Latest Jobs at Busha

Overview: We are looking for a motivated and experienced Customer Service Manager who will lead a team of Customer Service Representatives and oversee their customer service operations. You will be responsible for providing outstanding customer service by leading and motivating your team and developing loyalty incentives to increase customer satisfaction and retention.

You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions. Your duties may also include training new employees and maintaining open communication with other departments during your day.

Responsibilities:

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Proactively instil in team members the need to actively listen to customers, be empathetic towards their problems and be efficient in providing worthy solutions.
• Supervise day-to-day operations in the customer service department.
• Take ownership of customer issues and follow problems through to resolution.
• Enable the team to be customer-centric and provide an amazing experience, doing so by keeping the team accountable and removing roadblocks.
• Set clear customer satisfaction goals and KPIs and deploy strategies focused on implementation, coordinate with the team to meet the goals on a steady basis.
• Continuously develop ways to improve performance, efficiency, and efficacy, based on metrics and customer feedback.
• Have thorough knowledge of Busha products to step in on escalated customer issues that the team is unable to resolve.
• Generate sales lead and build sustainable relationships where necessary.
• Analyse statistics and compile accurate reports.
• Keep a record of customer interactions and details of action taken.
• Develop service procedures, policies, and standards.
• Monitor and develop customer service representatives and nurture an environment through encouragement and empowerment.
• Train team members to deliver a higher standard of customer service.
• Develop feedback or complain procedures for customers to use.
• Stay ahead of industry’s developments and apply best practices to areas of improvement.
• Manage the approved budget of the customer service department.
• Maintain an orderly workflow according to priorities.

The ideal candidate must have;

• The A minimum of 8 years of proven work experience as a customer service representative/specialist.
• 3 - 5 years of experience in a supervisory or managerial position.
• Working Knowledge of Customer Service Databases, software, and tools and awareness of industry’s latest technology trends and applications.
• Motivational skills and ability to lead a team of customer support representatives.
• Ability to think strategically and to lead.
• Confidence, tact, and diplomacy in dealing with difficult situations and able to maintain calm under pressure.
• Strong client-facing and communication skills with outstanding written communication skills.
• Advanced troubleshooting and multitasking skills.
• Strong problem solving and negotiation skills.

Nice to haves;

• Patience and Empathy.
• A passion for customer satisfaction.
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills.
• Knowledge of the crypto industry.

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Role: Front End Engineer (Mid - Senior Level)

Overview: We are looking for a Frontend Engineer with a passion finding solutions that allow customers to intuitively use our products.

You will work with other designers and cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions. Your duties may also include training new employees and maintaining open communication with other departments during the design process.

Responsibilities:

• Use a variety of programing languages in order to create user friendly languages
• Maintain and improve company website and web application user interfaces
• Creating tools that will enhance interaction on the site with any browser
• Design mobile-based features
• Develop new user facing features
• Translate UI/UX design wireframes to actual codes
• Prioritising user experience
• Write reusable codes and libraries
• Bridge the gap between graphic design and technical implementation
• Routinely testing the website for ease of use, speed, and other quality factors
• Ensure user experience determines design choices
• Strike a balance between functional and aesthetic design
• Maintain brand consistency throughout the design
• Develop features to enhance user experience
• Ensure high quality graphic standards and brand consistency
• Get feedback from and build solutions for users and customers
• Maintain software workflow management
• Stay up to date on emerging technologies including SEO best practices

The ideal candidate must have;

• A minimum of 5 years relevant experience
• Hands on experience with mark-up languages
• Proficiency in HTML, CSS, JavaScript, and React
• Knowledge of design hand off tools like Figma etc.
• Ability to write clean, maintainable, testable, and reusable codes
• Ability to translate UI
• Knowledge of SEO principles
• Ability to perform well in a fast-paced environment
• Critical thinker with problem-solving skills

Nice to haves;

• Passionate about creating good design and usability
• A demonstrated passion for the Busha mission
• The ability to work effectively with cross-functional teams
• Ability to work independently with minimum supervision while achieving benchmarks
• A team player with excellent communication skills
• Experience working in Crypto