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RESPONSIBITIES

• Troubleshooting of Applications related issues.
• Second Level Support, escalation to respective integrated teams & follow-up for prompt resolution.
• Provision of technical resource for application Support and integration projects (LAAS)
• Incident reporting, monitoring, tracking and resolution.
• Conclusively resolve all emails, enquiries and complaints received from customer support or user support team.
• Escalate issues to frontend or backend engineering team when need arises.
• Re-direct all wrongly routed emails to the right teams for prompt resolution.
• Address all user complaints from customers within SLA.
• Generate and analyses trends, successes, and failure rates on all related applications for performance evaluation and to provide recommendations in area needed to aid continuous improvement of the applications.
• Fetching of application logs, analyze and resolve issues and/or escalate as appropriate.

REQUIREMENTS & SKILL

• Good analytical and problem-solving knowledge.
• Comprehensive experience of managing daily service support of applications and its Infrastructures.
• Highly self-motivated and directed.
• Keen attention to details.
• Proven analytical and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a timely manner.
• Strong customer service orientation.
• Experience working in a team-oriented and collaborative environment.
• Strong technical documentation skills.
• Good written and oral communication skills.
• Good interpersonal skills.
• Ability to present ideas in a user-friendly language.
• Excellent usage of all collaborative tools (Slack,Gmail, Google meet etc.)

Benefits/Perks

• Wfh - hybrid structure: Monday, Wednesday, Friday
• Wellness and gym membership -
• Celebrations of anniversaries and birthdays
• PTO, Parental Leave, and Compassionate Leave
• Happy hours and relaxation areas on-site
• Inter-departmental transfer
• Possibility of relocation to other company branches.

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As the Visual Designer, you will be responsible for creating and designing all visuals across digital and offline media for the company.

The Visual Designer’s responsibilities include but are not limited to -

• Design visuals inclusive of static and motion graphics, video animation, flyers, brochures, and more for marketing and communication when needed.
• Design all visuals across all company's marketing channels, including social media, website, blog, PR purposes, events, direct marketing, paid ads, email, and newsletters.
• Develop flat/3d illustrations and other designs using software or by hand.
• Collaborate with marketing teammates to maintain a consistent brand style across visuals
• Collaborate with the team to implement defined marketing strategies for success.
• Develop creative visual templates for social media, emails, and newsletters that can be reusable as a backup when there is a high volume of deliverables with short deadlines.
• Abide by the proper branding guidelines for colors, fonts, and correct usage across all visuals ensuring they are aligned with the company's values
• Conceptualise visuals based on requirements
• Amend designs after feedback
• Work with copywriters and marketing team to produce the final design
• Test graphics across various media
• Study design briefs and determine requirements
• Keeping the team up to date, listening to and acting on feedback, and explaining the rationale behind graphic design decisions.
• Keeping up to date with design and software trends.
• Liaising with external printers or production teams to ensure deadlines are met and material is printed or presented to the highest quality.

Benefits

• Wfh - hybrid structure: Monday, Wednesday, Friday 
• Workstation set-up allowance 
• Phone & data allowance - data - 
• Wellness & gym membership - 
• Anniversary & birthdays 
• Child care 
• Parental leave 
• Compassionate leave and stipend  - 
• Happy hours and on-site relaxation centres 
• Confirmation bonus
• Intercompany transfer 
• Inter-departmental transfer