Latest Jobs at ARM Hold Co.

Job Summary

• The Head of Products and Technology provides strategic leadership in aligning technology and product innovation with the bank’s objectives. The role ensures a secure, efficient IT infrastructure while driving customer-centric digital banking solutions. It oversees the full product lifecycle from ideation to delivery, ensuring seamless integration with technology platforms. Working cross-functionally, the role enhances customer experience, regulatory compliance, and sustainable business growth.

Job Details

• Defining Product & Technology Strategy, Vision, and Roadmap
• Define and execute the bank’s product and technology strategy in alignment with its vision, mission and strategic goals.
• Align stakeholders around a shared vision that integrates customer-centric products with robust, secure technology platforms.
• Develop enterprise IT architecture and product roadmap that balance innovation, growth, scalability, risk management and cost efficiency.
• Customer & Market Insight
• Engage closely with customers, partners and other stakeholders to understand financial service needs, behaviors, emerging trends and opportunities in the financial services sector.
• Translate insights into innovative digital financial products that drive adoption, customer acquisition, loyalty, and revenue growth. Product & Technology Delivery
• Oversee the end-to-end lifecycle of digital banking products, from ideation to launch, ensuring seamless integration with core banking systems and delivery channels (mobile, USSD, POS, branches, and agent networks).
• Manage and prioritize product and technology backlogs to ensure timely delivery of high-impact features and solutions.
• Ensure reliable, scalable, and secure IT infrastructure, with 99.9% uptime for core banking applications, digital channels, and customer support systems.
• Manage IT procurement, vendor relationships, and technology partnerships to deliver cost-effective and high-quality solutions Risk, Compliance & Security
•  Ensure products and technology platforms comply with CBN regulations and all applicable internal policies and global standards.
• Embed fraud prevention, data privacy, and cybersecurity controls into product design, IT systems, and customer interactions.
• Work with Risk Management, Internal Control, and Compliance teams to mitigate technology and operational risks.
• Cross-Functional Leadership & Business Support
• Collaborate with credit, operations, business development and finance teams to enhance product performance, operational efficiency, customer experience and revenue growth.
• Advise the Board and Executive Management on product innovation and technology investments that strengthen the bank’s competitiveness.
• Drive strategic initiatives that expand access to financial services, improve service delivery, and position the bank as a leader in digital microfinance.
• Build and manage strategic vendors and partner relationships (fintechs, telcos, agent networks, switches and solution providers) to scale products and services.

Requirements

Behavioural

•  Achievement (Level 4/4)
• Analytical Thinking (Level 4/4)
• Customer Service Orientation (Level 4/4)
•  Entrepreneurship (Level 4/4)
• Flexibility (Level 4/4)
• Holding People Accountable (Level 4/4)
• Intercultural Competence (Level 4/4)
• Leading and Developing Others (Level4/4)
• Professional Confidence (Level 4/4)
• Relationship Building for Influence (Level 4/4)
• Self-Awareness (Level 4/4)
• Team Working (Level 4/4)
• Working Strategically (Level 3/4)
• Communicating Effectively (Level 3/4) 

Technical 

• Strategy (Level 4/4)
• Coaching and Mentoring (Level 3/4)
• Driving Performance (Level 4/4)
• Market and Regulatory Environment (Level 3/4)
• Negotiation and Decision-making (Level3/4)
• Enterprise and Business Architecture – (Level 4/4)
• System Integration – (Level 4/4)
• Software Engineering – (Level 4/4)
• Business Acumen – (Level 4/4)
• Project Management – (Level 4/4)
• Product Management – (Level 4/4)
• Digital Banking/Fintech Knowledge – (Level 4/4)
• Operations Management – (Level 4/4)

Educational Requirements

• Bachelor’s degree from an accredited university
• MBA from an accredited university
• Professional certification in Agile Product Management and IT Service Delivery (ITIL).

Professional Requirements

•  Minimum of 10 years’ progressive experience in product management and technology leadership roles within a Microfinance Bank, Digital Bank, or Fintech.
• Proven track record of developing and scaling digital financial products and managing enterprise technology infrastructure

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Job Summary

• Responsible for providing strategic leadership to the organization and advancing the operations of the company by effectively interpreting, analyzing, recommending, and  implementing operational procedures and policies to support the business. 

Job Details

Business Advisory:

• Support the delivery of the organisation’s strategic objectives, through the provision of expert advisory services to key internal stakeholders (i.e., Board of Directors, Executive Management and Department Heads) on leveraging on business technology to drive the achievement of business outcomes.

Strategic Operations Oversight:

• Responsible for driving the development and  implementation of strategic initiatives that sustain / improve the organization’s competitive advantage through its operations function through the innovation /  improvement of platforms, operating procedures, controls and overall service delivery.

Business Support:

• Look to provide best-in-practice solutions to business goals, regulatory changes, operational procedures, and controls while supporting changing business needs.

Regulatory Compliance:

• Proactively ensure internal compliance with ever changing regulatory landscape, by keeping abreast of the operational ramifications  of regulations, and leading (where required) integrations / changes / modifications  to internal systems, processes and procedures.

Risk Management:

• Support the risk management process by identifying areas of  concern and developing processes to mitigate risk.

Operational Risk Management:

• Oversee business continuity management / disaster  recovery preparations for the department, with the aim of ensuring business  continuity in the event of disasters.
• The Position Holder is responsible for effectively 
• identifying and managing the business risk inherent in operations and ensuring  adherence of transactions and processes within the department to agreed service  level agreements and operational standards, whilst minimizing errors and costs.

Data Management:

• Responsible for all aspects of data management, including  investment performance, portfolio accounting, trade and holdings related data,  pricing, security set-up.
• The Position Holder is also responsible for data governance  and change management within the systems maintained by operations.

Development of Enterprise Architecture:

• Support the organization’s achievement of  its strategic goals, through the application of a comprehensive approach towards  conducting enterprise analysis, design, planning and implementation, towards  improving its overall effectiveness, efficiency, agility, and durability. 

Requirements

Education

• Bachelor’s degree from an accredited  university
• MBA from an accredited university

Experience

• Minimum of 10 years of work experience  in similar role with 3 years at senior  management level responsible for  functional oversight