Latest Jobs at Ecobank Nigeria

KEY RESPONSIBILITIES

Business and Financial performance 

• Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Consumer Banking products and services.
• Open new personal and non-personal accounts, provide access to automated teller machine (ATMs) through sale of card products and ensure customers are online real time through sale of mobile banking and internet banking products
• Promote the sale of deposits, investment, credit, and loan products 
• Complete credit and loan documentations, research and evaluate loan applicant financial status, references, credit, and ability to repay the loan, also ensure that standards and credit policies of the bank are respected and strictly followed
• Prepare statement on delinquent accounts and forward irreconcilable accounts for loan recovery actions.
• Ensure all fees and commissions on consummated transactions are taken by other units of the branch
• Ensure full re-activation of dormant accounts in line with policies and KYC 
• Promptly process new investment request   for customers, liquidation request and dispatch of all investment certificates at the branch level.
• Effective and constant monitory of Consumer customer’s account with a view to beefing up same
• Maintains expert knowledge of data protection law and practices, and other professional qualities to ensure that Ecobank complies with the data protection requirements and relevant NDPR compliance guidelines.
• Liaison with those responsible for risk management and security issues within the Bank.
• The interpretation and application of the various exemptions applicable to the processing of personal data.

Customer Excellence  

• Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
• Work closely in line with the Branch & Operations Team to deliver exceptional customer service 
• Implement and embody the bank’s RACE-IT culture and principles when dealing with customers

Leadership and people management 

• Track and provide weekly reports on Portfolio performance at RM level 
• Team Player

Process, control, and operational performance  

• Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.

Strategic initiatives  

• Lead strategic initiatives that will create business growth

JOB PROFILE

Experience & Qualifications

• At least 2 years’ experience in a consumer banking-based line of business. 
• Bachelor’s Degree

Skills, Capabilities & Personal attributes

• Customer/market orientated and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results 
• Strong interpersonal, influencing and communication skills.

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KEY RESPONSIBILITIES

Business and Financial performance  

• Drive the design and management of digital client journey from awareness, engagement, consideration to conversion, connecting our owned digital platforms with external channels and capitalizing on marketing technology to uplift engagement capabilities
• Engage customers and prospects in a manner that informs them and builds affinity with the Ecobank brand and our product offering
• Drive conversations with prospective customers and move them along the sales funnel 
• Prepare and run virtual events where customers may engage with product managers about Ecobank services
• Work collaboratively with various internal stakeholders

Customer Excellence

• Ensure excellent communication with external and internal stakeholders to ensure high levels of engagement and conversion of prospects into customers
• Build a strong network to gain access to necessary data, resources, and information to achieve the goals of driving engagement of prospects along the sales funnel and beyond
• Deep understanding of our target customers and how to engage them

Leadership and people management

• Lead a team of digital sales agents who engage prospects and customers via digital communications channels
• Work with internal and external stakeholders to ensure quality of communication between Ecobank representatives and customers or prospects
• Embody a culture of effective storytelling in selling Consumer Bank products

Process controls and operational excellence

• Liaise with Product managers to monitor effectiveness of engagement activities in driving business, making adjustments where necessary
• Comply with all Consumer Bank’s policies and procedures.

JOB PROFILE

Experience & Qualifications

• A Bachelor’s Degree 
• 2-4 years of experience in a consumer banking-based line of business 
• Demonstrated excellence in persuasive communication.

Skills, Capabilities & Personal attributes

• Experience working with non-core staff to achieve a business objective
• Interpersonal skills and leadership abilities
• Excellent organizational, and time management skills.
• Strong listening and communication skills.
• The capacity to work independently towards a goal

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Job Description

Education    

• A Good University degree with a minimum of 2:2 or HND with a minimum of Upper credit in relevant discipline.
• Possession of an advanced degree or professional certificate will be considered an advantage
• Certification in Anti Money Laundering / Terrorism Financing is an added advantage.

Work Experience 

• Minimum of 5 years working experience in branch operations or Compliance of a commercial Bank and/or Audit Firm / Operations

Skills     

• Banking Principles
• Exposure to process re-engineering
• Interpersonal skill
• Supervisory
• Analytical/problem solving skill
• Computer appreciation (word- processing/Spreadsheet/PowerPoint)
• Excellent customer service orientation
• Independent minded
• Investigative skills                                                                                                                                                                                                                
• Report writing/Fraud Investigation skill
• Interpretation of Money Laundering (Prohibition) Act 2011 (as amended), Terrorism (Prevention) Act, 2011 (as amended), CBN AML/CFT Regulation 2013  & other International Best Practices documents

Knowledge    

• Strong knowledge of banking operations, audit, products & customer segmentation
• Strong accounting knowledge
• Fraud and operational risk knowledge
• Good understanding/interpretation of CBN Guidelines, policies and AML/CFT Laws
• Personalities and attributes    
• Paying attention to details
• Positive “can do” attitude
• Goal driven and result oriented
• Lean towards solution providing     
• Effective Communication
• Perseverance
• Leadership
• Team-spirit
• Integrity, trustworthiness and innovative
• Entrepreneurship