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DESCRIPTION

Our client is a distribution company in the FMCG sphere looking to hire a logistics and distribution manager. The person will be required to organize the storage and distribution of goods.  ensure that the right products are delivered to the right location on time and at a good cost. The individual may also be involved in transportation, stock control, warehousing, and monitoring the flow of goods. The key task is to organize the safe and efficient storage and distribution of goods, and to ensure that orders are fulfilled (carried out) correctly. will analyze logistical problems and plan transportation routes for vehicles carrying goods, for example.

Responsibilities

• Planning and implementing logistical strategy, ensuring targets are met
• Overseeing product storage, handling, and distribution
• Using computer software to track goods from origin to delivery
• Working on forecasts and inventories, keeping an accurate record of the process, and analyzing performance
• Managing and motivating a team of supply chain staff
• Improving the overall supply chain performance and looking for any possible innovations to the process
• Implementing new technologies and staying alert to new trends in the sector.
• Develop and implement a logistics process.
• Oversee warehouse operations.
• Review and approve purchase orders.
• Direct the activities of the logistics division.
• Collaborate with marketing executives to ensure that new products reach the right markets at the optimal time.
• Ensure goods are stored properly and at the right temperature.
• Conduct market research to learn about the demand for different goods.
• Determine what goods sell best to commercial businesses and consumers.
• Decide appropriate quantities of items to stock.
• Vigilant about streamlining operating efficiency, error, and increased productivity

Competency/Skill/Requirements

• Minimum first degree
• A bachelor’s degree in logistics and supply chain management will be an added advantage
• Must  possess 5years’operational experience in logistics
• A logical and systematic approach to work
• Solid knowledge of logistics procedures 
• Experience in directing and evaluating subordinates
• Good time management ability.
• The ability to solve problems and make decisions, as well as think laterally and offer creative solutions
• Commercial awareness and numeracy skills
• Ability to handle the pressure of meeting deadlines
• Strong understanding of safety culture and management.
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people
• Excellent communication skills, both oral and written
• Negotiation and analytical skills

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DESCRIPTION

This role is responsible for providing quality services to internal and external customers; attending to all customers that come into the store, Providing product/Service information, Adhere to company and safety procedures at all times, Manage incoming calls and customer inquiries, Identifying and assessing customer’s needs to achieve satisfaction, Ensure excellent service standard, respond efficiently to customer needs, inquiries and maintain high customer satisfaction and ensuring that the correct size, pattern, and quantity is invoiced to the correct client and or customer account.

Responsibilities

• Ensure that all customers are greeted in a friendly and professional manner when entering the store.
• Develop and lead sales, marketing, and business development activities within the area of responsibility.
• Maintain a record of all walks in customers and follow up efficiently.
• Conduct marketing and awareness campaigns on regular basis to ensure increased brand and product awareness.
• Responsible for maintaining and building existing business relationships.
• Raise quotations and invoices on ERP.
• Accurate completion of daily sales report and communication to direct superior.
• Maintain correct cash balances during shift.
• Process payments made with cash, cheques, credit cards, and debit cards.
• Complete daily cash up, account for daily sales completed on cash, cheque, credit, and card.
• Sort, count currency to ensure that the correct amount has been received.
• Escalate all credit note requests to the direct superior.
• Process returns and exchanges.
• Ensure that all sold tyres are logged in for replenishment in a timely manner to ensure efficient and efficient service delivery.
• Always wear a smile and address customers courteously.
• Be aware of all promotions and advertisements that affect product prices.
• Communicate all promotional prices and items to customers at the sales counter.
• Maintain and assist with cleaning workstation (Sales counter)
• Assist with stocking and cleaning all display stands located at the sales counter.
• Any other duty as required by the line manager in line with the post.

Competency/Skill/Requirements

• Good communication skills
• Numeracy skills and maintaining a record of all transactions that have been completed during the shift.
• Outgoing personality and demonstrate the ability to converse easily with all walks of life.
• Attention to detail is critical and demonstrate the ability to listen.
• Trustworthy and loyal towards the company as employees will be trusted with confidential information and monies.
• Ability to handle large cash transactions with confidence.
• Must be able to work under pressure with a calm demeanor.
• Willingness to take up responsibilities other than a job description.
• A strict follower of company rules and procedures.
• Ability to balance and submit cash records when required by superior.
• Proficiency in MS Word and MS Excel
• Proficiency in Pastel or similar software programs or demonstrate the ability to learn systems within a reasonable time frame

EDUCATION / EXPERIENCE

• General clerical experience minimum 1 – 2 years.
• Clerical experience within the Tyre and Automotive industry is an advantage.
• Must be detail-oriented, with excellent customer interaction skills.
• Must be able to stand for extended periods.

KEY PERFORMANCE INDICATORS

• Level of compliance with aesthetics and ambiance standards while on duty
• % Of customer complaints flagged while on duty
• % Of customer data accurately updated on ERP while on duty
• % Of customer service complaints reported while on duty
• % Of compliance to customer feedback forms duly completed
• % Of compliance to 21-point check procedures
• % Of compliance to standard sales procedures on ERP
• % Sales & service target achieved.
• Level of compliance on standard retail code of conduct