Latest Jobs at Interswitch

Job Summary

• To ensure that all operational activities adhere to the highest standards of quality, efficiency, and reliability by monitoring, analyzing, and facilitating the resolution of incidents to guaranty complete delivery of operations commitments, as well as managing risk and compliance.

Responsibilities:

Team Leadership and Management:

• Lead, mentor, and develop a team of operations assurance analysts, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear performance goals for the team, provide regular feedback, and conduct performance evaluations.
• Coordinate the team’s activities and workload to ensure timely and efficient completion of tasks and projects.

Operations Assurance:

• Monitor and assess the effectiveness of operational processes, identifying areas for improvement to enhance quality, efficiency, and reliability.
• Develop and implement frameworks for continuous monitoring and assurance of operational performance.
• Ensure that all operational activities comply with internal policies, industry standards, and regulatory requirements.
• Lead initiatives to address operational issues, working closely with cross-functional teams to implement solutions and improvements.

Risk Management and Compliance:

• Identify, assess, and manage risks associated with operational processes, implementing mitigation strategies to minimize potential impact.
• Ensure the team adheres to compliance requirements, maintaining up-to-date knowledge of relevant regulations and industry standards.
• Conduct regular audits and reviews of operational processes to ensure compliance and identify areas of risk.

Process Improvement:

• Lead the analysis of operational data and trends to identify problems which when resolved result in process optimization and efficiency gains.
• Work with stakeholders to design and implement process improvements that enhance operational performance and reduce costs.
• Promote a culture of continuous improvement and risk/assurance awareness within the team, encouraging innovation and the adoption of best practices.

Reporting and Communication:

• Prepare and present regular reports on operational performance, risks, and compliance to senior management.
• Communicate effectively with stakeholders across the organization to ensure alignment on operational goals and priorities.
• Serve as the primary point of contact for operational assurance issues, providing expert guidance and support as needed.

Strategic Planning:

• Contribute to the development of the operations assurance strategy, aligning team goals with broader organizational objectives.
• Lead the planning and execution of operations assurance projects, ensuring alignment with strategic priorities and timely delivery of outcomes.
• Stay informed about industry trends and emerging technologies, applying relevant insights to the operations assurance function.

Required Qualifications:

• BSc or B.Eng. in Computer Science/Business Information Technology with relevant experience/certifications in EFT payments and Fintech Product Operations is required
• SQL scripting skills
• ITIL knowledge/certification
• Leans Six Sigma certification
• Intermediate understanding of Project management principles is also a plus

Technical:

• Advanced Understanding of SQL
• Intermediate Understanding of Electronic funds transfer processing
• Intermediate Understanding of operational risk management and compliance requirements.
• Intermediate Understanding of Operations around Interswitch’s products
• Data analysis
• Fintech Backoffice Operations

Experience:

• 4 - 6 years

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Job Summary

• To ensure operations delivery processes run smoothly, completely, and in accordance with company standards, regulatory requirements, and customer expectations by monitoring and analyzing operational delivery performance, identifying areas for improvement, and ensuring that all key performance indicators (KPIs) are consistently met.

Responsibilities:

Performance Monitoring & Reporting:

• Monitor daily operational activities to ensure compliance with internal standards, customer service agreements (SLAs), and regulatory requirements.
• Develop and generate regular reports on key performance indicators (KPIs) to track operational completeness/accuracy and identify any gaps or areas for improvement.
• Analyze data from various operational processes to assess performance trends and recommend necessary improvements.

Risk Identification & Mitigation:

• Identify potential risks or bottlenecks in operational processes and propose solutions to mitigate them.
• Collaborate with relevant teams to implement corrective actions and ensure operational risks are managed effectively.
• Ensure compliance with all industry regulations and internal policies, escalating compliance issues as necessary.

Process Improvement:

• Review and audit operational processes to identify inefficiencies, areas for optimization, or process failures.
• Participate in process improvement initiatives, such as automation or streamlining procedures, to enhance operational effectiveness.
• Work closely with process owners to document standard operating procedures (SOPs) and maintain process documentation.

Incident Management & Root Cause Analysis:

• Investigate and analyse operational incidents, identify root causes, and recommend corrective actions to prevent future occurrences.
• Collaborate with internal stakeholders to resolve issues promptly and ensure that any operational disruptions are minimized.

Stakeholder Collaboration:

• Work closely with internal departments such as IT Governance, Operations delivery, Internal control, and compliance to ensure smooth operation across functions.
• Provide regular updates and reports to line manager on operational performance and issues requiring attention.

Regulatory Compliance:

• Ensure that all operational activities comply with industry regulations, company policies, and best practices.
• Stay updated on changes in regulations and ensure that the necessary adjustments are made to maintain compliance.

Required Qualifications:

• BSc or B.Eng. in Computer Science/Business Information Technology with relevant experience/certifications in EFT payments and Fintech Product Operations is required
• SQL scripting skills is a plus
• ITIL knowledge/certification is a plus
• Leans Six Sigma certification is a plus
• Basic understanding of Quality and Process Assurance principles is also a plus

Technical:

• Basic Understanding of SQL
• Basic Understanding of Electronic funds transfer processing
• Basic Understanding of Operations around Interswitch’s collections and disbursement products
• Troubleshooting and Data analysis
• Quality Management fundamentals

Experience:

• 0 - 2 years

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Job Summary

• We are seeking a Data Scientist to work on big data and data science projects, gathering and integrating large volumes of data to perform analysis, interpret results, and develop actionable insights. This role involves providing strategic recommendations to enhance Interswitch's products and platforms while serving as a thought partner for cross-functional teams in evaluating the viability and impact of new data models and initiatives.

Key Responsibilities:

Data Architecture

• Consult and educate stakeholders on methods for streamlining and standardising data recording to ensure quality and accuracy.
• Build and maintain Interswitch’s data warehouse to support reporting, analysis, dimensional modelling and data development for internal and external stakeholders.
• Empower key stakeholders to access reliable, clean, business data by emphasising quality and best practices, identifying and implementing improvements to Interswitch’s data pipeline such as better documentation, anomaly detection, alerting and instrumentation.

Performance Improvement through Business Intelligence

• Support the creation of machine learning algorithms by applying standard statistical analysis or data preparation methods.
• Analyse Interswitch’s payment processing funnels, identify areas of improvement and brainstorm ways to leverage user experience, conversion and profitability.

Data Collection and Analysis

• Collate and analyse data using pre-set tools, methods and formats.
• Work cross-functionally to understand and convert business needs into data science solutions and new innovative products that will deliver on the payment processing agenda in line with Interswitch's business requirements and strategy.
• Perform deep dive data science and data analysis to understand drivers of products and platforms performance and customers’ behaviours, to identify investment opportunities for growth, to expand and sustain Interswitch’s user base and to shape ongoing and future enhancements.

Benchmarking and Identifying Opportunities

• Conduct industry benchmarking to identify improvement opportunities, data science, artificial intelligence and machine learning-related trends and best practices and implement them to optimise revenue growth and brand preference.

Internal Communications

• Help others get the most out of internal communications systems by offering support and advice.
• Serve as an advocate for data-driven product design, and evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue.
• Act as a mentor and coach to team members while fostering an environment of mutual respect and trust among senior-level team members.

Information and Business Advice

• Resolve complex queries from internal or external customers or suppliers by providing information on policies and procedures, and referring the most complex issues to others.
• Assist in building and prototype analysis pipelines iteratively, including analytics algorithms, business enablers and models related to predictive analytics, acquisition, lifecycle stage, purchase propensity, customer segmentation, marketing attribution models and forecast, experimentation metrics, and data acquisition processes.
• Harness data that are applied to products that need to respond with payment processing analytics.
• Interface with business functions sharing actionable insights based upon multiple data sources to inform and assist decision-makers on the most expedient ways to improve and optimise products and platforms performance in cost, quality, delivery and user experience.

Requirements

Academic Qualification(s):

• University First Degree in Computer Science, Information Technology, Statistics, Mathematics, Finance or related fields

Experience:

• At least 7 years of relevant experience in Analytical roles ideally within financial or FinTech institutions.