Latest Jobs at Halogen Group

The Operations and Service Manager oversees guarding operations and manages the delivery of guarding security services in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.
Responsibilities

Guarding Operations & Service Delivery

• Manage guarding and related security operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery
• Coordinate the delivery of customer-centric guarding services that position Halogen as a top choice for physical security solutions
• Drive and manage operational efficiency in assigned area to achieve defined technical and commercial goals and metrics
• Enforce and ensure adherence to standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery
• Manage, administer and optimize assigned resources; both human and material in the most cost-effective way
• Prepare and present periodic and ad hoc operations reports as required
• Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion
• Promptly resolve operational issues or escalate for support where appropriate
• Drive and ensure conformance to QMS ISO9001:2015 requirements
• Provide technical support to the Sales team in furtherance too business solicitation

Security Risk Management

• Provide expertise on security risk management and related areas
• Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property
• Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients in a proactive method
• Prevent or minimize claims in assigned area through regular customer risk assessments and advisory

Client Management

• Manage client relationships in assigned area for best business outcomes including retention and revenue expansion
• Facilitate prompt response to client needs, and resolution of issues, queries and complaints
• Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfil contract requirements
• Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements

Team Leadership & Management

• Manage and supervise the team for high performance; drive and manage performance
• Drive learning and facilitate development; coach; motivate
• Foster team spirit and positive employee experience

Qualifications

• Minimum of a first degree or equivalent from any reputable tertiary institution
• Professional certification in security management e.g., CPP, CSSM, PSP
• Relevant post graduate qualification would be added advantage

Experience

Minimum of 7 years’ security operations experience including supervisory capacity
Competencies

• Security Risk Management, with good understanding of the operating environment, global trends etc.
• Operations Management
• Client & Stakeholder Relationship Management
• Commercial Awareness
• Analytical & Problem-Solving Skills
• Communication – sound verbal, written, reporting
• Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
• Teamwork & Interpersonal Skills
• Managerial & Leadership Skills
• Public speaking and presentation skills

go to method of application »

Main Responsibilities incudes:

• Work with the Head, Market North Region to ensure sales, growth strategy and business plan across the service areas.
• Stimulate the right partnerships across the services’ eco-system that enables greater visibility of the Halogen core products - Cybersecurity, Physical Security, Electronic Security, Outsourcing, Journey Management, Trainings.
• Participate in management meetings and senior leadership discussions on key strategic business matters.
• Build the sales and business development function that fully leverages the company’s existing technology and planned technology rollouts
• Build a cohesive risk management strategy across customer lifecycle – from lead generation to service delivery to retention.
• Develop innovative products and segments in line with the company’s vision to maximize the penetration and positioning of Halogen’s core products into the target markets.
• Monitor, Evaluate industry trends and customer drivers, and meet with Line Manager and the team to discuss strategy
• Generate new leads, identify and contact decision -makers, screen potential business opportunities, select deal in line with strategies and facilitate pitch logistics
• Manage proposal response process, including detailed RFP requirement, content creation and input from various sources
• Understand all areas of business in order to identify wider potential opportunities
• Discover up to date knowledge on current market activities including key trends across major clients, competitors and potential partners.
• Support existing clients and services through collaboration with different department to meet outcomes
• Support deal structure and pricing with business value analysis and negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, event and presentation
• Think strategically with sound services and product knowledge
• Develop and implement supporting plans and budgets for strategy execution and the achievement of business objectives
• Research and do necessary analysis to support business planning, product development, go-to-market approach. etc.
• Keep abreast of economic, industry, market and regulatory trends, ascertain their (potential) impact on the business and to take appropriate action to strengthen the Company’s position.
• Maintain and increases sales of Halogen's products and services in the Northern Region.
• Identify appropriate customer groups to target; design optimal engagement strategies; identify appropriate and effective ways to position the Halogen’s services and value-add.

JOB REQUIREMENTS:

• Strong focus on budgets and targets and its achievements.
• Understand people and processes management and align them with the business goals.
• Constantly influence the market through participation in industry forums and market events to ensure positive brand recall.
• Constantly provide feedback to Operations and other interrelated departments to drive sales.
• Provide regular reporting to the leadership team on progress against the business plan, risks and support required.
• Keep the business relevant and ahead of the market by constantly interpreting customer, market and technology trends and providing feedback to the leadership team.
• Constantly fine tune service offerings based on customer feedback
• Responsibility and accountability for revenue and sales with cognizance to agreed profit margins.

SOFT SKILLS

• Sales capabilities
• Highest standard of integrity, humility and ethics
• Result orientation and proven execution capability
• Excellent communication skill
• Ability to guide and coach across levels.
• Ability to work as a member of a team

Qualifications:

• Minimum of a Bachelor’s degree or equivalent in Marketing, Business Administration or a related field
• MBA or related Master’s degree would be added advantage

Experience: 5 years and above

Compensation: In line with industry standards