Latest Jobs at Pagatech Limited

ABOUT THE ROLE

• The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.
• Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.

PRIMARY RESPONSIBILITES

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
• Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed
• Build lasting relationships with agents based on trust and reliability
• Utilize software, database, script, and tools appropriately to achieve results
• Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service
• Make sales or recommendations for products or services that may better suit agent needs
• Take part in training and other learning opportunities to expand knowledge of the company and position
• Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications

KEY COMPETENCIES

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Excellent use of Freshdesk & Xcally tools
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service

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ABOUT THE ROLE

• The Senior Sales Executive (SSE) will be primarily responsible for acquiring new clients for Paga PaaS products and take ownership of PaaS sales pipeline. SSE will be a subject matter expert in Paga developer products, the ideal candidate will be responsible for identifying growth opportunities and assisting clients in discovering specific-needs.
• SSE will be expected to work closely with the account management and business support team to follow up and nurture leads through effective communication with prospects, understanding their needs, and ensuring smooth sales and post sales experience.
• The candidate should have experience in carrying a sales target, close sales and meet targets. 

RESPONSIBILITIES AND TASKS

• Responsible for client acquiring target e.g Number of new clients, deals closed, revenue and transaction volume
• Generate quality leads and get them across sales pipeline
• Understanding clients’ needs and identifying sales opportunities based on similar client profiles
• Continuously update and maintain sales pipeline report
• Maintain relationships with new and existing clients to ensure continuous growth and sales targets are achieved.
• Ensure that client satisfaction levels are high & such that referrals are generated given good services.
• Conducting market research to identify selling possibilities and evaluate client needs
• Setting up meetings with potential clients and listening to their wishes and concerns.
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

KNOWLEDGE AND SKILL REQUIREMENTS 

• Minimum of 4 years of working experience in Merchant Acquiring
• Sales experience in Fintech/Telecom/Banking/SAS would be an advantage.
• Have an acumen and tact of handling C-Suite discussions
• Have experience in selling technical products, comfortable discussing system integration via API, SDK, widget among others. 
• Strong negotiation and leadership skills
• Resourcefulness and self-motivation, with the ability to perform with minimal supervision
• Proactive to client matters
• Excellent written and oral communication skills
• Ability to exhibit emotional intelligence
• Confidentiality and the highest ethical standards must be maintained in all activities

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RESPONSIBILITIES AND TASKS

• Technical, Logistical and Administrative Support for Business Development Team
• Providing support to the Business Development Manager and Account Managers, and representing the department as needed in-line with Company policies
• Performing research, developing ideas and working with team members to pursue new business opportunities for the Company in Africa and beyond
• Connect with diverse business units within the Company to outline solutions to business needs and document business details
• Designing and building reports (in Word and Excel) to communicate business development status updates to upper management on a regular basis

Business Development Process/Pipeline

• Developing and maintaining client lists and project target lists for the department
• Tracking progress to ensure that the department adheres to schedules for achieving targets
• Organizing materials and information for tender submissions, including liaison with other units within the Company on submission of bid documents
• Providing inputs to management based on market information to enable the Company to develop capabilities in areas that will give it strategic leverage for future projects
• Gather and analyze market intelligence for new projects and opportunities

Client Management

• Ensuring that clients and partners have 24/7 access to a Company Account Manager
• Ensuring that client and potential client enquiries are screened and channeled to the correct unit and responded to
• Ensuring communication of customer needs and expectations between the Company and the client and between units in the Company
• Ensuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues
• Fostering and developing positive customer relationships which result in increased and repeat business
• Understanding customer needs and assisting in the development of project solutions that satisfy those requirements and provide new opportunities for the Company
• Communicating with cohorts in Client and potential client organizations, professionally and socially (where appropriate), to maintain relationships with Clients and potential clients

SKILLS & QUALIFICATIONS

Job-specific Skills and Requirements

• Resourcefulness and self-motivation, with the ability to perform with minimal supervision
• Exceptional attention to detail
• Well-organized, with ability to prioritize and manage multiple projects simultaneously
• Strong proficiency in use of business email and Microsoft Word, Excel and Powerpoint
• Excellent written and oral communication skills
• Adaptability, ability to work in a team environment
• Confidentiality and the highest ethical standards must be maintained in all activities

Minimum Qualifications

• Bachelor’s degree in relevant field; accounting, economics, business administration, management information systems or similar fields
• Minimum of 2 years’ work experience