Internet Solutions Nigeria Limited (ISN) is a leading connectivity provider serving a diverse client base in various sectors in Nigeria. Since inception in 1997, the company’s customer base has escalated to over 200 organisations which include multinational and local corporations. ISN provides a broad range of connectivity services and integrated solut...
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We are seeking a skilled and proactive Field Support Engineer to join our team. The successful candidate will be responsible for providing on-site technical support, troubleshooting network and hardware issues, and ensuring seamless service delivery to clients. This role requires excellent problem-solving skills, hands-on technical expertise, and a customer-focused approach.
Job Responsibilities
Provide on-site technical support to customers, troubleshooting and resolving network issues
Install, configure, and test network equipment, including routers, switches, and firewalls.
Perform routine maintenance and repairs on network equipment and infrastructure where applicable.
Maintain accurate records of work performed, including installation, configuration, and repair activities.
Must possess good troubleshooting, analytical, communication and reporting skill
Requirements
Bachelor’s degree or diploma in Computer Science, Electrical Engineering, IT, or a related field.
Minimum of 1-2 years’ experience in a field support, IT, or network engineering role.
Strong knowledge of networking protocols, hardware, and troubleshooting techniques.
Hands-on experience with routers, switches, and telecommunications infrastructure.
Ability to diagnose and repair hardware/software issues efficiently.
Excellent communication and customer service skills.
Internet Solutions Nigeria (ISN) is the leading systems Integrator & Internet Service Provider in Nigeria , serving a diverse client base across all sectors of the Economy.
The ideal candidate must be able to demonstrate achievements in IT-based solutions and managed services across the various sectors.
The Candidate should also showcase an ability to work with minimum supervision while maintaining a high level of performance by identifying leads and opportunities.
Job Responsibilities
Must be able to support, when called on, by other members of the sales team for new business acquisition.
Ability to utilize the ISN Marketing portfolio to initiate and manage new sales avenues as well as design and promote custom solutions.
Expected to make regular visits to potential and existing customers, identify new opportunities as well as secure referrals.
Achieving company’s revenue objectives
Core Competencies
Sound knowledge in sale of Internet Connectivity (corporate & residential)
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