The Junior Hub Manager is the second layer of the front-line team directly managing the launch of new Hubs/Shops and supporting growth toward Hub profitability.
A Junior Hub Manager has an entrepreneurial mindset that drives new ideas to have a successful new Hub launch and enforces brilliant basics on Hub Operational Standards
A Junior Hub Manager has to demonstrate leadership capabilities by supporting jaza stars on best practices that help towards hub growth.
Junior Hub Manager has to have the ability to recruit, train and coach other Jaza stars in his/her cohort.
They will be responsible for managing Hub's growth which is increasing the number of active customers per respective Hub, Hub profitability and Jaza stars coaching at her respective cohort.
Roles and Responsibilities
Support Hub growth through customer acquisition initiatives to have an average of 130 active customers L7. Conduct door-to-door sales with Jaza stars at your respective cohort to grow the number of active customers towards 130 L7.
Managing customer retention by proactively following up with churned customers and support revenue growth at the Hub level through the implementation of membership renewal and changing customers' adaptation from pay-per-swap to memberships to have an average of 1M monthly recurring revenue and >$2.8 ARPU
Own Hub profitability and support Jaza stars on best practices to grow the Hub revenue emittance balancing
100% compliance with lost and missing packs metrics
Coaching Jaza stars best practices that work to have a profitable Hub on Sales (Sharpening sales pitch - removing customers blocks, closing sales & customer registration/signup)
Coaching Jaza stars on Customer service - (Proper customer and product education, Proper language and tone to use, answering questions, and resolving/ reporting complaints on time and leading by example on the Jaza behaviours and compliance with the SOPs.
Coaching Jaza stars on inventory management (Following packs scanning schedule, following up on missing packs at customers, following Pack in Pack out process, packs rotation, reporting defective packs at the hub and identifying tempered packs.
Flag any dilemma which limits Hub growth/ reliable service to the regional coordinator.
Own jaza stars recruitment process from advertisement, interviews and Jaza stars training.
Attend Hyper care meetings, providing clear action plans toward hubs growth, sharing the progress feedback and flag dilemmas.
Requirements
Bachelor's Degree or its equivalent in Sales, Administration, Marketing or any other related discipline.
Minimum of 5 years experience in Sales, Customer Relations, Entrepreneurship or other related fields.
Strong leadership capabilities with experience leading, managing or training a team previously.
Excellent communication and interpersonal skills, with the ability to collaborate with people from diverse backgrounds.
Data-driven and can make analytical decisions.
You are excited about our mission of increasing access to energy and employment for women.
Ensure energy uptime and power availability at sites by monitoring the system and quickly diagnosing and solving technical issues.
Support the setup of new hubs, ensure connectivity, and perform routine hub energy system maintenance. You will either travel to the hubs or remotely troubleshoot and resolve issues.
Overseeing the installation and configuration of solar panels, electrical wiring, and associated equipment.
Collaborate with Jaza Stars and the data team to diagnose and resolve technical challenges.
Document field activities and keep accurate Hub Equipment and product component inventory records.
Regularly prepare reports on hub health and other technical issues, to be submitted to the Regional Service Engineer.
Qualifications
Candidates should possess a Bachelor degree in Electrical Engineering or related field
Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally, this includes work with both diesel and solar systems.
Minimum of 2-3 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges. Strong commitment to safety and compliance with HSE standards.
Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
Ability to work independently and effectively in a team environment.
Passion for our mission of increasing energy access.
Open to learning and tech-savvy.
Must have skills:
Electrical skill
Method of Application
Use the link(s) below to apply on company website.
Gmail
Yahoomail