Latest Jobs at eHealth Systems Africa

Purpose of the position 

The Coordinator, Helpdesk serves as the IT reference coordinator to provide assistance to company users of company- or client-provided information resources technology. The position coordinates basic user technical training and remediation activities, oversees the activities of agents at the help desk and ensures all pending tickets are attended to in a timely manner. The position conducts needs assessments, evaluates support currently being offered and develops approaches to enhance company capabilities for user support. 

The Coordinator, help desk will work with our IT team on a wide range of projects such as network and hardware configurations, hardware and software deployment as well as with other functions teams to ensure smooth running of the organization's day-to-day operations.

Keywords
Docker, Kubernetes, Terraform, Infrastructure as code, distributed systems, Continuous delivery, Linux, Amazon Web Services, Python, Travis CI, JavaScript, CouchDB, Elasticsearch, Kibana, PostgreSQL

What you'll do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Responsible for responding to IT Help Desk service calls and providing technical assistance related to personal computer and printer problems; troubleshoots and resolves issues. 
• Generates and assigns tracking system tickets to Help Desk Engineers when necessary, follows up on problem resolution and closes tickets. 
• Manages the lifecycle of all help desk tickets, identifies and tracks trends, monitors customer service satisfaction, and prepares related reports. 
• Responsible for the effective supervision of help desk support staff including prioritizing and assigning work, performance management, employee relations, and related activities. 
• Researches hardware and software pricing, obtains quotes and works with IT operating standards to make purchase recommendations to departments. 
• Oversees inventory receiving for all computer related inventory, manages IT asset inventory to include computers and related devices as well as software licenses to ensure compliance with vendor contractual terms. 
• You must be able to multitask and work in a stressful environment maintaining professional composure.
• You must exhibit a great amount of flexibility in delivering your duties.
• You must be flexible to undertake any other reasonable duty assigned by your supervisor
• Participates in and promotes a positive, supportive, cooperative team environment.
• You will be required to frequently travel between company worksites and client locations.
• Observes safety and security procedures.
• You must always adhere to policies and procedures.
• You will adhere to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Minimum of a degree in Computer Science, Computer Engineering, Software Technology, or other related field or equivalent years of education and work experience or any related field.
• Five (5) years working experience in Networking/Network Administration, preferably in an NGO or an equivalent combination of education and experience.
• In-depth knowledge Network protocols, Software/Hardware and Firewall Administration.
• At least two years experience in supervisory roles.
• Experience building and managing large development organizations to deliver enterprise scale software application projects which are innovative, timely, well-planned, cost-effective, and based on sound IT principles is required.
• A strong technical background and capability to understand the complete RITE Solution Suite landscape including data, integration, applications, and infrastructure is required.
• Knowledge and expertise in the development of software using different technologies, delivery models, processes, and controls.
• Ability to assess and learn new technology quickly.
• Capability of adapting to rapidly changing business requirements is required.
• Experience with business rules management systems and decision engines is a plus.
• Deep technical knowledge of databases, distributed networks, modern programming language such as Java, device integration, security, and application integration technologies
• Strong analytical thinking, problem-solving, and organizational skills, with attention to detail.
• Proven ability to successfully handle multiple projects and meet critical deadlines.
• Experience with technology systems, informatics and strategic planning.
• Demonstrated executive/managerial skills, including experience managing complex programs.
• Demonstrated ability to manage complex budgets, develop staff, and work with executive management on both short and long term strategic planning.
• Knowledge of technology project management
• Strong leadership skills that include the ability to build effective teams, ability to motivate others, delegate, and make timely/quality decisions
• Training and presentation experience is preferred.
• Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio.
• Excellent interpersonal communication skills, organizational skills and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Advanced computer skills, including Google Drive, Microsoft Windows and Microsoft Office Suite.
• Proficiency working within specialized software utilized in program

Language Ability

• English is the spoken and written language.
• Ability to read, analyze, proof and edit documents, and interpret general business periodicals, professional journals, or government regulations.
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

 eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences and strive to create inclusive and equitable working environments that promote continued learning, fairness and growth opportunities for all.

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Purpose of the position

The Senior Coordinator, Data Analytics drives data management forward to provide readily locatable, real time, fit for purpose data and analytics solutions to the Exploration and Growth Team. Develops computer interfacing, data conversion, data collection, mobile, web and computer applications using GIS and mobile data collection applications, Leads and coordinates the acquisition of new spatial data and supervises the integration of the data into eHA’s GIS.

Keywords: GIS, Project Management, Sprint Planning, Release Planning, Agile, Scrum, Kanban, Lean.

What you'll do 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Develop a data pipeline that will facilitate visualization and analytics
• Develop a data analysis plan for processes and projects
• Work closely with a database administration in maintaining and modifying database processes
• Maintain and upgrade/update existing Analytics and SharePoint sites.
• Liaising with third party data providers.
• Continuous improvement and generation of analytics sites and SharePoint to provide rapid access to knowledge.
• Maintain existing datasets in SQL, creation of views and linking of information for end users.
• Researches, and evaluates data solutions and libraries, providing recommendations on new technology relevant to exploration and growth.

Databases

• Maintain, upgrade and create SQL database views and other data warehousing in order to provide relevant information to functions within exploration and growth.

Data Management 

• SharePoint, Data Analytics, SNL and other mining and markets third party data sources
  Generator of Geospatial Knowledge and Analytics.
• Continuous improvement, keep abreast and apply new technologies that are fit for purpose within the GIS and Analytics fields.
• Linking data warehouse (SQL) to various applications and analytics sites.  Maintaining and updating of key GIS datasets, participate and become a key contributor to the way forward for enterprise wide GIS systems.
• Owning Data Warehouse for Exploration and Growth.
• Leads the development and maintenance of custom processes and models to ensure data quality assurance.
• Is consistently at work and on time.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in annual strategic planning meetings, country management meetings,
• staff meetings, training classes and supervision.
• Adheres to Policies and Procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are 

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Bachelor’s Degree in Geoinformatics, Statistic, Geomatics, Mining Engineering, Data Analytics or related field
• Postgraduate Degree is an asset
• 5+ years’ experience in data Analytics combined with GIS
• Proficient in Python or R programming language
• Curious, dynamic and inquisitive with a strong desire for continuous improvement
• Demonstrated experience with SQL, GIS and knowledge of ArcGIS suite of tools
• Strong data management and SharePoint skills
• Proven attention to detail with a high level of accuracy
• Excellent organizational, time management and office management skills
• Strong leadership skills that include the ability to build effective teams, ability to motivate others, delegation, and timely/quality decision-making. Training and presentation experience is preferred. Excellent interpersonal communication skills, organizational skills and great attention to detail. Action oriented and resilient in a fast-paced environment. Working knowledge of project management tools, e.g. Atlassian Jira, Redbooth, etc
• Significant and advanced statistic experience may substitute for the Master’s degree.
  Relevant working experience in an NGO is desirable. Demonstrated Knowledge of GIS data principles, practices and Techniques, Cartography and data collection systems.
• Understanding of open Source GIS (QGIS, PostGIS and Geoserver), data transformation tools (FME Desktop, Kettle and python) and Commercial GIS (ArcInfo, ArcView, ArcCatalog, ArcToolbox), ArcSDE, ArcGIS Server. 
• Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.

Certifications and Licenses 

• Data Science Certification
• Data Analytics 
• GIS certification
• PMI Agile Certified Practitioner (PMI-ACP), AgilePgM 

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

Above all

We believe strongly in our mission and our core values and our teams are most successful when they do also.
IMPACT & QUALITY: 

We push ourselves to maintain high standards ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

INNOVATIVE PROBLEM-SOLVING:

We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

Qualified females are encouraged to apply.

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About the Project 

The Electronic Management of Immunization Data (EMID) system is an innovative system developed by the National primary health care development agency (NPHCDA) which is being utilized for the management of data for COVID-19 vaccinations. The EMID system facilitates vaccination scheduling, real-time entry of clients’ data, collation, analysis and validation of clients’ data. However, the EMID system also faces some challenges which have greatly curtailed its potential to meet the country’s needs for the management of COVID-19 data, and in the future, Routine Immunization (RI) and Primary Health Care (PHC) data.

eHealth Africa (eHA) has been contracted by Global Alliance for Vaccines and Immunization (GAVI) to support the National Primary Healthcare Development Agency (NPHCDA) in the optimization of the EMID System in order to address these challenges. To deliver this project effectively, the eHA team works very closely with the NPHCDA ICT unit. The team also provides data analysis support as required.

Purpose of the position 

The Senior Coordinator, Program Delivery is responsible for supporting the Project manager in managing all projects related activities. He/she will be responsible for the daily operation of the project through to close-out in accordance with the organization specific standard operating procedures (SOPs), guidelines, budgets, timelines and contracts.  He/She will assist with managing project budgets, tracking against milestones. In addition, he/she supports the Project Manager to lead and manage the project team(s)/partners, attend directly to partner concerns and coordinate effectively with the project team to have them addressed in a timely manner. The Senior Coordinator will also be expected to participate at relevant partner meetings. .

What you’ll do  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Assists the Project Manager in leading and managing the project team to ensure timely and effective completion of project assignments and other tasks
• Carry out first level support on a PRINCE 2 related project management documentation
• Works closely and effectively with Project Manager, researchers, directors, partners/clients, project team and outside consultants; and along with Program Manager,
• Assists in scheduling, planning for, and documenting regularly scheduled project team meetings. Supports the assessment of project issues, proposes resolutions to the project team and then assists in tracking implementation of resolution through to completion
• Assists in ensuring operational plans are developed consistent with project needs and strategies, including but not limited to, the development of communication plans, training plans, and timelines; supports in the monitoring of project progress as compared to established plans and ensures compliance with plans
• Assists in facilitating and planning partners/client meetings as needed. Leads internal partner/client teleconferences and/or meetings and presents project information at partner/client meetings and weekly project review meetings
• Attend strategic Group meetings (SG) with relevant government partners ensuring eHA’s full representation in all strategic decision-making engagements.
• Serves as a resource to team members for all inquiries and issue resolution for site management, contract budget and remediation, and regulatory document preparation
• Assists Project Manager with contract and financial management for assigned projects.
• Assists in ensuring project budgets are tracked against contract milestones
• Assists in evaluating project issues and supports execution of action plans to ensure resolution. Actively identifies and escalate quality and compliance concerns to the Project Manager.
• Assists Project Manager in carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Assists in ensuring audit / inspection readiness at site level. Contributes to audit/ inspection responses as part of a cross-functional project team.
• Ensures compliance with laws and regulations.
• Supports the completion of final inspections and reports for projects
• May frequently travel if required.
• Presents a professional demeanor at all times. Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for their own actions. Follow through on commitments.
• Is consistently at work and on time.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, training classes and supervision
• Maintains high standards necessary for the efficient and professional implementation of the organization’s informatics solutions and platforms.
• Adheres to Policies and procedures.
• Adheres to eHealth Africa code of conduct as well as ethical standards.

Who you are

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• B.Sc. degree in Public health, project management or a related field is required. A Master’s degree is an added advantage
• Minimum of 5 years on the job experience in supporting project delivery. Experience with donor funded (USAID, Global Fund, FCDO etc.) projects is highly desirable.
• Experience with stakeholder management particularly, government stakeholders at National and Sub-national levels.
• Quick result delivery, adaptability and open mind to learning and development
• Experience in project management e.g. as a Project Coordinator or in a similar role, from conception to delivery and close-out.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
• Familiarity with risk management and quality assurance control.
• Hands-on experience with project management tools.
• Excellent interpersonal, communication skills, organizational skills and great attention to detail. Must be able to work as a leader and member of a team and possess good problem-solving skills.
• Must possess the ability to motivate and supervise staff while promoting group effort and achievement.
• Strong project management skills, including experience preparing high quality reports, scopes, schedules, and budgets
• Must have the ability to manage conflicts and resolve problems effectively.
• Must possess strong organization and prioritization skills.
• Training and presentation experience is essential.
• Must have flexibility in working hours
• Proficiency working within specialized software utilized in the program

Language Ability

• English is the spoken and written language. Fluency in local Hausa is an advantage.
• Strong written and verbal communication skills
• Ability to read, analyze and interpret general business periodicals, professional journals, or government regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public. 

eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences, strive to create inclusive and equitable working environments that promote Learning, Fairness and Opportunities for all.

Above all

We believe strongly in our mission and values, and our teams are most successful when they do also.
IMPACT & QUALITY: 

We push ourselves to maintain high standards ensuring that we produce the most meaningful results in everything we do, no matter how big or small..

INNOVATIVE PROBLEM-SOLVING:

We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

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Purpose of the position 

The Solution Architect will be responsible for the analysis and evaluation of alternatives and arriving at the best technology solution to solve specific business problems. He / She will be responsible for translating requirements into process and technical designs that meet customer expectations and technical standards.

He / She will lead architecture design for specific systems, products or platforms and collaborate with the organization’s leaders to prioritize solution delivery.

Keywords: SDLC, TOGAF, Android, IOS, Scrum, Agile

What you’ll do  

• Evaluate alternatives and arrive at the best technology solution to solve specific business problems.
• Provide technical direction, oversight of technical design and architecture and effort estimation and for all software solutions
• Leads the estimation and assessment of the feasibility of solutions and their business impact
• Lead the establishment and enforcement of related architectural governance and ensure alignment with industry frameworks.
• Identifies and manages the organizational impact (on skills, processes, structures, and culture) and financial impact of proposed architectural solutions.
• Continuously assesses the systems' architecture currently in place and works with technical staff to recommend and implement solutions to improve it.
• Provides technical design and architectural leadership for the development of solution prototypes to justify the suitability of recommended solutions
• Analyze and study complex systems requirements and prepare design documentation.
• Provides updates to stakeholders on product development processes, costs, and budgets
• Contribute toward the continuous improvement of project management methodology utilized within the Development team
• Continually research the current and emerging technologies and propose changes where needed
• Describes the structure, characteristics, behavior, and other aspects of software to project stakeholders
• Provides mentorship to junior architects and developers
• Performs miscellaneous projects and duties as assigned to support the management team

Who you are

• Bachelor’s degree from college or university in Computer Science, Computer Engineering, Information Systems Technology or related field. A postgraduate degree is desirable.
• Minimum of 7 years of experience in engineering and software architecture design
• Minimum of 4 year as a solution architect
• Working experience of architecture frameworks (e.g. TOGAF)
• Working experience of development frameworks and methodologies (Agile, DevOps, Scrum)
• Development experience in at least one of the following: .Net, Java, SQL, React, Angular, Python, etc.
• Mobile development experience (Android, iOS)
• Fluent in English.
• Excellent communication skills
• Analytical mindset
• Project and resource management aptitude
• Excellent collaboration and team working skills

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

Above all

We believe strongly in our mission and values, and our teams are most successful when they do also.
IMPACT & QUALITY: 

We push ourselves to maintain high standards ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

INNOVATIVE PROBLEM-SOLVING:

We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

Qualified females are strongly encouraged to apply