Latest Jobs at British Council

Location: Kano, Sub Saharan Africa, NG
Pay band: 4
Department: Exams
Contract type: Locally Engaged   
Duration: Indefinite

Role Purpose

• The purpose of this role is to ensure effective and efficient delivery of Exams within a specified location.  The role holder will manage Venue Supervisor engagement, relationship and performance.
• They will co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer services.  Post holder will be the point of contact for Venues/Venue Supervisors on the day.  
• This role will be required to work test days which will involve weekend work as part of the contracted hours. 
• You will work closely with Operations staff colleagues to ensure exam registration and paper delivery are in place for test day and oversight on post-test activities.

Requirements
Essential:

• Shortlisted candidates will need to demonstrate that they meet the required standard through the APTIS test which will be administered as part of the recruitment and selection exercise
• University degree in any subject
• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk and security standards are monitored and maintained.

Desirable:

• Experience working in Exams
• Experience of supporting on delivery of computer-based exams

go to method of application »

Pay band: 4
Location: Port Harcourt - Rivers
Department: Exams
Contract type: Locally Engaged   
Duration: Indefinite

Role Purpose

• The purpose of this role is to support planning and tracking exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Managers for Resource Management and Test Day delivery. 
• The role will translate demand into capacity/resource requirements for venues, people and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency.  It will also monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve. 
• This role will work across functions in country to ensure counterparts understand requirements and execute to plan on Test Day.

Requirements
Essential:

• Relevant experience of identifying suppliers in a business environment
• Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business
• Experience managing small teams
• Experience in third party relationship management
• 2 years' experience  working within an Exams environment

Desirable:

• University degree in any subject or relevant qualification
• Experience of working across a dispersed team within a single countryr