Latest Jobs at FINCA Microfinance Bank Limited

Location: Owerri, Imo
Department: IT

Job Summary

• FINCA Nigeria is recruiting an experienced, motivated with knowledgeable background for Technical Support Engineer Position. 
• The position reports directly to the Systems & Network Administrator or as may be assigned, and is responsible to provide technical support of User, computers and peripheral devices in FINCA Nigeria.

Essential Duties and Responsibilities

• Provide first line of support to users of the network.
• Diagnose and resolve hardware failures, network operating system problems and other LAN/WAN related malfunctions
• Identify and resolve all hardware, Network Operating System, Operating System, and LAN, MAN, WAN related issues.
• Set up and maintain security measures on the network, including the setting up of passwords and provision of access privileges to users.
• Ensure the security and safety of corporate databases against viruses, hackers and intruders
• Set up, install and configure all IT related equipment and accessories
• Arrange for regular servicing and maintenance of networking equipment.
• Liaise with third party suppliers and vendors to ensure that all IT related equipment and network operating systems operate to specifications
• Maintain servers, routers, switches, workstations, stand-alone PCs and miscellaneous supporting devices and OS software.
• Maintain an inventory of all Network related equipment showing the physical location, the user, a clear description, the speed and capacity of the equipment.
• Assist in maintaining the disaster recovery site and ensure business continuity in times of crisis.
• Communicate clearly and concisely with other departments and users to resolve user problems.
• Carry out installation on in branches and Head office.
• Maintain all the registers and logs pertaining to your job functions
• Update procedures and manuals relating to the job function
• Undertake any other assignment related to information systems technology as may be assigned by the Head of department.

Qualifications and Experience

• Degree / Higher National Diploma in Electronics and Computer Science or its equivalents
• Relevant experience in related function, especially with a financial institution.
• Network certification will be an added advantage
• Excellent analytical and problem-solving skills
• Excellent interpersonal, written and oral communication skills
• An MCSE /CCNA/CCNP or Linux Certified is added advantage
• Prior experience working in a telecom industry is an added advantage.

Critical Competencies:

• Employee Engagement: Maintains a fulfilling work environment; Provides feedback on performance regularly.
• Achievement Focus: Overcomes obstacles creatively; Consistently achieves business objectives; Recognizes and pursues opportunities; Takes calculated risks to achieve goals.
• Collaboration: Convinces others collaboration is a win-win; Holds people accountable to work together; Fosters mutual accountability to achieve results; Develops rapport throughout the Company.
• Responsible for Results: Takes responsibility for own actions; Balances urgency with attention to detail.
• Financial Responsibility; Conserves organizational resources; Works within budget guidelines; Assesses ROI on expenditures; Adjusts allocations to take advantage of unplanned opportunities.

Language Skills:

• Fluency in written and spoken English; Fluency in atleast1 local language preferred.

Key Deliverables:

• Ensure information system costs are within budget
• Ability to get a good return on investment in computerized banking systems.
• Maintain minimum downtime on information.
• Timely and efficient implementation of information system in the Region.
• Timely and promptly delivery of services to customers.
• Ensures financial reports are produced accurately and timely.
• Ensure an efficient information system.

Location Criteria:

• Successful Candidate Must be willing available to relocate to Owerri, Imo State, Nigeria

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Location: Owerri, Imo
Department: IT

Job Summary

• FINCA Nigeria is recruiting an experienced, motivated and hands-on individual for Systems & Network Administrator Position.
• The position reports directly  to the Head of  IT or as may be assigned, and is responsible to ensure that the network backbone and shared resources including servers are configured and maintained in a manner that will provide smooth operation of the IT infrastructure that supports the MIS of the organization. These include designs, documentation, implementation, maintenance and support of the network infrastructure to achieve the required efficiency and to maximize downtime as per SLAs.
• The System & Network Administrator is also responsible in ensuring system stability, security and maximum uptime. Monitors access to system resources, tracks connectivity and security problems. Analyzes problems and implements solutions according to organization’s procedures.
• Performs circuit and network troubleshooting to diagnose system problems; analyzes system functionality; identifies, locates, and resolves complex network problems to ensure minimal disruption of critical applications. Monitors and reviews system log reports and network documentation. Resolves and repairs problems within scope of authority.

Essential Duties and Responsibilities

• In conjunction with FINCA Services Africa, design and recommend appropriate Network Infrastructure and technologies  for FINCA Nigeria,
• Installation and maintenance of network resources such as routers, switches, firewalls and system software applications, including remote site deployments as required.
• Installation, configuration and updating network server software upgrades, file sharing and domain security protocols.
• Configuration and managing servers
• Design and manage Active Directory
• Setup, manage and enforce group policies and network security policies on the LAN, WAN and Internet
• Installation and maintenance of corporate email systems.
• Ensures availability of the network resources at all times
• Investigate problems with network components and hardware and ensure appropriate corrective actions are taken
• Oversee and maintain content filtering solutions
• Install and maintain network cabling
• Install and maintain fiber where applicable
• Provide technical advice as required for system planning.
• Developing and maintaining network standards and keep all documentation related to the network infrastructure.
• Regular and timely reporting and escalation of all network related problems to all relevant parties.
• Working closely with outsourced vendors to implement and manage the network infrastructure
• Develop good working relationships with other members of the team and vendors
• Perform any other related duties that may be assigned from time to time.

Qualifications and Experience

• Bachelor's Degree / Higher National Diploma in Electronics / Computer Science or its equivalents
• Minimum of 3 years experience within a technical support environment, including hardware, software and network support. Also previous experience as a network administrator.
• Experience in the use of routers, switches, hubs and other network interfaces.
• Proven ability to resolve networking problems efficiently and effectively.
• Knowledge working with Linux and Windows Operating Systems
• Network Storage platforms awareness
• Proven ability to work creatively and analytically in a problem-solving environment
• Proven success in contributing to a team-oriented environment
• Proven ability to balance, prioritize and organize multiple tasks
• Excellent interpersonal, written and oral communication skills
• An MCSE /CCNA/CCNP or Linux Certified is added advantage        
• Prior experience working in a telecom industry is an added advantage.

Critical Competencies:

• Leading with integrity - Reinforces our values through daily behavior and holds others accountable to ethical behavior.
• Employee engagement - Maintains a fulfilling work environment and engages staff based on their strengths. Mentors others to develop their skills and provides feedback on performance regularly.
• Responsible for results - Takes responsibility for own actions and manages others to focus on key priorities.
• Recruitment and staffing - Makes quality hiring decisions; Forecasts staffing needs accurately; Follows Company hiring process
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Financial responsibility - Conserves organizational resources and works within budget guidelines.

Language Skills:

• Fluency in written and spoken English.
• Fluency in atleast1 local language preferred.

Key Deliverables:

• Ensure information system costs are within budget
• Ability to get a good return on investment in computerized banking systems.
• Maintain minimum downtime on information.
• Timely and efficient implementation of information system in the Region.
• Timely and promptly delivery of services to customers.
• Ensures financial reports are produced accurately and timely.
• Ensure an efficient information system.

Location Criteria:

• Successful Candidate MUST be willing available to relocate to Owerri, Imo State, Nigeria.