Latest Jobs at HMD Nigeria

Accountabilities & Responsibilities

• Carry-out safe repair, service and maintenance of equipment as per SOP (Standard Operating Procedures) after carrying out a Risk Assessment both in Field and Workshop.
• Ensure Field/Service reports are completed and signed by the appointed site representative
• Identify, document and report any potential mechanical failures that may occur and action to be taken immediately.
• Correct machine deficiencies by removing, repairing, adjusting, overhauling, assembling and replacing major component assemblies, sub-assemblies, parts or systems such as power transmissions, drive trains, fuel systems, exhaust and brake systems, steering and hydraulic systems.
• Maintain equipment availability by completing preventative maintenance schedules effectively and identifying potential problems early
• Ensure that all company tools and equipment utilised are correctly signed for, are kept in a good working condition and are kept secure. Once signed for, you will be accountable for the tools and equipment
• Perform housekeeping duties and ensure work area is clean at all time
• Maintain all company vehicles ensuring they are kept clean, roadworthy and are only utilised as designed and intended.
• Comply with all Health and Safety Regulations set by the Company and report any potential hazards to the Workshop / Field Supervisor.

Qualifications

• Diploma / Degree in Mechanical / Automobile / Engineering
• Minimum of 2 years of relevant experience (machine repairs)
• Good command of English; French is a plus
• Google Workspace – Intermediate Level
• Professional experience in similar role .
• Country Experience is a major plus; Machinery Experience (or B2B company) is a major plus
• Experience working with either mechanical or electrical backgrounds are acceptable.
• Must have general hands-on experience in mechanical systems, hydraulics, and basic electrical work.
• Initiative – a desire to take responsibility for a region and drive progress
• Excellent verbal and written communication skills
• Strong problem-solving ability
• Commitment to providing quality customer service, on a consistent basis
• Ability to handle and work under pressure, and prioritise workflow
• Solid report writing ability and computer literacy.

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Job Description

• Responsible for qualifying online leads generated from various platforms and converting them into sales for Capital Equipment, Spare Parts, and Maintenance services.
• Manage a portfolio consisting of dormant and active, as well as new and existing accounts. Accountability includes increasing the portfolio sales revenue and ensuring all accounts are engaged in all HMD’s services and products.
• Also responsible for regularly updating and managing the CRM database, ensuring cross-selling, upselling, and preventive maintenance, and contributing to achieving the HMD Group sales target and the individual sales target set by management.

Accountability & Responsibility
Online Sales Activities:

• Qualify and assess leads generated from various online channels, including the HMD website, WhatsApp/Rasayel, Social Media Platforms and other online portals, and occasionally leads received on Equipment Hub.
• Follow the established online sales process for qualified and unqualified leads, reporting to the Online Sales Manager for guidance and support.
• Coordinate, follow up on and close deals with the support of the Product Support Manager for deals involving territories outside of HMD’s operational regions.
• Close deals and work closely with the Head of Sales for deals within territories where HMD operates, ensuring alignment on strategies and customer requirements.
• Take charge of meticulously managing our CRM (Hubspot), ensuring every interaction is accurately logged and up to date.
• Manage HMD inboxes, including sales and info inquiries; conduct discovery calls; collaborate with the Head of Sales/Branch Manager on quotations; route supplier inquiries appropriately; forward job applicant inquiries to HR; and handle non-business-related inquiries.
• Perform comprehensive background checks on companies contacting HMD to ensure due diligence and mitigate potential risks in business interactions.
• Maintain organised and up-to-date CRM records through regular housekeeping and maintenance activities.
• Master the art of managing callbacks, turning them into golden opportunities.
• Handle customer complaints and identify customer needs. Report findings to the Online Sales Manager with recommendations.
• Provide regular reports on sales activities, pipeline status, and performance metrics to the Online Sales Manager.
• Ensure that the customer database is updated daily with details on HubSpot
• Conduct training sessions for new team members on HubSpot to ensure proficiency in utilising the platform for marketing and sales activities.
• Fuel our growth engine by actively generating and nurturing leads through the pipeline.
• Strive to meet and exceed personal targets, paving the way for your success and the company’s growth.
• Craft an exceptional customer experience, leaving every potential client wowed by our services.

Qualifications

• Bachelor’s Degree in a related field.
• 1 - 2 years of experience in sales, service, spare parts in heavy machinery industry or similar industry.
• Experience in sales , service ,spare parts in heavy machinery industry or similar industry is a must.
• Excellent command of English and French is a significant plus.
• Previous experience with CRM software (Hubspot experience is a plus!).
• Google Workspace - Intermediate Level.

go to method of application »

Accountabilities & Responsibilities

• Carry-out safe repair, service and maintenance of equipment as per SOP (Standard Operating Procedures) after carrying out a Risk Assessment both in Field and Workshop.
• Ensure Field/Service reports are completed and signed by the appointed site representative
• Identify, document and report any potential mechanical failures that may occur and action to be taken immediately.
• Correct machine deficiencies by removing, repairing, adjusting, overhauling, assembling and replacing major component assemblies, sub-assemblies, parts or systems such as power transmissions, drive trains, fuel systems, exhaust and brake systems, steering and hydraulic systems.
• Maintain equipment availability by completing preventative maintenance schedules effectively and identifying potential problems early
• Ensure that all company tools and equipment utilised are correctly signed for, are kept in a good working condition and are kept secure. Once signed for, you will be accountable for the tools and equipment
• Perform housekeeping duties and ensure work area is clean at all time
• Maintain all company vehicles ensuring they are kept clean, roadworthy and are only utilised as designed and intended.
• Comply with all Health and Safety Regulations set by the Company and report any potential hazards to the Workshop / Field Supervisor.

Qualifications

• Diploma / Degree in Mechanical / Automobile / Engineering
• Minimum of 4 years of relevant experience (machine repairs)
• Good command of English; French is a plus
• Google Workspace – Intermediate Level
• Professional experience in similar role such as Maintenance Technican, Maintanance Supervisor, Drill Rig Technician
• Country Experience is a major plus; Machinery Experience (or B2B company) is a major plus
• Experience working with Drilling equiptment(a strong technical background is desired)
• Technical sales experience in a Dealership environment, preferably selling solutions to mining and construction customers
• Candidates must have prior experience in drilling operations, including inspection, maintenance, troubleshooting, and repair of drilling equipment e.g., rigs, mining drills, etc.
• Initiative – a desire to take responsibility for a region and drive progress
• Excellent verbal and written communication skills
• Strong problem-solving ability
• Commitment to providing quality customer service, on a consistent basis
• Ability to handle and work under pressure, and prioritise workflow
• Solid report writing ability and computer literacy.