Latest Jobs at Greenlight Planet

Location: Zuru, Kebbi
Reporting to: Regional Business Manager, North West.

Job Details

• We are looking for someone who is driven, passionate, and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  
• If this sounds like you, we would love to hear from you.

The Role

• Greenlight Planet is looking for a Sun King Store Executive to be responsible for ensuring that the overall performance targets of the Sun King Store in Zuru (Kebbi State) are met, both in terms of quality and quantity.

Responsibilities
Key responsibilities for the role include:

• Stock Management: Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers) ensuring they receive first-class support
• Reporting: Prepare and submit regular and ad hoc reports on       
• Stock holding - weekly
• Store management – System failures, Alarm performance, repairs, security issues etc.
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products available in the field
• Asset Management: Safeguard company assets to avoid losses, damage and ensure risk aversion in running the shop facilities.
• Store Management: Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.
• Regulatory Compliance: Track and update the headquarters on any changes in regulation that affect the store operations
• Sales Operations Support: Provide maximum support to the sales team in stock management, sales generation and maintaining best in class relationships with energy officers and a team leader in the AHQ.
• Budgeting and Cost Tracking: Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time.

Requirements
The ideal Sun King Store Executive:

• Has a minimum of a bachelor's Degree or equivalent from a recognized institution.
• Has at least 2 years experience in a similar role – preferably in a customer-facing and stock management role.
• Possess customer service skills and values the representation of the voice of the customer.
• Strong collaboration and problem-solving skills.
• Strong computer skills – MS Excel skills mandatory.
• Experience in the use of technology – smartphone and web-based applications.
• Is honest, trustworthy and possesses a high degree of personal integrity and professionalism.
• Demonstrates sound judgment, excellent analytical, interpersonal, communication, presentation and reporting skills.
• Is results-oriented with the ability to multitask and meet strict deadlines.
• Good communication and interpersonal skills.

Remuneration

• Greenlight Planet offers a competitive salary, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise. 

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Reporting to: Team Lead, Customer Service.

The Role

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Responsibilities for the Role

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies, and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Generating leads for the sales team by screening callers and identifying potential sales opportunities;
• Supporting the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

Job Requirements
The ideal Customer Service Executive:

• Bachelor's Degree in a Business-related course - Sales, Marketing or Customer Service Management
• Good communication skills with fluency in both written and spoken English
• Fluency in at least one local dialect (Yoruba, Igbo, or Hausa) is mandatory.
• Strong interpersonal skills.
• Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Basic Microsoft- Excel skills.

Remuneration

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.