Latest Jobs at Cummins Inc.

Req ID: 200000P9
Location: Lagos-Island, Lagos
Job: Sales
Job Type: Experienced - Exempt / Office
Recruitment Job Type: Exempt - Experienced

Job Description

• Responsible for supporting specific business development initiatives and tactics within a region, market, customer, or product segment.
• Develops, manages, and maintains business relationships with potential accounts supporting the organization's sales strategy.
• Supports profitable growth or new business opportunities for new market segments.
• Develops leads and proposals.
• Collaborates with marketing and strategy counterparts to identify attractive market segments, lines of business, or product lines to pursue.
• Mentors, motivates, and develops less experienced sales and account team staff.
• Determines appropriate market accounts and creates account plans for targeted accounts.
• Develops new product/business forecasts through utilization of Cummins tools and processes (i.e. common sales cycle, Customer Relationship Management Systems).
• Supports/executes Design for Six Sigma (DFSS) initiatives as needed.
• Supports cross business unit account development and strategy.
• Leads, manages and coordinates communication and interfaces with the customer at appropriate levels.
• Assures good communication and coordination between account management, field sales, upstream influencers, sales management, inside sales and sales analysts to attain the goals of the sales strategy and culture.
• Supports handoff process of account.

Qualifications
Skills:

• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Drives results - Consistently achieving results, even under tough circumstances.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
• Articulating Value Proposition - Interprets internal and external customer needs based on relevant application; explains and demonstrates products, solutions, and services to distinguish strengths and weaknesses to meet customer's specific needs to differentiate against competition.
• Intuitive Listening And Adapting Solutions - Translates needs, expectations, or asks from customers, stakeholders, etc. into actionable solutions through active listening and intuition; chooses or produces solutions (e.g. process change, tool, product, service, etc.) to meet or exceed the customers’ or stakeholders’ needs or expectations or to provide value.
• Market Analysis - Researches information using meaningful and valid sources and data to expand your knowledge of markets; analyzes findings by connecting dots and identifying trends to create a coherent image of the market; summarizes relevant insights by condensing, prioritizing, and translating how these impact our business.
• Market Positioning - Compiles market overview and trends to build frameworks which provide market insights to the decision making process
• Prioritizing Market Opportunities - Collaborates with business stakeholders to define criteria and framework for ranking and achieving consensus on market opportunities.
• Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives.

Education, Licenses, Certifications:

• College, university, or equivalent degree in marketing, sales, technical or a related subject required.

Experience:

• Intermediate level of relevant work experience required.

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Req ID: 200000P8
Location: Port Harcourt- Rivers
Job: Service
Job Type: Experienced - Exempt / Office
Recruitment Job Type: Exempt - Experienced

Job Description

• Supervises employees who install, service, and repair equipment and machinery.
• Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
• Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
• Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
• Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
• Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
• Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
• Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
• Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

Qualifications
Skills:

• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Development - Explains scope of all primary electronic troubleshooting tools to understand which tools are applicable; identifies clear and robust design requirements by following the required process to ensure design meets or exceeds requirements; develops and executes test plans to validate the service tool.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Education, Licenses, Certifications:

• Technical trade school degree or equivalent education, or equivalent experience required.

Experience:

• Intermediate level of relevant work experience, including team leadership experience, required.
• Ability to apply diagnostic expertise to resolve complex Marine service diagnostic, Repair and Overhual problems and provides diagnostic direction for projects, team, or program-related decisions
• Troubleshoots complex diagnostic problems and recommends appropriate actions.

Education/Experience

• Degree in Engineering
• Above 5 years cognate experience

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Req ID: 200000P7
Location: Lagos-Island, Lagos
Job: Service
Job Type: Experienced - Exempt / Office
Recruitment Job Type: Exempt - Experienced

Job Description

• Serve as key customer contact to promote quality customer service and increase business within the branch location.
• Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;.
• Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins? or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Qualifications
Skills:

• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Development - Explains scope of all primary electronic troubleshooting tools to understand which tools are applicable; identifies clear and robust design requirements by following the required process to ensure design meets or exceeds requirements; develops and executes test plans to validate the service tool.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.

Education, Licenses, Certifications:

• College or technical trade school or equivalent degree, or equivalent experience, required.

Experience

• Significant experience required.