Latest Jobs at EHA Clinics

Mission Objective  

• The Operations Facilities unit provides technical and programmatic support services in the areas of Facility & Safety Management, External Facility Management, IT, Fleet Management and expansion Project Management which is critical to achieving the organization’s mission through resource planning, coordination, and management to support the organization's internal and external stakeholders. 
• The Operations Manager oversees the provision of facilities, Safety and fleet management services and makes strategic decisions for the growth of the Operations department and is involved in quality management and improvement programs in the organization to ensure high-quality patient experience. ​

Duties And Responsibilities 

PURPOSE

• Writing, updating and implementing JCI policies.
• Develop, recommend, and administer policies, procedures, and processes in support of grounds and building maintenance operations; implement and monitor compliance with approved policies, procedures, and processes.

ENGAGEMENT

• Emergency Codes training across all EHA Clinics facilities.
• Make aware of opportunities/challenges emerging in program/service area (specify)
• Liaise with the Supply Chain department to manage operations vendors. Emergency Codes training across all EHA Clinics facilities.
• Engage with government agencies to ensure statutory compliance.

DELIVERY

• Monitoring Operational Performance Of Security Service Providers. Initiating cost-saving strategies.
• Generate departmental reports to be analyzed by the Chief Operating Officer. Collect and analyze a variety of complex data and information, including utility costs and usage. Perform statistical analysis and summarize findings in applicable reports or other communication mediums.
• Managing/monitoring team KPI, budgeting, tracking and Planning. Audit of Office Premises & Building's Security & Safety.
• Initiating cost-saving strategies.

Targeted Specialized Knowledge  

• Minimum of Bachelor’s degree in Civil, Electrical or Mechanical Engineering, Management or any related field
• At least one year post-NYSC-related experience
• Proficiency in Google Suite.
• Knowledge of project and task management tools is an added advantage.

Remuneration

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

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MISSION OBJECTIVE

• Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
• The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum. They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.

DUTIES AND RESPONSIBILITIES

PROCESS BASIC TRANSACTIONS

PURPOSE

• Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
• Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules. 
• Sales of clinical products such as membership packages e.t.c
• Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc

INFORM

ENGAGEMENT

• Providing information about the services and products of the Clinics when visitors make an enquiry. 
• Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
• Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs.

BASIC INFORMATION ORGANIZATION

DELIVERY

• Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c 
• Supports managers and employees through a variety of tasks related to organization and communication
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

TARGETED SPECIALIZED KNOWLEDGE

• Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company. Bachelor’s degree in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

KEY AREAS OF NOTE 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

KEY SKILLS AND ATTRIBUTES

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail