Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.
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As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.
Roles and Responsibilities
Work closely with field agents to track, locate, and secure assets flagged for recovery.
Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.
Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.
Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.
Complete recovery forms, checklists, and incident reports in a timely and complete manner.
Report daily activity and progress to the Recovery Lead.
Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.
Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.
Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.
Requirements
Bachelor's degree in any discipline
Proven experience 1-2 years in field operations
Good understanding of logistics and fleet management.
Strong interpersonal and communication skills for engaging with drivers and customers.
Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
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