Team Lead, Operations Assurance at Interswitch

Job Summary

• To ensure that all operational activities adhere to the highest standards of quality, efficiency, and reliability by monitoring, analyzing, and facilitating the resolution of incidents to guaranty complete delivery of operations commitments, as well as managing risk and compliance.

Responsibilities:

Team Leadership and Management:

• Lead, mentor, and develop a team of operations assurance analysts, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear performance goals for the team, provide regular feedback, and conduct performance evaluations.
• Coordinate the team’s activities and workload to ensure timely and efficient completion of tasks and projects.

Operations Assurance:

• Monitor and assess the effectiveness of operational processes, identifying areas for improvement to enhance quality, efficiency, and reliability.
• Develop and implement frameworks for continuous monitoring and assurance of operational performance.
• Ensure that all operational activities comply with internal policies, industry standards, and regulatory requirements.
• Lead initiatives to address operational issues, working closely with cross-functional teams to implement solutions and improvements.

Risk Management and Compliance:

• Identify, assess, and manage risks associated with operational processes, implementing mitigation strategies to minimize potential impact.
• Ensure the team adheres to compliance requirements, maintaining up-to-date knowledge of relevant regulations and industry standards.
• Conduct regular audits and reviews of operational processes to ensure compliance and identify areas of risk.

Process Improvement:

• Lead the analysis of operational data and trends to identify problems which when resolved result in process optimization and efficiency gains.
• Work with stakeholders to design and implement process improvements that enhance operational performance and reduce costs.
• Promote a culture of continuous improvement and risk/assurance awareness within the team, encouraging innovation and the adoption of best practices.

Reporting and Communication:

• Prepare and present regular reports on operational performance, risks, and compliance to senior management.
• Communicate effectively with stakeholders across the organization to ensure alignment on operational goals and priorities.
• Serve as the primary point of contact for operational assurance issues, providing expert guidance and support as needed.

Strategic Planning:

• Contribute to the development of the operations assurance strategy, aligning team goals with broader organizational objectives.
• Lead the planning and execution of operations assurance projects, ensuring alignment with strategic priorities and timely delivery of outcomes.
• Stay informed about industry trends and emerging technologies, applying relevant insights to the operations assurance function.

Required Qualifications:

• BSc or B.Eng. in Computer Science/Business Information Technology with relevant experience/certifications in EFT payments and Fintech Product Operations is required
• SQL scripting skills
• ITIL knowledge/certification
• Leans Six Sigma certification
• Intermediate understanding of Project management principles is also a plus

Technical:

• Advanced Understanding of SQL
• Intermediate Understanding of Electronic funds transfer processing
• Intermediate Understanding of operational risk management and compliance requirements.
• Intermediate Understanding of Operations around Interswitch’s products
• Data analysis
• Fintech Backoffice Operations

Experience:

• 4 - 6 years