Latest Jobs at HSSL Systems Integrator

Job Description

• We are seeking a skilled and experienced Technical Support Engineer to join our dynamic team.
• The ideal candidate will possess a strong background in providing technical support to end-users, troubleshooting complex IT issues, and implementing solutions to enhance our IT infrastructure.
• The Technical Support Engineer will play a pivotal role in ensuring the smooth operation of our IT systems.

Responsibilities

• Provide advanced technical support to end-users via phone, email, remote assistance, and in-person visits.
• Troubleshoot and resolve complex hardware, software, and network issues in a timely manner to minimize downtime and disruption.
• Lead IT projects related to system upgrades, migrations, and implementations, ensuring adherence to project timelines and budget constraints.
• Collaborate with cross-functional teams to identify IT requirements, evaluate technology solutions, and implement best practices to optimize IT operations.
• Develop and maintain documentation, including user guides, knowledge base articles, and IT policies and procedures.
• Mentor and train junior IT support staff, providing guidance on technical skills development and customer service excellence.
• Proactively monitor IT systems, networks, and security to identify and address potential vulnerabilities and performance issues.
• Manage vendor relationships and procurement processes for IT hardware, software, and services, ensuring cost-effectiveness and compliance with organizational standards.
• Participate in on-call rotations and provide after-hours support as needed to address critical IT issues and emergencies.
• Stay current with industry trends, emerging technologies, and best practices in IT support and service management.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• Minimum of 5 years of experience in IT support roles, with a focus on providing technical support in a corporate environment.
• Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office 365 suite.
• Proficiency in troubleshooting hardware, software, and network issues, including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with Active Directory, Group Policy, and other directory services and authentication mechanisms.
• Familiarity with ITIL framework and IT service management concepts.
• Excellent communication and interpersonal skills, with the ability to interact professionally with end-users at all levels of the organization.
• Proven leadership abilities, with experience leading IT projects and mentoring junior team members.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable.
• Ability to prioritize tasks effectively, work independently, and adapt to changing priorities in a fast-paced environment.

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Job Summary

• We are seeking a skilled and experienced Technical Support Engineer to join our dynamic team.
• The ideal candidate will possess a strong background in providing technical support to end-users, troubleshooting complex IT issues, and implementing solutions to enhance our IT infrastructure.
• The Technical Support Engineer will play a pivotal role in ensuring the smooth operation of our IT systems.

Responsibilities

• Provide advanced technical support to end-users via phone, email, remote assistance, and in-person visits.
• Troubleshoot and resolve complex hardware, software, and network issues in a timely manner to minimize downtime and disruption.
• Lead IT projects related to system upgrades, migrations, and implementations, ensuring adherence to project timelines and budget constraints.
• Collaborate with cross-functional teams to identify IT requirements, evaluate technology solutions, and implement best practices to optimize IT operations.
• Develop and maintain documentation, including user guides, knowledge base articles, and IT policies and procedures.
• Mentor and train junior IT support staff, providing guidance on technical skills development and customer service excellence.
• Proactively monitor IT systems, networks, and security to identify and address potential vulnerabilities and performance issues.
• Manage vendor relationships and procurement processes for IT hardware, software, and services, ensuring cost-effectiveness and compliance with organizational standards.
• Participate in on-call rotations and provide after-hours support as needed to address critical IT issues and emergencies.
• Stay current with industry trends, emerging technologies, and best practices in IT support and service management.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• Minimum of 5 years of experience in IT support roles, with a focus on providing technical support in a corporate environment.
• Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office 365 suite.
• Proficiency in troubleshooting hardware, software, and network issues, including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with Active Directory, Group Policy, and other directory services and authentication mechanisms.
• Familiarity with ITIL framework and IT service management concepts.
• Excellent communication and interpersonal skills, with the ability to interact professionally with end-users at all levels of the organization.
• Proven leadership abilities, with experience leading IT projects and mentoring junior team members.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable.
• Ability to prioritize tasks effectively, work independently, and adapt to changing priorities in a fast-paced environment.

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Role and Responsibilities

• You will complete several tasks to obtain the most competitive IT hardware & Software purchases and materials/supplies for our client across multiple regions.

Track Inventory and Place Orders:

• You will determine the accurate materials and supplies as required by customers and place orders as needed. This will involve keeping an inventory of materials and supplies on hand and replenishing these items as they are sold or used. You will oversee the flow of materials to help company determine inventory levels and needs.

Establish Cost Budgets:

• You will work closely with other managers, such as those in business sales development, technical and procurement associate team to complete inventory planning, forecasting and reports that will impact the budget.

Select and Negotiate with Vendors:

• You will build relationships with various vendors in order to receive competitive pricing and quality products. You will negotiate contracts and pricing, review bids and establish payment terms. Aside current standard established vendors, it will be up to you to choose new vendors you want to do business with.

Contract Management:

• You will oversee the drafting, review, and management of contracts for IT procurement. Work with compliance to ensure contractual terms and conditions are met. You will also manage contracts; ensuring renewals and amendments are done as at when required.

Risk Management:

• Identify and mitigate risks associated with IT procurement, and develop contingency plans to address
• potential supply chain disruptions.

Reporting and Documentation:

• Prepare regular reports on procurement activities, suppliers performance, and cost savings, while maintaining a comprehensive procurement records.

Qualifications

• Bachelor’s Degree in Business Administration, Information Technology, Supply Chain Management, or a related field.
• Minimum of 10 years of experience in procurement, 4 years in IT procurement, with at least 2-3 years in a managerial role.
• Strong knowledge of IT products and services, including hardware, software, and cloud solutions.
• Proven experience in contract negotiation and supplier management.
• Familiarity with procurement software and systems (e.g., ERP systems).
• Excellent analytical and problem-solving skills.
• Strong organizational and project management skills.
• Effective communication and interpersonal skills.
• Certification in procurement (e.g., CIPS, CPSM) is a plus.

Skills:

• You will possess strong organizational skills and analytical and negotiation skills. a leader and
• problem-solver who can multi-task and pay attention to detail. You will have above-
• average math skills and be able to work independently, with little or no supervision.

Core Skills:

• Managing inventory
• Utilizing purchasing systems
• Applying pricing strategies
• Preparing bid specifications.
• Creating purchasing and procurement policies
• Understanding contracts and contract negotiations
• Understand basic accounting principles
• Proficient in Microsoft Excel, PowerPoint and Word
• Development of financial analysis skill