MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Mission/ Core purpose of the Job
The Manager – Metro & Subsea Network Planner is expected to implement & manage the technology roadmap for Opco FibreCos by aligning and managing efficient and effective network roll out, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage, and capacity.
This role is to provide sound technical leadership in all aspects of subsea and optical. The role is expected to be the technology go-to expert and play an integral role in setting up the fibre-based infrastructure to deliver products through service orchestration.
RESPONSIBILITIES
The Manager - Metro & Subsea Network Planner will be accountable to achieve the following objectives:
- Ensure future proof network and network design to guarantee deliverables are met according to customer requirements both internal and external. Strategic planning (brainstorming with all relevant departments) for metro and subsea network.
- Active participation in FibreCo and Bayobab central expansion and growth initiatives
- Delivery of metro and subsea solutions enabling new and existing services.
- Translate Bayobab Business plan and subscriber growth assumptions into:
- Requirements for the metro and subsea network
- Requirements for the FibreCo Metro networks
- Strategically drive the Design and plan for cost efficient/least cost metro and subsea networks to support Bayobab rollout with a 5+ year time horizon taking cognizance of technology developments.
- Plan and monitor metro and subsea planning budget in line with business plan and departmental goals and targets
- Ensure Internet Service Provider (ISP), Network Service Provider (NSP) requirements are met, oversee technical planning initiatives.
- Develop the capacity and functionality requirements to support for the metro and subsea services and network elements.
- Development of policies on the deployment of selected equipment
- Oversee and approve detailed Product and Service design (route sizes, etc.)
- Oversee outsourced projects, vendor selection and relationship, vendor performance and solution delivery.
- Participate as technical lead in all procurement negotiations with vendors
- Select vendors based on technical expertise and ability to rollout
- Oversee Rollout of the metro and subsea network
- Ensure on time planning and designs are released
- Oversee and drive rollout, installation and integration of new nodes and systems
- Provide weekly and monthly reporting on performance
- Oversees the issues relating to resource requirements to complete critical design, planning and process tasks
- Defining and managing KPI’s
- Communicates actively throughout Planning group.
- Act as technical representative in contract negotiations with BLS/Commercial legal department
- Manage budgetary management capital an expenditure
- Collaborating with business teams to continuously evolve Bayobab networks, focusing on supporting increased sales, customer experience, and profitability.
- Defining transport network planning tools, processes, and standards, and roadmaps.
- Reviewing the designs and functional requirements of the transport network within scope to ensure that all requirements are satisfied.
- Working with business and technology leaders as appropriate to ensure proper alignment of business systems solutions with business goals and processes.
- Establishing standards, methodologies, and documentation for transport networks.
- Deliver a target Product and Services architecture with a 3-year time horizon taking global technology developments into consideration
- Maintain budgetary spend within the company approved business plan
- Ensure timeous rollout of transport infrastructure and services
Job Requirements
Education:
- Minimum B.Tech/B.Eng. /B.Sc. or similar.
- Master’s degree in technology/engineering is advantageous
Experience:
- 5+ Years of progressive experience managing the implementation, integration, and operations of carrier-level applications in a variety of technology footprints.
- Functional experience in transport and subsea networks
- Ability to effectively communicate with all levels of the organisation
- Leadership and organisational skills
- Excellent analytical and problem-solving skills
- Time management and agility towards change both organisational and network
- Excellent communication and presentation skills, both verbal and written
- Ability to solve problems using a creative and logical mind set
- Worked across diverse cultures and geographies (advantageous)
Functional Knowledge:
- Passive Fibre Networks (Access/Metro/NLD)
- Active Transmission/Optical Networks (xWDM/OTN)
- Access/Metro Network architecture, design & planning (FTTX)
- Backbone transmission architecture, design & planning (NLD)
- Passive and Active solution design
- Fibre testing methodologies and tools
- Cabling & leased line management
- Network operations management
- Service Orchestration
- Service monitoring
Skills
- Strategic thinking
- Technical Acumen
- Business Acumen
- Analytical thinking
go to method of application »
Mission/ Core purpose of the Job
The Manager – East to West (E2W) Terrestrial Fibre Planner is expected to …. implement & manage the technology roadmap for Opco FibreCo by aligning and managing efficient and effective network roll out, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage, and capacity.
This role is to provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the fibre-based infrastructure to deliver products through service orchestration. The Senior Manager – Technology will also oversee overall Optical Network & Infrastructure development utilization plans and manage all information technology resources for the Opco FibreCo.
RESPONSIBILITIES
Key Performance Areas:
- Core, essential responsibilities / outputs of the position (KPA's)
- The Manager - E2W Terrestrial Fibre Planner will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the MD and Bayobab Group CTIO.
- Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
- Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
Staff Leadership and Management
- Source, induct and manage talent in accordance with legislative guidelines.
- Continually develop a culture of strong collaboration and effective team working.
- Ensure open communication channels with staff and implement change management interventions where necessary.
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan in order to build and develop skills within the team.
- Performance manages resources in accordance with HR policy and legislation where necessary.
- Actively participate in leadership team and develop skills of own team.
- Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
- Governance
Strategic Meetings
- Participate and provide input in strategic meetings.
- Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
- Provide inputs to and ensure adequate risk mitigation and controls in the function.
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.
- Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Bayobab Technology teams.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
Function Tactical
- Review and finalise objectives, targets and budgets for the function, under oversight of MD.
- Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
- Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.
Performance
- Monitor Technology & Network functional performance and alignment with overall OpCo strategy.
- SLA approval and exception performance review.
Budgets
- Manage function’s budgets in line with business objectives, under oversight of MD.
- Ensure that the cost of operations is managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the MD.
- Operational Delivery
Functional Leadership:
- As the functional leader of the Technology & Network vertical, the role is accountable to:
- Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
- Lead and deploy an integrated solution development and problem-solving philosophy across the function.
- Serve on the executive committee to align technology goals to other departmental and organizational objectives.
Delivery Leadership:
- As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
- Manage the Technology Infrastructure, planning and design including optical core distribution plans, for National and International optical Leased Lines, National optical Transit, Backhaul, National Metro Leased Lines, FTTX.
- Manage Fibre assets & capex.
- Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery.
- Accountable for the architectural and design to the develop of the Fibre Network, Backhauling , Metro FTTX, and supporting Infrastructure environment.
- Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery.
- Assist Group Technology team in deploying optical Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards.
- Oversee Technology & Network work packages including Fibre network design, underground conduit design, and Fibre splicing design.
- Oversee Fibre infrastructure Network Deployment plans in line with Bayobab Technology team guidelines.
- Accountable for network resilience and redundancy plans for the network.
- Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
- Oversee & manage Network Planning & Capacity, and Infrastructure roll out.
- Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider.
- Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements.
- Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation.
- Develop, track, and maintain network availability and quality metrics for all routes.
- Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
- Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term.
QUALIFICATIONS
Education:
- Minimum B.Tech/B.Eng. /B.Sc. or similar.
- Master’s degree in technology/engineering is advantageous
Experience:
- 5+ years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/industry with good knowledge in planning & designing, implementing, and operating Fibre (Access/Metro/NLD) Networks.
- Experience working in a service-based business delivering both passive and active end products will be advantageous.
- Experience in optical support systems and tools specifically for passive and active fibre-based infrastructure will be useful.
- Good knowledge of vendor landscape and solutions including BOQ and BOM for technology infrastructure.
- Proven track record in leading and delivering successful network rollout projects.
- Experience working in a global/multinational enterprise with a good understanding of emerging markets.
Functional Knowledge:
- Passive Fibre Networks (Access/Metro/NLD)
- Active Transmission/Optical Networks (xWDM/OTN)
- Access/Metro Network architecture, design & planning (FTTX)
- Backbone transmission architecture, design & planning (NLD)
- Passive and Active solution design
- Fibre testing methodologies and tools
- Cabling & leased line management
- Network operations management
- Outsourcing contract management
- Optical service & platform management
- Service Orchestration
- Service monitoring
Skills
- Strategic thinking
- Technical Acumen
- Business Acumen
- Analytical thinking
- Conflict management
- Data interpretation
- Decision making
- Delivery focused
- Leadership
- Negotiations
- Innovation
- Presentation
go to method of application »
Mission/ Core purpose of the Job
The Manager – Terrestrial Solutions is expected to implement & manage the technology roadmap for Opco FibreCo by aligning and managing efficient and effective network roll out, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage, and capacity.
This role is to provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the fibre-based infrastructure to deliver products through service orchestration. The Manager – Terrestrial Solutions will also oversee overall IT Network & Infrastructure development utilization plans and manage all information technology resources for the Opco FibreCo.
RESPONSIBILITIES
Key Performance Areas:
- Core, essential responsibilities / outputs of the position (KPA's)
The Manager - Terrestrial Solutions will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the MD and Bayobab Group CTIO.
- Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
- Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
Staff Leadership and Management
- Source, induct and manage talent in accordance with legislative guidelines.
- Continually develop a culture of strong collaboration and effective team working.
- Ensure open communication channels with staff and implement change management interventions where necessary.
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan in order to build and develop skills within the team.
- Performance manages resources in accordance with HR policy and legislation where necessary.
- Actively participate in leadership team and develop skills of own team.
- Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Governance
- Strategic Meetings
- Participate and provide input in strategic meetings.
- Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
- Provide inputs to and ensure adequate risk mitigation and controls in the function.
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.
- Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Bayobab Technology teams.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
Function Tactical
- Review and finalise objectives, targets and budgets for the function, under oversight of MD.
- Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
- Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.
Performance
- Monitor Technology & Network functional performance and alignment with overall OpCo strategy.
- SLA approval and exception performance review.
Budgets
- Manage function’s budgets in line with business objectives, under oversight of MD.
- Ensure that the cost of operations is managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the MD.
- Operational Delivery
Functional Leadership:
- As the functional leader of the Technology & Network vertical, the role is accountable to:
- Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
- Lead and deploy an integrated solution development and problem-solving philosophy across the function.
- Serve on the executive committee to align technology goals to other departmental and organizational objectives.
Delivery Leadership:
- As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
- Manage the Technology Infrastructure, planning and design including optical core distribution plans, for National and International optical Leased Lines, National optical Transit, Backhaul, National Metro Leased Lines, FTTX.
- Manage Fibre assets & capex.
- Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery.
- Accountable for the architectural and design to the develop of the Fibre Network, Backhauling , Metro FTTX, and supporting Infrastructure environment.
- Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery.
- Assist Group Technology team in deploying optical Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards.
- Oversee Technology & Network work packages including Fibre network design, underground conduit design, and Fibre splicing design.
- Oversee Fibre infrastructure Network Deployment plans in line with Bayobab Technology team guidelines.
- Accountable for network resilience and redundancy plans for the network.
- Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
- Oversee & manage Network Planning & Capacity, and Infrastructure roll out.
- Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider.
- Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements.
- Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation.
- Develop, track, and maintain network availability and quality metrics for all routes.
- Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
- Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term.
QUALIFICATIONS
Education:
- Minimum B.Tech/B.Eng. /B.Sc. or similar.
- Master’s degree in technology/engineering is advantageous
Experience:
- 5+ years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/industry with good knowledge in planning & designing, implementing, and operating Fibre (Access/Metro/NLD) Networks.
- Experience working in a service-based business delivering both passive and active end products will be advantageous.
- Experience in optical support systems and tools specifically for passive and active fibre-based infrastructure will be useful.
- Good knowledge of vendor landscape and solutions including BOQ and BOM for technology infrastructure.
- Proven track record in leading and delivering successful network rollout projects.
- Experience working in a global/multinational enterprise with a good understanding of emerging markets.
Functional Knowledge:
- Passive Fibre Networks (Access/Metro/NLD)
- Active Transmission/Optical Networks (xWDM/OTN)
- Access/Metro Network architecture, design & planning (FTTX)
- Backbone transmission architecture, design & planning (NLD)
- Passive and Active solution design
- Fibre testing methodologies and tools
- Cabling & leased line management
- Network operations management
- Outsourcing contract management
- Optical service & platform management
- Service Orchestration
- Service monitoring
Skills
- Strategic thinking
- Technical Acumen
- Business Acumen
- Analytical thinking
- Conflict management
- Data interpretation
- Decision making
- Delivery focused
- Leadership
- Negotiations
- Innovation
- Presentation
go to method of application »
Mission/ Core purpose of the Job
The Specialist - Presales & Order Management will support Sales, Commercial and Product teams with customer facing technical solutions pertaining to all the Products under the CPaaS, UCaaS, CCaaS categories. It also includes the responsibility to plan, design and dimension customer facing solutions riding on Bayobab platforms including Bearer Voice, SMS, Signalling, IP networks, IPX, API, WhatsApp for Business, IOT and associated feature sets.
The role will support Sales teams on technical aspects of tailor-made solutions to best fit customer needs, optimizing capacity, resource utilization and timeliness of service delivery as well as maintaining proper governance in presales and order management till the life cycle of the customers.
Additionally, this role will provide Order Management support in for driving processes that ensure the provisioning activation/deactivation and inventory accuracy, reporting and Billing.
RESPONSIBILITIES
Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)
The Specialist - Presales & Order Management will be accountable to achieve the following objectives:
- Interact and review solutions, with customers regularly to understand their requirements & constraints and deliver solutions to fit customer needs.
- Design & Plan guidelines for connectivity, services and applications carrying mission critical traffic.
- Design and Plan change requirements for Bayobab in-life, guiding Sales and Product teams
- Management of numbering plans, ITU MNC/MCC data base, MNP and service availability to support commercial objectives
- Design criteria for service provisioning or commercial model support for stakeholder enablement
- Provide input to product design for internal and external customer/stakeholders.
- Responsible for business process management areas as per allocation by management and act as back-up to other Carrier Services specialists as and when required.
- Ensure compliance of regulatory conditions and process requirements.
- Ensure best practices are adhered to in serving customers within industry standard "Turn Around Time".
- Ensure compliance of standards, ISO etc. for IT Security, Service Management Business Continuity.
- Review performance reports and financial statements to determine progress and status in attaining objectives.
Role Deliverables
- KPI’s / targets as set by General Management
- Support to internal and external stakeholders.
- Technology Solution Planning
- Technology Solution Operations
- Security
- Operational Delivery
Job Requirements
(Education, Experience and Competencies)
Education:
- Minimum 3-year Academic Degree (BBA, Engineering/Computer Science)
- Fluent in English.
Experience
- At least 3 years functional experience in Telecommunications, Technology, or related B2B industry experience specifically within the wholesale landscape.
- Minimum 2 years in Service & Solution Management with relevant technical experience in the international telecommunication industry preferably in carrier/enterprise business and new services, viz. API, IPX, WhatsApp for Business and IOT etc.
- Wholesale and Enterprise Business market knowledge, desirable.
- Good understanding of the telecommunication industry – especially wholesale carrier and Enterprise services is desirable.
- Excellent technology skills with strong Excel (macros, pivot tables, look-ups and filtering), PowerPoint, and Word skills.
Competencies
- In depth knowledge of voice telecommunication technology protocols & standards (INAP, ISUP, SIP, ENUM, PESQ etc.), codecs (G711, G723, G729, AMR), understand carrier network topology (Hubbing, Transit) and dynamic routing principles (Percentile/Overflow/Crank back), IP, API, IPX, WhatsApp for Business, Internet of Things, Signalling Protocols, etc..
- Ability to draft technical scope of work, specifications and RFP responses.
- Ability to manifest solutions based on business forecast and utilization, including process and capacity inputs into technology.
- Ability to identify key issues in customer facing solutions, and to think creatively and strategically to overcome internal and external challenges.
- Ability to regularly audit, review and harden gaps in customer solution & requests.
- Ability to translate customer requirements to design specifications and handhold Technology & Operations team with necessary guidelines around CLI, Non-CLI, PESQ, DTMF, API, etc.
- Ability to work effectively with multiple stakeholders in a multi-cultural environment.
- Strong analytical skills to adequately anticipate demand and make investment decisions.
- Direct experience and demonstrated ability to develop own executive level presentations using Microsoft PowerPoint and Excel / Power BI
- Maturity to handle ambiguity and adaptive to dynamic environment.
- Ability to provide direction and leadership towards multiple technology & operations units within the organization.
- Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development.
- Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment.
- Strong computer literacy
go to method of application »
Mission/ Core purpose of the Job
The Specialist - Sales Roaming is directly responsible to providing support to the entire Roaming Sales team, with the development and implementation of innovative roaming agreements, interpreting timely wholesale roaming intelligent reporting and roaming contract administration.
RESPONSIBILITIES
Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)
The Specialist – Roaming Sales will be accountable to achieve the following objectives:
Core:
- Analyse wholesale roaming pricing and revenue performance of wholesale IOT deals.
- Aid the team with data to define a sales strategy to grow wholesale roaming revenues.
- Help to define regional wholesale roaming negotiation targets to optimise roaming revenues.
- Maintain the Wholesale Roaming Dashboard to analyse and report on Wholesale performance.
- Management of roaming agreements and databases; ensure that contracts are current and that partners operate to agreed SLAs, escalating deviance where required.
Responsibilities:
- Analyse regional wholesale growth of the roaming hub from current wholesale roaming deals.
- Create periodic reporting on roaming deals, performance of discount targets, steering impact, and pricing in support of the Wholesale team.
- Provide roaming financial analysis and support the team in developing business cases.
- Review and verify the accuracy of roaming rates defined in the IN/Billing System to guarantee correct billing and charging for services.
- Prepare and evaluate budgeting and forecasting for Wholesale.
- Develop databases and analytics or predictive models to identify revenue gaps/opportunities.
- Facilitate the exchange of roaming documents, tariffs, and information between roaming partners and relevant stakeholders.
- To ensure that roaming contracts are correctly filed, circulated with stakeholders and quarterly audits are carried out.
- Maintain a deep understanding of GSMA roaming processes and standards, ensuring compliance, and leveraging them to our advantage.
- Autonomously operate within the policies, procedures, systems and frameworks applicable to the Roaming Section to enable the section to operate efficiently.
Output:
- Support Sales Roaming team in Deal Presentation for Pricing Committee.
- Statistical input into Wholesale Roaming Strategy for the Roaming Hub
- Statistical input into Yearly Wholesale Master Prioritisation List (WMPL) to prioritise IOT deals
- Statistical input into Wholesale Steering of Roaming Strategy by roaming partner and deal
- Wholesale Roaming Dashboard
Job Requirements
(Education, Experience and Competencies)
Education:
- Bachelor’s degree in business or accounting or engineering; specialisation on Statistics and/or Analytics
- MBA or equivalent graduate-level financial analytical education (preferred)
- English: verbal and written proficiency
Experience:
- 3 years’ experience gained working in an MNO wholesale roaming or finance operation.
- 3 years’ experience in financial modelling and analysis, plus prior use of various tools
- 3+ years of progressive experience in data analytics and data analytics software
- Proven ability to construct databases, datasets, and ensure data quality.
- Experience in performing quantitative statistical analysis (preferably in a roaming team)
- Experience in presenting complex data to decision-makers concisely.
- Familiarity with GSMA roaming processes and regulations (preferred).
Competencies:
- Advanced Analytical and organizational skills,
- Excellent skills with Microsoft Applications.
- Excellent contract management skills.
- Strong analytical and data modelling skills.
- Skilled at forecast, wholesale pricing, roaming results analysis, and reporting proposing solutions based on analysis.
- In-depth understanding of roaming processes, tariffs, and industry standards (preferred).
- Excellent analytical and problem-solving abilities with a data-driven approach.
- Strong organizational and time management skills.
- Exceptional interpersonal skills, written and verbal communication.
- Enthusiastic team player with a strong drive to create positive and dynamic work environment.
go to method of application »
Mission/ Core purpose of the Job
The Roaming Operations Manager will form part of a highly skilled technical team who are responsible of planning, design, implementation, operations and maintenance of Bayobab’s roaming hub infrastructure composed of central GSM and Open Connectivity compliant platform, to facilitate International Roaming between Mobile Network Operators and elected Roaming Partners to run GSM roaming, wholesale roaming, roaming added-value services, IoT, and M2M roaming services.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Roaming Operations Manager will be accountable to achieve the following core KPA’s:
- Develop & maintain the Roaming Hub Strategy with a 3–5 years technology roadmap
- Business & Stakeholder request fulfilment with automated flows for fast provisioning and quick trigger of revenue.
- Proactivity in picking up issues, recommending improvements and performing necessary optimisations to improve on customer experience and avoid churns.
- Provide higher technical support to Global NOC and OPCO operations teams for roaming related issues.
- Oversee and facilitate Incident, change, maintenance, problem management within the roaming hub.
- Regular weekly, monthly, and addoc reporting on all assigned areas
- Vendors: Ensure management and accountability of outsourced processes and engagement with vendors
- SLA & OLA management and ensure alignment with contractual obligations.
Responsibilities:
- The Roaming Operations Manager’s responsibilities in this position are to:
- iCAMPAIGN management (VPMN & campaign management)
- GTP management (IMSI mapping, CoS Management, Gateway configurations, session management, global system parameter tuning)
- VPMN management (Feature activations, VLR addition/modification, GT mapping, hostname management.)
- Steering Management (CoS management, Location detail configuration/updates, VPMN steering configuration, release code modifications & prioritisation, node management, subscriber/device management)
- Border Gateway (Location detail configuration/updates, VLR addition/deletion/modification.)
- Platform management (disk space management, database management, software management)
- Security Management (vulnerability management)
- People and performance management.
Job Requirements (Education, Experience and Competencies)
Education:
- Bachelor’s degree in Engineering, IT, and/or Telecommunications
- Formal leadership certification training (preferred)
- English: verbal and written proficiency
- French: Advantage
Experience:
- 8 years’ experience in managing end-to-end roaming testing
- Minimum of 5 years’ experience leading roaming testing teams
- Experience with Quality of Services (QoS) and commercial launch processes
- Experience with SS7 and GPRS tracing, as well as GRX & IPX providers
- Experience with the technical troubleshooting of International Roaming; in a hub advantageous
- Experience with IR.21 creation, updates, distribution, and management in GSMA’s RAEX
- 5 + years’ experience in the leadership and development of teams
- Experienced in creating and conducting presentations in English.
- Experienced presenting to senior management and OpCo leadership.
Method of Application
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