The Head, HR Operations, will lead the day-to-day employee-related activities to ensure an efficient, engaged, and productive workforce and contribute to the organisation's success.
The role is responsible for overseeing the implementation of approved HR policies and processes related to employee requests, employee relations, and disciplinary matters, ensuring that all cases are handled promptly, consistently, transparently, and fairly for all stakeholders.
Key Duties and Responsibilities
HR Operations & Policy Management
- Ensure HR policies, procedures, and employee handbooks are readily accessible across the organisation and provide clarification to employees and managers as required.
- Oversee the consistent implementation of HR operational policies and ensure alignment across all divisions and locations.
- Provide guidance to HR Business Partners and HR representatives deployed across business units to ensure effective service delivery and compliance with company policies.
Employee Relations & Industrial Relations
- Manage the employee relations framework, ensuring fair, consistent, and transparent handling of grievances, disputes, and disciplinary cases.
- Oversee the disciplinary process and provide well-informed recommendations to management in line with company policy and labour regulations.
- Build and maintain strong relationships with employees, unions, and other stakeholders to proactively address concerns and foster a positive work environment.
- Stay abreast of labour laws, industrial relations trends, and regulatory changes, ensuring timely updates and compliance within the organisation.
HR Information Systems & Data Management
- Ensure accurate and timely capture of employee data in the HR Information System (HRIS).
- Collaborate with other HR functions to maintain data integrity, completeness, and consistency across HR systems.
- Conduct periodic audits to identify and resolve discrepancies in employee records and HR data.
Employee Lifecycle Management
- Oversee leave management processes, ensuring effective tracking and continuity of business operations during employee absences.
- Manage the employee exit process, ensuring structured, compliant, and well-coordinated offboarding procedures.
Employee Engagement & Communication
- Oversee internal employee communication initiatives, including town halls, surveys, newsletters, focus groups, and one-on-one engagement sessions.
- Promote effective communication channels that support employee engagement and organisational alignment.
Health & Employee Welfare Administration
- Coordinate employee health-related programs, including healthcare service providers, HMOs, and wellness initiatives.
- Support health awareness and employee well-being programs across the organisation.
Reporting, Planning & Budgeting
- Provide periodic reports on HR Operations performance, trends, and key metrics to the Head of Human Resources.
- Prepare and manage the unit’s budget inputs and contribute to the overall HR departmental budget planning process.
- Develop and implement annual HR Operations work plans aligned with organisational objectives.
Leadership & Governance
- Coach, mentor, and conduct performance evaluations for direct reports to support continuous development and performance improvement.
- Approve operational expenditures within delegated authority limits.
- Perform any other duties as assigned by the Head of Human Resources.
Compliance, Data Protection & QHSE
- Ensure compliance with Nigeria Data Protection Regulations (NDPR) and other applicable data protection laws and policies.
- Conduct Data Protection Impact Assessments (DPIAs) where necessary to mitigate risks in HR data processing.
- Ensure full adherence to Quality, Health, Safety, and Environment (QHSE) policies and integration of Integrated Management System (IMS) standards (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) into HR operations.
- Promote awareness of hazards, risks, and environmental impacts in relation to HR operational activities and ensure compliance within assigned responsibilities.
Education and Work Experience
- Bachelor’s degree in human resources, social sciences, humanities, or a related discipline
- Professional HR Certification (e.g, CIPM, SHRM, HRCI) is required.
- Minimum of 10 years relevant HR experience, with at least 3 years in a managerial HR Operations or HR Generalist leadership role, preferably within the power, energy, or industrial sector.
Skills and Competencies
Technical Competencies
- Strong understanding of HR operations, policies, and employee lifecycle management.
- Deep knowledge of employee and industrial relations practices.
- Working knowledge of labour laws and regulatory compliance frameworks.
- HR Information Systems (HRIS) and data management proficiency.
- Understanding of HR service delivery models and process optimisation.
- Budgeting and HR operational planning.
Leadership & Behavioural Competencies
- Strategic and systems thinking.
- Strong leadership and people management skills.
- Excellent communication and stakeholder engagement skills.
- Strong negotiation and influencing abilities.
- High level of integrity and ethical standards.
- Strong problem-solving and conflict resolution skills.
- Excellent organisational and planning abilities.
- Business writing and presentation skills.
- Good administration and organisational skills.
- Strong leadership, relationship management and interpersonal skills.
- Very good communication and presentation skills.
- Advanced leadership and people management skills, including the ability to manage teams effectively.
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The Lead Engineer is responsible for overseeing the maintenance, reliability, and performance of the Chemical Injection, Lube Oil, and Hydrogen Systems within the plant.
Key Duties and Responsibilities
- Conduct routine inspections of Chemical Injection, Lube Oil, and Hydrogen systems to identify defects and implement corrective actions.
- Plan, coordinate, and supervise daily and weekly maintenance activities in line with operational requirements.
- Develop and implement preventive and predictive maintenance strategies (PPM) to enhance system reliability and minimize downtime.
- Lead and manage shutdown maintenance activities, ensuring efficient execution within planned timelines.
- Perform root cause analysis (RCA) on system failures and implement sustainable solutions.
- Ensure optimal performance and integrity of hydrogen generation and cooling systems, lube oil systems, and chemical dosing/injection systems.
- Monitor system parameters and ensure compliance with operational and safety standards.
- Coordinate internal and external maintenance resources to maximize planned outages and reduce unplanned downtime.
- Oversee spare parts and inventory management to ensure the availability of critical components.
- Enforce strict adherence to HSE policies, procedures, and best practices.
- Conduct periodic safety inspections and risk assessments.
- Provide technical guidance, supervision, and mentorship to team members to enhance capability and performance.
- Prepare maintenance reports, technical documentation, and performance analysis.
- Collaborate with operations and other engineering teams to ensure seamless plant performance.
- Carry out any other duties as assigned.
Education and Work Experience
- Bachelor’s degree in mechanical, Chemical, or Electrical Engineering (or related discipline).
- Minimum of 7 years’ experience in power generation or a similar asset-intensive industry.
- Strong hands-on experience in Hydrogen Systems, Lube Oil Systems, and Chemical Injection Systems is required.
- Experience in maintenance planning, shutdown execution, and system reliability improvement.
- Relevant professional certifications (e.g., COREN, NSE) will be an added advantage.
Skills and Competencies
- Strong knowledge of turbine auxiliaries and plant systems, especially hydrogen cooling, lubrication, and chemical dosing systems.
- Excellent troubleshooting, fault diagnosis, and root cause analysis skills.
- Good understanding of power plant operations and maintenance best practices.
- Proficiency in CMMS and maintenance planning tools.
- Strong leadership, team management, and mentoring skills.
- Effective communication and technical reporting abilities.
- Knowledge of HSE standards and regulatory compliance in industrial environments. Ability to plan, prioritize, and execute tasks under pressure.
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