Technical Support Engineer: Medical Equipment at Gilead Pharmaceutical Limited

Job Description

• The role will require you to acquire expert knowledge of a range of medical diagnostic systems in order to provide high level support to hospital staff (clinical, engineering and IT) this will be done both on site and remotely.
• You will also be involved with managing the integration of specialist diagnostic medical equipment onto hospital IT networks and interfacing the medical equipment with hospital patient administration systems.
• The role will involve some travel and is part office and part field based.

Main Responsibilities

• Providing expert technical support to customers (both remotely from our office and on-site)
• Working with hospital engineers and IT personnel on the setup and configuration of new equipment (including network servers and switches)
• Working as part of an Optima team installing equipment at hospital sites.
• Setting up and configuring software for new systems at our offices.
• Developing long term relationships with customers to manage and interpret their requirements
• Keeping up to date with new product and software developments