Latest Jobs at IBIC Investment Holdings

Job Description

• As the Guest Service Manager, you will be the heartbeat of our guest experience ensuring consistency, quality, and warmth in every guest interaction.
• You will oversee front office operations, reservations, guest relations, and team performance, working closely with all departments to deliver seamless and personalized service at every stage of the guest journey.

Key Responsibilities
Guest Relations & Experience:

• Lead by example in delivering a luxury guest experience from check-in to check-out
• Resolve guest concerns and complaints promptly with professionalism and empathy
• Monitor guest feedback channels and implement service improvements accordingly

Operational Oversight:

• Supervise front desk, concierge, and reservations teams to ensure efficient daily operations
• Coordinate with housekeeping, maintenance, and F&B departments for flawless service delivery
• Maintain accuracy in guest data, billing, and reporting using the PMS

Team Leadership:

• Train, coach, and motivate team members to uphold service standards and SOPs
• Conduct performance reviews and ensure the continuous development of staff
• Foster a culture of hospitality, accountability, and excellence

Revenue & Reservations

• Oversee reservation processes and booking systems
• Drive upselling of rooms and services to optimize revenue
• Collaborate with revenue management on occupancy goals and performance KPIs

Reporting & Compliance:

• Ensure compliance with company policies and regulatory requirements
• Prepare and present daily, weekly, and monthly performance reports
• Safeguard guest privacy and data integrity at all times

Requirements

• Degree or diploma in Hospitality or a related field is an advantage
• Minimum of 3- 5 years in a supervisory or managerial role within hospitality
• Strong leadership and interpersonal skills
• Excellent communication, problem-solving, and conflict resolution abilities
• Proficiency in using Property Management Systems (Hospital, booking.com, Opera, Cloudbeds etc.)
• Willingness to work flexible hours, including weekends and holidays

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Job Summary

• The Hotel Maintenance Manager is responsible for managing and maintaining all essential engineering systems of the property, with particular oversight of electrical systems, air conditioning (HVAC), plumbing, and generator operations.
• This role ensures that all critical infrastructure functions reliably and efficiently to support a seamless luxury guest experience.
• The manager leads a team of technicians to perform preventive maintenance, troubleshoot issues, and uphold safety and compliance standards.

Key Responsibilities
Electrical Systems:

• Supervise the maintenance of electrical panels, wiring, lighting, sockets, circuit breakers, and power outlets.
• Monitor voltage levels and ensure safe electrical load distribution throughout the property.
• Respond to and resolve power outages or electrical malfunctions quickly and safely.

Air Conditioning (HVAC):

• Ensure all guest rooms, public areas, and back-of-house spaces maintain consistent and comfortable temperature levels.
• Supervise the servicing, cleaning, and repair of split units, central cooling systems, chillers, and ventilation ducts.
• Schedule and perform regular AC system inspections and preventive maintenance.

Generators (Power Backup):

• Oversee the operation of standby generators, including routine checks, fuel level monitoring, and switching protocols during power outages.
• Train staff on safe and timely on/off procedures for generators.
• Ensure proper maintenance, oil checks, filter replacements, and compliance with fuel safety regulations.

Plumbing Systems:

• Supervise the installation, repair, and maintenance of water supply systems, sewage, drainage, and bathroom fixtures.
• Ensure uninterrupted water supply, optimal water pressure, and fast response to leaks or plumbing issues.
• Monitor water heating systems (boilers, geysers) and drainage lines.

Team Management & Training:

• Lead a team of maintenance technicians and assign tasks based on urgency and specialization.
• Conduct routine training on safety procedures, emergency response, and equipment handling.
• Maintain a 24/7 maintenance coverage schedule with clearly defined shift responsibilities.

Preventive & Corrective Maintenance:

• Implement a detailed preventive maintenance schedule for all critical systems and guest facilities.
• Conduct routine inspections of mechanical rooms, rooftop systems, plant rooms, and service areas.
• Maintain maintenance logs, task completion reports, and incident documentation.

Safety & Compliance:

• Enforce compliance with local regulations, fire safety codes, and health/environmental standards.
• Coordinate with external vendors for inspections, certifications, and specialized repairs.
• Ensure all maintenance staff follow proper lockout-tagout (LOTO) procedures and wear appropriate PPE.

Requirements

• Interested candidates should possess a Bachelor`s Degree / HND / NCE / OND qualification
• Proven experience minimum 3 - 6 years in a similar maintenance leadership role in hospitality
• Strong technical knowledge of building systems (electrical, mechanical, HVAC, plumbing)
• Solid understanding of health, safety, and regulatory standards
• Excellent problem-solving and organizational skills
• Ability to manage budgets and maintenance records
• Relevant certifications or technical training; engineering degree is an added advantage
• Flexible availability, including weekends and emergencies when required.

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Job Summary

• We are looking for a smart, detail-oriented, and proactive Junior Accountant to join our Finance team. This role is ideal for recent graduates or early-career professionals looking to build their accounting skills in a structured and high-performance environment.

Key Responsibilities

• Record and maintain accurate daily financial transactions and ledgers.
• Assist with invoicing, payments, expense claims, and petty cash management.
• Support monthly bank and cash reconciliations.
• Prepare basic financial reports and assist with statutory filings (VAT, PAYE, WHT).
• Monitor inventory records in collaboration with store and procurement teams.
• Provide support during audits and maintain organized financial documentation.

Requirements

• B.Sc or HND in Accounting, Finance, or related field.
• NYCS candidate can apply
• 0–3 years relevant experience.
• Basic knowledge of accounting software (e.g., QuickBooks, Tally) and Excel.
• High attention to detail, accuracy, and strong organizational skills.
• ICAN/ACCA student or willingness to pursue certification is a plus.