Test Day Coordinator at British Council

Location: Kano, Sub Saharan Africa, NG
Pay band: 4
Department: Exams
Contract type: Locally Engaged   
Duration: Indefinite

Role Purpose

• The purpose of this role is to ensure effective and efficient delivery of Exams within a specified location.  The role holder will manage Venue Supervisor engagement, relationship and performance.
• They will co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer services.  Post holder will be the point of contact for Venues/Venue Supervisors on the day.  
• This role will be required to work test days which will involve weekend work as part of the contracted hours. 
• You will work closely with Operations staff colleagues to ensure exam registration and paper delivery are in place for test day and oversight on post-test activities.

Requirements
Essential:

• Shortlisted candidates will need to demonstrate that they meet the required standard through the APTIS test which will be administered as part of the recruitment and selection exercise
• University degree in any subject
• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk and security standards are monitored and maintained.

Desirable:

• Experience working in Exams
• Experience of supporting on delivery of computer-based exams