assign and enforce deadlines for all stages of the closing process. Assist and contribute to the yearend closure process
• Fixed assets management and accounting
• Inventory control and accounting; to include daily analysis to predict potential challenges
• with the aim of reducing obsolete stock
• Supervise the delivery of internal and external audit
• Take ownership of the application and accounting of prepayment and accrual transactions
• Responsible for managing payroll journals at month end
• Assist the Finance Manager in managing and accounting for the company’s investment portfolios
• Ensuring tax compliance and prompt remittance
• Loans and grants management from point of acquisition to final repayment
• Timely and accurate preparation of monthly management report for review by supervisor
• Ensure compliance with all financial regulations
• Comply with International Financial Reporting Standard for financial statements
• Provide input into department’s goal setting process
• Produce error-free ad-hoc accounting reports and present their results to supervisor and management

KEY COMPETENCIES

• Highly motivated and result oriented with a keen eye for details
• Good time management skills and the ability to prioritize
• Strong attention to detail and an investigative mind
• Problem-solving skills and initiative
• Ability to keep confidential information and always remain discreet
• Ability to work and deliver within deadline without supervision
• Good understanding of IFRS standards
• Ability and willingness to meet deadlines consistently
• Integrity and high personal ethical standard
• Proven ability to calculate, post and manage financial records
• High analytical skills
• Ability to prioritize and multitask
• Training and mentoring junior staff
• High level of accuracy and attention to detail
• Excellent verbal and written communication skills
• Ability to work as part of a broader team of different levels
• Intermediate computer software skills, including Excel and Accounting packages
• Experience in communicating and influencing senior stakeholders
• Decisiveness, good judgement, strong organizational skills
• Self-Driven and smart working

KNOWLEDGE AND SKILL REQUIREMENTS

• Minimum 7-years’ experience in accounting, audit, or finance related function
• Proficiency across Data and Financial Analysis
• BSc. In Finance, Accounting or any related field and must be a chartered accountant
• (ACCA or ICAN) with at least 3-years post qualification experience
• Experience in Nigerian tax regulation and management is an added advantage
• Advanced computer software skills, including Excel, PowerPoint, and other accounting packages
• Must have completed the mandatory NYSC

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ABOUT THE ROLE

The primary responsibility of this role is to lead quality assurance activities in Customer Experience. The Ideal candidate will be responsible for monitoring, documenting, reporting, and providing feedback on the quality of customer service representatives on all platforms through the review of all interactions/processes within the Contact Centre to ensure they meet company customer satisfaction requirements. We require a strong, intuitive and driven candidate who will not just be task oriented, but goal oriented of making the QA effort of the Customer Experience team better.

PRIMARY RESPONSIBILITIES

• Conduct quality assurance/control functions to ensure compliance with a total quality management framework across all of Customer Care.
• Mentor and monitor frontline teams daily to ensure compliance with set customer experience standards.
• Conduct performance gap analysis and present propositions to the training unit for onward intervention
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Service Delivery.
• Conduct regular audits on key customer related processes for the attainment of operational efficiency.
• Produce intelligence and trend reports to manage efficiency indicators of the department.

KEY COMPETENCIES

• Organisational and planning skills
• Excellent communication skills – verbal and written
• Superb communication and Interpersonal skills
• Attention to detail and accuracy
• Problem analysis and problem-solving skills
• Self- driven and hardworking
• Ability to multitask and manage competing priorities
• Good team player
• Flexibility

KNOWLEDGE AND SKILL REQUIREMENTS 

• Minimum 3-4 years related experience with at least 2years’ experience within a contact centre environment required.
• Bachelor’s degree with a minimum of a 2:1 or equivalent
• Proficiency in Ms Office - Excel, Word, and PowerPoint
• Knowledge of using Xcally, Freshdesk and other quality assurance tools is an added advantage.
• Communicates tactfully and effectively both verbally and in writing.
• Flexibility and adaptability to new instructions and/or dynamic organisational priorities
• Must be a team player and able to work collaboratively with and through others.
• Good knowledge of Paga product and services.
• Strong knowledge of customer care processes and techniques.
• Must have completed the mandatory NYSC