Latest Jobs at Main One Cable

Responsibilities

• Prepare vendor SLA and availability reports
• Respond to GNOC faults escalations
• Interface with GNOC on resolutions of Customer services concerns
• Manage and track and resolve customers escalated issues
• Ensure that outages are resolved within the committed SLA.
• Update dispatch with accurate information pertaining sites and customer feedback
• Ensure quality is attained with reference to industry standards.
• Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
• Maintain integrity including management of customer premise, company Image and phone etiquette.
• Share feedback on issues pertaining to the network and customer experience.
• Share relevant information with relevant teams including addresses, gaps and network issues
• Respond to customer inquiries about products, work operations, etc. during field contacts.
• Produce and maintain all records related to the assigned tasks
• Ensure there is preventive maintenance tasks on customer premises, including among others Coaxial and Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices.
• Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc
• Ensure prompt and proactive escalations and follow up of diminishing spares in our inventory.

Qualifications, Skills & Competencies

• First Degree in a relevant field of study.
• Minimum of 7 years' experience in the designs, installations and maintenance of Microwave radios and fiber optic networks plus minimum of 2 years project management experience.
• A comparable amount of training, education and experience may be substituted in lieu of some of the minimum qualification
• Good knowledge of GPON protocol (ITU-T G.98x standards) and/or a strong experience of GPON equipment configuration (OLT & ONT) is mandatory
• Considerable knowledge of design and construction practice on GPON fiber optic networks
• Good knowledge of equipment and technologies like
  • Ethernet access networks (VLAN bridging, cross-connect)
  • Ethernet QoS (policing, shaping, IEEE 802.1p, 802.1q, 802.1ad)
  • Measurement equipment's (protocol emulators, traffic generators, protocol analysers)
• Ability to operate an OTDR to troubleshoot and test fiber optic cable.
• Ability to troubleshoot large GPON and Wireless network.
• Thorough and complete knowledge of rules, regulations, policies and procedures applicable to electric and communication industry, and the ability to apply them in day-to-day engineering situations
• Considerable knowledge of local and state permitting agencies codes and regulations
• Considerable knowledge of other office software, such as Microsoft Word, Excel and Access.
• Considerable knowledge of monitoring and management platforms
• Ability to write technical specifications
• Extensive knowledge of creation of fiber optic and Microwave paths and calculation of link budgets.
• Considerable ability to establish effective working relationships with internal and external customers.
• Ability to plan the work of technical personnel engaged in surveying.

Demands of the Job:

• Expect odd hour escalations
• Working under pressure with results
• Intense Supervision of Vendors field activities.

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Responsibilities

• Lead product management activities for existing product portfolio.
• Guide new product development in conjunction with stakeholders across the organization, in particular Equinix.
• Recommend value added services and combined offers to drive customer retention.
• Intermediate to Expert level product knowledge across total product portfolio.
• Supervise identification and qualification of opportunities for new business, products and services and develop business cases.
• Coordinate marketing support and/or assistance to Marketing communications on product content and communications.
• Define and direct marketing programs for demand creation, lead generation and interface for lead tracking and management.
• Develop product strategy and business case for the Equinix Fabric Service Provider community (CSPs, Network Providers, Resellers, etc.)
• Define and execute the Go-to-Market strategy of Data Center Business
• Define compelling Data Center product propositions for both retail and Wholesale/Hyperscale segments
• Develop pricing strategy, price & cost structure for retail and Hyperscale
• Drive and communicate the overall product roadmap. Participate in crafting a shared vision and clear goals and OKRs for the product
• Partner with solution architects, and engineering to ideate solutions, placing a premium on user experience
• Validate ideas with customers before, during, and after development
• Define metrics that will be used to inform product success and help drive user experience improvements
• Perform pricing evaluation and coordinate price reviews and changes
• Collaborate with cross-functional teams including network planning, network implementation, legal, finance and service delivery teams in the rollout of new offers, releases, and markets
• Design product training curriculum for Sales enablement; participate in cross-functional training and meetings
• Run the business: analyse and optimize value chain activities; establish and monitor critical metrics; implement course corrections as needed
• Provide customer and partner briefings and serve as product evangelist
• Other responsibilities include supporting market assessments with qualitative and quantitative research; validate the problem space; size the market; meaningfully segment it; determine segment attractiveness, develop theory of competitive advantage and implications for value chain; create business case and impacts to EBITDA. Research competitors and verticals; prepares reports related to financial position, competitive position and market potential.
• Ensure Regional Integration for all product related processes.

Qualifications, Skills & Competencies

• 8+ years of experience in a product management role.
• Bachelor’s Degree in CS, EE or relevant field of study, MBA preferred.
• A proven track record building complex solution for Networks and/or XaaS.
• An end-to-end understanding of one or more of the following – Cloud networking, Data Center networks, Enterprise networks (WAN/LAN), Metro/Carrier Networks, Mobile Networks (LTE, 5G, etc.).
• Passion for learning/mastering new technologies and bringing them together to build end-to-end solutions that meet customer needs.
• Self-starter who thrives in working in a fast-paced environment; comfortable operating in the white space.
• Strong written and verbal communication skills.
• Strong analytical skills and ability to cohesively synthesize information and present to stakeholders.

Demands of the Job:
The Product Management Lead works closely with a number of internal and external stakeholders, these include but are not limited to:

• Sales Managers
• Project Management Office
• CTO
• Customer Experience
• Legal/Regulatory
• Financial Planning and Operations
• Equinix Product Team
• Marketing Communications
• Business Process Unit
• Team members
• Customers
• Technical Planning/Implementation/Operations (TX, IP, OSP, DC and GNOC).