Latest Jobs at Gilead Pharmaceutical Limited

Job Description

• The role will require you to acquire expert knowledge of a range of medical diagnostic systems in order to provide high level support to hospital staff (clinical, engineering and IT) this will be done both on site and remotely.
• You will also be involved with managing the integration of specialist diagnostic medical equipment onto hospital IT networks and interfacing the medical equipment with hospital patient administration systems.
• The role will involve some travel and is part office and part field based.

Main Responsibilities

• Providing expert technical support to customers (both remotely from our office and on-site)
• Working with hospital engineers and IT personnel on the setup and configuration of new equipment (including network servers and switches)
• Working as part of an Optima team installing equipment at hospital sites.
• Setting up and configuring software for new systems at our offices.
• Developing long term relationships with customers to manage and interpret their requirements
• Keeping up to date with new product and software developments

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Job Description

• This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues.
• This individual will also be involved in product testing, documentation and hosting occasional
• phone training sessions as needed.

Job Responsibilities

• Provide timely and efficient application and basic technical support to existing customers via phone, web and/or email Keep customer informed of progression with issues and provide follow up
• Continually review, revise and update customer account data for accuracy, including contacts and mailing information
• Provide support and assistance to remote and internal team members
• Address account escalations and deal with unique customer requirements
• Keep accurate documentation of support activities and communications
• The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.

Qualifications
Required Skills and Qualifications:

• Requires bachelor's degree in foods and nutrition, dietetics, or a related field OR the equivalent of 1-2 years' work experience in the above mentioned areas
• Strong PC and system navigation skills, specifically in a
• Windows-based environment
• Previous customer service or support and/or basic technical experience required
• Excellent verbal and written communication skills and interpersonal skills required

Knowledge and Abilities:

• Basic knowledge of food and/or nutrition-related information is a must
• Able to multi-task in a fast-paced environment/set priorities within time constraints
• Courteous and professional phone manner, demeanor and attitude are essential
• Proven ability to meet deadlines, problem solve and teach others
• Excellent organizational, and customer service skills
• Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.

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Key Responsibilities

• Sourcing vans and allocate buses for both local and transit activities.
• Follow up on all related documentation; checking of invoices, ensure preparation of delivery notes, LPO’s,Prepare Quotations.
• Allocating and recording resources and movements,planning routes and load scheduling for multi-drop deliveries.
• Handling and managing all Daily logistics and operational issues like daily updates of trips, diesel and other expenses, Fuel issuance,
• Making of daily van budget and Tracking of vans
• Debtors follow up.
• Booking in deliveries and Dealing with clients directly and responding to their requirements.
• Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.

Desired Education Background, Experience, Competencies and Skills

• A relevant University Degree or College Diploma.
• Extensive knowledge of the transportation industry.
• Tact, diplomacy and calmness, especially when dealing with tired drivers and disgruntled customers.
• An analytic mind and good numeracy skills.
• Excellent geographical knowledge.
• Good people management and coordination skills.
• Excellent financial acumen.
• Excellent negotiation and communication skills.
• Good intuition to make crucial judgment calls.